Member of Compliance, Vendor QA Lead
United States
Full time
Remote
Compensation is not specified
Role
QA Engineer
Description
At Anchorage Digital, we are dedicated to developing the most sophisticated digital asset platform for institutional involvement in the realm of cryptocurrency.
Anchorage Digital is a leading crypto platform that facilitates institutional engagement with digital assets through a range of services including custody, staking, trading, governance, and settlement, all supported by top-tier security infrastructure. The home of Anchorage Digital Bank N.A., the sole federally chartered crypto bank in the U.S., Anchorage Digital also caters to institutions through its global offerings.
The company has garnered significant investment from reputable institutions like Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with a Series D valuation surpassing $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital operates from its offices in New York, Porto, Singapore, and Sioux Falls.
The primary objective of this role is to contribute to the Quality Assurance process within Third-Party Risk Management (TPRM) while aiding the evaluation of third-party service providers across all legal entities present within Anchorage, both regulated and non-regulated.
We have introduced the Factors of Growth & Impact to assist team members in measuring impact and articulating their progress within the role, supporting ongoing learning and skill development.
Responsibilities:
- Oversee and manage the TPRM Quality Assurance process across regulated and non-regulated legal entities within Anchorage Digital, which includes conducting reviews, analyzing findings, and presenting results to key stakeholders.
- Provide support for risk assessment procedures across all legal entities specific to Financial reviews, Business Continuity, Information Security, and other risk reviews as dictated by the nature of the outsourced product/service.
- Collaborate on various TPRM projects as necessary with a high level of autonomy and minimal supervision required.
Key Areas of Focus:
- Develop and manage procedures related to Third-Party Risk Management and Vendor Management Quality Assurance, and help implement QA processes across all legal entities.
- Engage across the organization to align TPRM requirements with business needs for both regulated and non-regulated legal entities.
Communication and Collaboration:
- Efficiently document summaries, reports, and governance materials associated with the TPRM Quality Assurance Program.
- Engage effectively with stakeholders such as Risk Subject Matter Experts (SMEs), Relationship Owners, and Relationship Managers.
- Mentor junior team members to instill industry best practices and share insights gained from experience.
Requirements:
- Prior experience in TPRM Quality Assurance/Quality Control and Information Security assessments.
- Knowledge of working in regulated financial institutions is a plus.
Desired Qualifications:
- Exposure to financial services regulatory guidelines such as OCC, NY DFS, FFIEC, MAS, and other relevant bodies.
- Appreciation for the innovative musical, "Hamilton," which highlights the establishment of a modern financial system.
Anchorage Digital is dedicated to fostering an inclusive and supportive workplace for its diverse team members, where respect, connection, and collaboration are paramount. We celebrate individual differences and believe that openness about our backgrounds enables us to excel together in our work.
Anchorage Digital is an Equal Opportunity Employer and values diversity and inclusion in its workforce. We welcome applications from qualified individuals without regard to race, color, ancestry, religion, gender, age, marital status, disability, sexual orientation, gender identity, veteran status, or any other protected category under applicable laws.
Ensuring the privacy of personal and financial information is a top priority for Anchorage Digital, and we strive to maintain the confidence and trust of our clients when handling their sensitive data.
Skills Required
Anchorage Digital
Website
www.anchorage.comCompany size
Not specified
Location
United States
Description
Not specified
ghed santos
Founding Head of Engineering
San Francisco, USA
San Francisco, USA
Full time
Remote
About The Project:The project is a venture-backed stealth mode project having raised $2 million and building a Social Intelligence Engine designed to power smarter, faster crypto trading. We're combining advanced data infrastructure and real-time intelligence to unlock new trading possibilities. About the Role:We're looking for a tech-savvy, investor-facing leader with an engineering background to represent us on the frontlines. This is not a research role it's about amplifying our voice, building relationships, and being the bridge between our technology and the world. Key Responsibilities:1）Represent us externally at hackathons, pitch events, conferences, and investor meetings.2）Be our lead evangelist clearly explaining our tech vision to both technical and non-technical audiences.3）Drive fundraising efforts with compelling presentations, clear strategy narratives, and investor Q&A.4）Partner closely with engineering/product to demo the platform, shape the roadmap, and turn market feedback into action. Requirements:1）Strong engineering background (AI, blockchain, data infrastructure, or similar).2）Proven experience in investor-facing roles, including fundraising and pitching.3）Excellent presentation and communication skills, with a track record of representing projects publicly.4）Experience participating in or leading hackathons, demos, and tech events.5）Understanding of consumer behavior data in gaming and apps is a plus.6）Familiarity with Web3, crypto, and developer communities. Compensation:Competitive salary + equity + team token + and performance-based incentives.
