IT Admin - Contractor

Who are we?

FalconX is a cutting-edge digital asset platform catering to institutions, offering trade execution, credit & treasury management, prime offering, and market making services. With a global presence, superior technology, and deep liquidity, we have overseen client transactions totaling $1 trillion in volume. Our product offerings and services are well-regulated, compliant, and trusted.

Our team comprises skilled engineers, product developers, institutional sales and trading experts, operations professionals, and business strategists. With backgrounds at esteemed companies like Google, Apple, Paypal, Citadel, Bridgewater, and Goldman Sachs, our team embodies our core values: Think big; Drive bold outcomes; Be one team; Iterate with speed; and embody an entrepreneurial spirit.

Learning is a key focus for us. While results are critical, we believe that continuous learning, both from successes and failures, drives our sustained success. Given the constantly evolving nature of our industry, there are abundant opportunities for experimentation and growth as a team.

Responsibilities

• Provide support, maintenance, and troubleshooting for various systems, including Macs, PCs, Windows 10, MacOS, Google Workspace, wireless devices, antivirus software, and security software.
• Set up user accounts and deploy laptops for new users.
• Assist with access management, employee onboarding and off-boarding.
• Support security and compliance tools such as EDR (Endpoint detection and response), MDM (Mobile Device Management), DLP (Data Loss Prevention), and other security software.
• Address IT issues via communication platforms like Slack, Google Meet, and internal ticketing systems.
• Document procedures and steps for internal team reference using dedicated documentation platforms.
• Manage an inventory of all hardware, software, and computer peripherals.
• Perform any additional tasks as required.

Experience

• 5-9 years of IT experience within a rapidly growing startup environment.
• Preferably a degree in Management Information Systems or Computer Science, though not mandatory.
• Strong customer service skills.
• Excellent written and verbal communication abilities.
• Can work effectively with minimal supervision.
• Capable of efficiently prioritizing work amidst fluctuating demands.
• Strong problem-solving skills and ability to quickly adapt in a dynamic environment.
• Experience working collaboratively within a team.

Required Skills

• Proactive and market-oriented mindset.
• Demonstrated success in solving complex problems with ambiguous solutions.
• Value completion over perfection.
• Results-driven approach.
• Proficient in juggling multiple priorities and working collaboratively across functions.
• In-depth understanding of cryptocurrency market participants and structures.
• Strong team player willing to delve into details when needed.

Inclusivity Statement

FalconX is dedicated to fostering a diverse, inclusive, equitable, and safe work environment for all individuals. Our roles are open to candidates from all backgrounds, regardless of whether they meet every listed requirement or experience.

As part of our commitment to inclusivity, FalconX acknowledges the limitations of the EEOC survey responses and encourages applicants to provide responses that align with their true identity.

FalconX ensures equal employment opportunities without discrimination based on various factors, as per legal requirements. Reasonable accommodation under relevant laws may be provided for applicants with disabilities. Kindly reach out to FalconX’s People team if any assistance is needed during the application process.