Payment in Crypto
IdeaSoft.io
Senior Technical Recruiter (Blockchain/Web3)
Prague, Czechia +7
Prague, Czechia +7
Full time
Remote
We are looking for a talented and experienced Senior Recruiter to join our team and play a key role in expanding our talent pipeline. In this position, you will be responsible for identifying, attracting, and securing top professionals to meet our evolving hiring needs. Partnering closely with hiring managers, you will develop and execute strategic recruitment plans while ensuring a seamless hiring experience from start to finish. This role offers the opportunity to make a meaningful impact on our company’s growth by building a strong and capable team.
Requirements
4+ years of technical recruiting experience, with at least 2 years within a Web3 talent acquisition environment.
Deep understanding of blockchain ecosystems.
Strong knowledge of recruitment methodologies and industry best practices.
Hands-on experience with recruitment software and applicant tracking systems.
Proven ability to attract and engage top technical talent through creative sourcing strategies.
Data-Driven Mindset: Experience working with recruitment analytics and metrics to drive hiring decisions and optimize processes.
Strong network within Web3 and engineering communities.
Familiarity with remote hiring strategies and international recruitment processes.
English: Advanced
Soft Skills Competencies:
Outstanding communication and interpersonal skills, with the ability to thrive in a fast-paced setting and manage multiple priorities effectively.
Flexibility & Adaptability: Ability to navigate changing priorities and adjust strategies as needed.
Ownership & Proactivity: A self-starter who takes initiative, assumes responsibility, and drives projects forward.
Continuous Learning: Strong ability to self-learn, stay updated on industry trends, and implement new best practices.
Professionalism: High level of integrity, professionalism, and commitment to excellence.
Key Responsibilities
Talent Acquisition: Implement creative sourcing strategies to identify, evaluate, and engage top-tier candidates.
End-to-End Recruitment: Manage the full hiring process, including job posting creation, candidate outreach, interview coordination, and offer negotiation.
Stakeholder Collaboration: Partner closely with hiring managers, technical leads, and executives to define hiring needs and drive a proactive recruitment strategy.
Pipeline Development: Build and maintain a strong pipeline of passive candidates for future hiring needs.
Candidate Experience: Build and nurture relationships with candidates, ensuring a seamless and positive recruitment journey.
Data & Systems Management: Utilize applicant tracking systems and recruitment tools to track candidate progress and maintain accurate records.
Market Insights: Stay updated on trends, compensation benchmarks, and best practices in blockchain/Web3 hiring.
Additional Support: Contribute to various recruitment initiatives and projects as needed.
We Offer
Competitive compensation
Social package (24 working days of annual leave, 5 paid sick days)
Flexible working hours
Challenging projects in diverse business domains and a variety of tech stacks
Personal development and professional growth opportunities
Work with talented, ambitious and family-feel teams
Educational possibilities: corporate courses, knowledge hubs, and in-house English classes
Compensation for your professional certification & support for your learning activities
Opportunity to choose IT equipment you like
Corporate social responsibility
📩 To apply, please send your CV along with a cover letter in English, outlining the impact you aim to make in this role and how your experience aligns with our goals.
Requirements
4+ years of technical recruiting experience, with at least 2 years within a Web3 talent acquisition environment.
Deep understanding of blockchain ecosystems.
Strong knowledge of recruitment methodologies and industry best practices.
Hands-on experience with recruitment software and applicant tracking systems.
Proven ability to attract and engage top technical talent through creative sourcing strategies.
Data-Driven Mindset: Experience working with recruitment analytics and metrics to drive hiring decisions and optimize processes.
Strong network within Web3 and engineering communities.
Familiarity with remote hiring strategies and international recruitment processes.
English: Advanced
Soft Skills Competencies:
Outstanding communication and interpersonal skills, with the ability to thrive in a fast-paced setting and manage multiple priorities effectively.
Flexibility & Adaptability: Ability to navigate changing priorities and adjust strategies as needed.
Ownership & Proactivity: A self-starter who takes initiative, assumes responsibility, and drives projects forward.
Continuous Learning: Strong ability to self-learn, stay updated on industry trends, and implement new best practices.
Professionalism: High level of integrity, professionalism, and commitment to excellence.
Key Responsibilities
Talent Acquisition: Implement creative sourcing strategies to identify, evaluate, and engage top-tier candidates.
End-to-End Recruitment: Manage the full hiring process, including job posting creation, candidate outreach, interview coordination, and offer negotiation.
Stakeholder Collaboration: Partner closely with hiring managers, technical leads, and executives to define hiring needs and drive a proactive recruitment strategy.
Pipeline Development: Build and maintain a strong pipeline of passive candidates for future hiring needs.
Candidate Experience: Build and nurture relationships with candidates, ensuring a seamless and positive recruitment journey.
Data & Systems Management: Utilize applicant tracking systems and recruitment tools to track candidate progress and maintain accurate records.
Market Insights: Stay updated on trends, compensation benchmarks, and best practices in blockchain/Web3 hiring.
Additional Support: Contribute to various recruitment initiatives and projects as needed.
We Offer
Competitive compensation
Social package (24 working days of annual leave, 5 paid sick days)
Flexible working hours
Challenging projects in diverse business domains and a variety of tech stacks
Personal development and professional growth opportunities
Work with talented, ambitious and family-feel teams
Educational possibilities: corporate courses, knowledge hubs, and in-house English classes
Compensation for your professional certification & support for your learning activities
Opportunity to choose IT equipment you like
Corporate social responsibility
📩 To apply, please send your CV along with a cover letter in English, outlining the impact you aim to make in this role and how your experience aligns with our goals.
Payment in Crypto
Toku
Benefits Program Lead, Customer Success
United States
United States
Full time
Remote
Toku is a prominent provider of compliance infrastructure tailored for crypto companies, facilitating token and stablecoin-based employee payments while ensuring adherence to tax regulations on state, federal, and international levels. The clientele includes a significant fraction of crypto companies featured on Robinhood.
Backed by substantial funding from esteemed investors like Blockchain Capital and Naval Ravikant, Toku is expanding rapidly to meet the escalating demand for compliance solutions amidst evolving regulatory frameworks.
The company is currently searching for a Benefits Program Lead to join the Customer Success team. The chosen candidate will be responsible for overseeing global benefits operations comprehensively. This entails serving as the primary expert for clients, ensuring ongoing compliance of benefits plans, adherence to renewal schedules, and delivering seamless customer experiences. We seek an individual who excels in taking ownership, proactively addressing challenges, and is dedicated to optimizing and automating manual processes.
Key Responsibilities:
Client Success & Escalations: Provide expert guidance during client interactions, assist in issue resolution, and maintain accuracy in internal benefits resources.
Global Plan Administration: Manage daily benefits operations across various countries, aiming for minimal error rates and ensuring a smooth experience for clients and their teams.
Renewals & Vendor/Broker Management: Oversee renewal processes, conduct market assessments, negotiate rates, and provide clients with informed decision-making support.
New Country Benefit Installs: Coordinate benefit installations in new countries, comparing legal requirements with market standards, ensuring a smooth rollout, and keeping clients informed.
Automation & Data Flow: Identify and eliminate inefficiencies through collaboration with the Engineering team to enhance operational efficiency for both internal and client-related processes.
Vendor Billing & Finance Interface: Audit invoices, address billing issues, and collaborate with Finance and carriers to manage administrative tasks effectively.
Process Documentation & Enablement: Maintain well-organized standard operating procedures (SOPs) for benefits, enabling prompt access to consistent information for internal teams and clients.
Analytics & Insights (Nice-to-Have): Potentially develop dashboards displaying cost trends and utilization insights to aid clients in evolving their benefits strategy.
Qualifications:
5–8+ years of experience in multi-country benefits administration/operations within startup, PEO/EOR, broker, carrier, or similar environments.
Proven track record in negotiating renewals and managing vendors across multiple jurisdictions.
Proficient in US programs (ACA, ERISA, COBRA) and an additional region (EU, APAC, LATAM).
Strong communication skills with an ability to adapt to fast-paced environments and a preference for documentation, automation, and closure of operational loops.
Toku is an equal opportunity employer, fostering diversity in the team to encompass a wide spectrum of backgrounds, perspectives, and experiences. The hiring process is unbiased based on race, color, religion, gender identity, sexual orientation, age, national origin, disability status, protected veteran status, or any other legal attributes. Applicants from women, minorities, LGBTQ+, and underrepresented communities are highly encouraged to apply.
We recommend using Rezi.ai to evaluate the quality of your resume before submission.
Backed by substantial funding from esteemed investors like Blockchain Capital and Naval Ravikant, Toku is expanding rapidly to meet the escalating demand for compliance solutions amidst evolving regulatory frameworks.
The company is currently searching for a Benefits Program Lead to join the Customer Success team. The chosen candidate will be responsible for overseeing global benefits operations comprehensively. This entails serving as the primary expert for clients, ensuring ongoing compliance of benefits plans, adherence to renewal schedules, and delivering seamless customer experiences. We seek an individual who excels in taking ownership, proactively addressing challenges, and is dedicated to optimizing and automating manual processes.
Key Responsibilities:
Client Success & Escalations: Provide expert guidance during client interactions, assist in issue resolution, and maintain accuracy in internal benefits resources.
Global Plan Administration: Manage daily benefits operations across various countries, aiming for minimal error rates and ensuring a smooth experience for clients and their teams.
Renewals & Vendor/Broker Management: Oversee renewal processes, conduct market assessments, negotiate rates, and provide clients with informed decision-making support.
New Country Benefit Installs: Coordinate benefit installations in new countries, comparing legal requirements with market standards, ensuring a smooth rollout, and keeping clients informed.
Automation & Data Flow: Identify and eliminate inefficiencies through collaboration with the Engineering team to enhance operational efficiency for both internal and client-related processes.
Vendor Billing & Finance Interface: Audit invoices, address billing issues, and collaborate with Finance and carriers to manage administrative tasks effectively.
Process Documentation & Enablement: Maintain well-organized standard operating procedures (SOPs) for benefits, enabling prompt access to consistent information for internal teams and clients.
Analytics & Insights (Nice-to-Have): Potentially develop dashboards displaying cost trends and utilization insights to aid clients in evolving their benefits strategy.
Qualifications:
5–8+ years of experience in multi-country benefits administration/operations within startup, PEO/EOR, broker, carrier, or similar environments.
Proven track record in negotiating renewals and managing vendors across multiple jurisdictions.
Proficient in US programs (ACA, ERISA, COBRA) and an additional region (EU, APAC, LATAM).
Strong communication skills with an ability to adapt to fast-paced environments and a preference for documentation, automation, and closure of operational loops.
Toku is an equal opportunity employer, fostering diversity in the team to encompass a wide spectrum of backgrounds, perspectives, and experiences. The hiring process is unbiased based on race, color, religion, gender identity, sexual orientation, age, national origin, disability status, protected veteran status, or any other legal attributes. Applicants from women, minorities, LGBTQ+, and underrepresented communities are highly encouraged to apply.
We recommend using Rezi.ai to evaluate the quality of your resume before submission.
Binance
Customer Service BI Specialist
Parque Industrial Global Park Querétaro, Mexico
Parque Industrial Global Park Querétaro, Mexico
Full time
Remote
Responsibilities:
Collect, categorize, and analyze user data obtained from the customer service department and related systems to identify patterns in user behavior and issue trends.
Create and maintain dashboards and reports to offer real-time insights into critical metrics.
Provide recommendations driven by data to enhance team performance and operational efficiency.
Collaborate with team leaders to execute solutions and monitor the effects of changes.
Perform root cause analysis to pinpoint underlying factors influencing key performance indicators (CSATs, resolution rate, etc.).
Simplify complex data into actionable insights for senior management.
Assist in strategic decision-making through in-depth analysis and forecasting.
Ensure the accuracy and integrity of data by applying best practices in data collection, storage, and analysis.
Effectively communicate findings and suggestions to stakeholders at various levels.
Work with cross-functional teams to establish goals and drive collaborative initiatives.
Offer training and support to team members on data analysis tools and techniques.
Requirements:
A minimum of 3-5 years of experience in business intelligence, data analysis, or a related field.
Demonstrated proficiency in analyzing intricate data sets and delivering actionable insights.
Experience in the cryptocurrency, financial services, or compliance sector is a bonus.
Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related discipline.
Competence in data analysis tools like SQL, Python, R, or equivalent.
Familiarity with data visualization platforms such as Tableau, Power BI, or similar tools.
Strong grasp of database management and data warehousing principles.
Knowledge of statistical analysis and predictive modeling methods.
Exceptional analytical and problem-solving capabilities.
Keen attention to detail and precision.
Ability to convey complex data insights clearly and succinctly.
Robust organizational and time management skills.
Capable of working both independently and collaboratively within a team.
Collect, categorize, and analyze user data obtained from the customer service department and related systems to identify patterns in user behavior and issue trends.
Create and maintain dashboards and reports to offer real-time insights into critical metrics.
Provide recommendations driven by data to enhance team performance and operational efficiency.
Collaborate with team leaders to execute solutions and monitor the effects of changes.
Perform root cause analysis to pinpoint underlying factors influencing key performance indicators (CSATs, resolution rate, etc.).
Simplify complex data into actionable insights for senior management.
Assist in strategic decision-making through in-depth analysis and forecasting.
Ensure the accuracy and integrity of data by applying best practices in data collection, storage, and analysis.
Effectively communicate findings and suggestions to stakeholders at various levels.
Work with cross-functional teams to establish goals and drive collaborative initiatives.
Offer training and support to team members on data analysis tools and techniques.
Requirements:
A minimum of 3-5 years of experience in business intelligence, data analysis, or a related field.
Demonstrated proficiency in analyzing intricate data sets and delivering actionable insights.
Experience in the cryptocurrency, financial services, or compliance sector is a bonus.
Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related discipline.
Competence in data analysis tools like SQL, Python, R, or equivalent.
Familiarity with data visualization platforms such as Tableau, Power BI, or similar tools.
Strong grasp of database management and data warehousing principles.
Knowledge of statistical analysis and predictive modeling methods.
Exceptional analytical and problem-solving capabilities.
Keen attention to detail and precision.
Ability to convey complex data insights clearly and succinctly.
Robust organizational and time management skills.
Capable of working both independently and collaboratively within a team.
Сrypto.com
Incident Response Engineer
London, United Kingdom
London, United Kingdom
Full time
Hybrid
As a valued member of the ETMSA team at a prominent organization, you will play a crucial role in responding to and managing cybersecurity threats and incidents across their lifecycle. This involves collaborating closely with a global team of incident responders. Your responsibilities will encompass Preparation, Identification, Containment, Eradication, Recovery, and Lessons Learned phases.
Your expertise in cyber defense, digital forensics, log analysis, and intrusion analysis will be utilized to address security incidents affecting our endpoints, network, and cloud infrastructure. Key responsibilities include prevention, detection, response, and remediation utilizing technologies such as Next-Generation Firewalls (NGFW), Endpoint Detection and Response (EDR), Intrusion Detection/Prevention Systems (IDS/IPS), and Data Loss Prevention (DLP), among others.
Effective collaboration and communication with diverse stakeholders in multicultural and global settings will also be part of your role.
Responsibilities:
Act as a key point of contact, reporting to the Director, to guide all phases of the incident response lifecycle
Contribute to various incident prevention projects aimed at enhancing security posture
Preparation:
Understand and adhere to various regulatory and compliance requirements related to incident reporting and escalation
Engage in self-assessment exercises like Tabletop Exercises, Attack Simulations, and Red/Purple Team exercises for seamless incident response processes
Develop incident response runbooks, playbooks, and SOPs aligning with regulatory requirements
Assess the readiness of different layers - people, processes, and technologies for incident response
Detection & Analysis:
Respond to cybersecurity incidents escalated from different channels, including the 24/7 SOC team
Manage cybersecurity incidents in compliance with local authority/regulatory requirements
Evaluate risk, impact, and scope of identified security threats
Conduct in-depth incident analysis by investigating security-related logs and contextualizing against known threats
Containment, Eradication, and Recovery:
Collaborate with stakeholders, offer guidance, and make recommendations to contain and eliminate security incidents
Contribute to root cause analysis using forensic tools to identify sources of compromise or malicious activity
Document investigative findings for high-profile events and other significant incidents
Post-Incident Activities:
Facilitate lessons learned sessions for stakeholders
Oversee and track follow-up actions
Document incidents in the case management system and generate incident reports
Demonstrate readiness to engage quickly in security incidents.
Requirements:
Minimum of 5 years of experience in the Cyber Security industry
Strong technical and analytical skills
Proficiency in cyber security incident response processes
Knowledge of AI tools for automating security tasks
Hands-on experience in incident response
Scripting experience (Bash, PowerShell, Python, Go) for incident response across multiple platforms
Familiarity with cybersecurity tools and software like NGFW, EDR, IDS/IPS, SIEM, etc.
Familiarity with MITRE ATT&CK Framework and/or Cyber Kill Chain
Proactive in exploring new technologies and enhancing team capabilities
Security-related certifications like Azure, AWS, CISSP, GCIH, GCIA, etc., are advantageous
Understanding of regulatory and compliance requirements like GDPR, MAS, PSD2 is a plus
Preferably:
Rapid learner with a proactive mindset
Strong team player with a collaborative approach
Eagerness to learn and willingness to go the extra mile
Strong sense of ownership, accountability, and urgency
Confidence in handling incidents and engaging with senior stakeholders
Insight into business considerations alongside technical decisions.
Your expertise in cyber defense, digital forensics, log analysis, and intrusion analysis will be utilized to address security incidents affecting our endpoints, network, and cloud infrastructure. Key responsibilities include prevention, detection, response, and remediation utilizing technologies such as Next-Generation Firewalls (NGFW), Endpoint Detection and Response (EDR), Intrusion Detection/Prevention Systems (IDS/IPS), and Data Loss Prevention (DLP), among others.
Effective collaboration and communication with diverse stakeholders in multicultural and global settings will also be part of your role.
Responsibilities:
Act as a key point of contact, reporting to the Director, to guide all phases of the incident response lifecycle
Contribute to various incident prevention projects aimed at enhancing security posture
Preparation:
Understand and adhere to various regulatory and compliance requirements related to incident reporting and escalation
Engage in self-assessment exercises like Tabletop Exercises, Attack Simulations, and Red/Purple Team exercises for seamless incident response processes
Develop incident response runbooks, playbooks, and SOPs aligning with regulatory requirements
Assess the readiness of different layers - people, processes, and technologies for incident response
Detection & Analysis:
Respond to cybersecurity incidents escalated from different channels, including the 24/7 SOC team
Manage cybersecurity incidents in compliance with local authority/regulatory requirements
Evaluate risk, impact, and scope of identified security threats
Conduct in-depth incident analysis by investigating security-related logs and contextualizing against known threats
Containment, Eradication, and Recovery:
Collaborate with stakeholders, offer guidance, and make recommendations to contain and eliminate security incidents
Contribute to root cause analysis using forensic tools to identify sources of compromise or malicious activity
Document investigative findings for high-profile events and other significant incidents
Post-Incident Activities:
Facilitate lessons learned sessions for stakeholders
Oversee and track follow-up actions
Document incidents in the case management system and generate incident reports
Demonstrate readiness to engage quickly in security incidents.
Requirements:
Minimum of 5 years of experience in the Cyber Security industry
Strong technical and analytical skills
Proficiency in cyber security incident response processes
Knowledge of AI tools for automating security tasks
Hands-on experience in incident response
Scripting experience (Bash, PowerShell, Python, Go) for incident response across multiple platforms
Familiarity with cybersecurity tools and software like NGFW, EDR, IDS/IPS, SIEM, etc.
Familiarity with MITRE ATT&CK Framework and/or Cyber Kill Chain
Proactive in exploring new technologies and enhancing team capabilities
Security-related certifications like Azure, AWS, CISSP, GCIH, GCIA, etc., are advantageous
Understanding of regulatory and compliance requirements like GDPR, MAS, PSD2 is a plus
Preferably:
Rapid learner with a proactive mindset
Strong team player with a collaborative approach
Eagerness to learn and willingness to go the extra mile
Strong sense of ownership, accountability, and urgency
Confidence in handling incidents and engaging with senior stakeholders
Insight into business considerations alongside technical decisions.