Account Manager
Who are we?
FalconX is an innovative digital asset platform catering to institutional clients. Offering a range of services including trade execution, credit & treasury management, prime offering, and market making, we have facilitated transactions exceeding $1 trillion in volume globally. Our products & services are closely monitored for regulatory compliance and are trusted by our clients.
We are a diverse team comprised of engineers, product developers, institutional sales and trading experts, operations professionals, and business strategists. Coming from reputable companies like Google, Apple, Paypal, Citadel, Bridgewater, and Goldman Sachs, our team embodies values like thinking big, driving bold outcomes, maintaining a unified team spirit, iterating with speed, and fostering an entrepreneurial mindset.
At FalconX, we strongly emphasize continuous learning. While achieving successful outcomes is crucial, we believe that both success and failure contribute to our ongoing growth and progress. Within an ever-evolving industry, there are endless opportunities for experimentation and collaborative learning.
Location: Hybrid-Based (New York City, NY)
As a pivotal member of the Sales and Revenue team, the Account Manager will play a vital role in overseeing client relationship management and business development activities. Responsibilities include assisting in client onboarding, providing platform demonstrations, and ensuring ongoing client support to bolster client satisfaction and drive company growth. This role necessitates a blend of financial expertise, effective communication skills, and a proactive client-centric approach.
Core Role Responsibilities:
- Serve as the primary point of contact for client inquiries, resolving issues in a prompt and professional manner
- Aid in essential onboarding processes and ensure completion of KYC/KYB documentation for new accounts
- Assist in completing DDQs for new clients to ensure compliance with KYC/KYB guidelines
- Analyze client requirements and offer customized solutions by collaborating with internal teams
- Possess in-depth knowledge of FalconX products to empower clients with self-service capabilities
- Provide continuous support to clients, aiding in resolving platform-related challenges swiftly
- Collaborate with internal teams for seamless service delivery
- Maintain comprehensive records of client interactions and transactions
- Share feedback with management on client satisfaction and areas for improvement
- Stay abreast of industry trends and FalconX products/services to offer informed client support
- Contribute to expanding the client base through networking and relationship-building endeavors
Additional Responsibilities:
- Travel quarterly within the United States, estimated approximately 4-8 times per year
- Participate in all mandatory company trainings
- Regular in-person presence required for internal team support and occasional client/coworker meetings
- Proven punctuality, strong time management skills
- Flexibility to undertake additional responsibilities as assigned by management
Required Qualifications:
- Demonstrated performance in a client service role, preferably in crypto trading, prime brokerage, or asset management
- Excellent verbal and written communication skills
- Strong analytical and problem-solving capabilities
- Proficiency in CRM software and Microsoft Office Suite
- Ability to thrive in a fast-paced environment
- Exceptional customer service orientation and client-focused mindset
- Autonomy and collaborative teamwork proficiency
Education, Experience and Licensing Requirements:
- Bachelor's degree
- 2-3+ years in financial client service or account management
- Experience using sales tracking software
- Fluency in English
Nice to Have:
- Proficiency in programming languages like C++, Python, Java, JavaScript, Ruby, SQL, etc.
- Experience in crypto or digital assets
- Secondary language proficiency in Cantonese, Mandarin, Malay, Hindi, Urdu, Spanish, or French
Career Development:
This role presents an excellent opportunity for individuals aiming to break into the forefront of Institutional Digital Asset Sales. It offers a springboard for career advancement within the organization, providing pathways to senior account management, institutional sales, business development, revenue operations, or other specialized business realms.
Compensation:
This is a full-time position with estimated annual compensation ranging from $60,000.00 to $105,000. Actual compensation may vary based on skills, experience, qualifications, and relevant factors. The position includes various forms of compensation such as overtime pay (where applicable), performance-based bonuses, equity participation, 401k retirement benefits, inclusive health, dental, and vision benefits, and paid time off and company holidays.
Inclusivity Statement
At FalconX, we are deeply committed to fostering a diverse, inclusive, equitable, and safe workplace for all individuals, irrespective of background. We encourage candidates from all backgrounds to apply for roles within our organization, regardless of meeting all listed criteria.
As part of our inclusivity efforts, FalconX acknowledges the limited response options in the EEOC survey for legal compliance purposes. To ensure a more accurate self-representation, applicants can respond to voluntary survey questions with the identity that best aligns with their true selves.
FalconX is an equal opportunity employer and prohibits discrimination on the basis of legally-recognized protected categories including race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other protected characteristic under federal, state, or local law.
Business Development Manager
We are a boutique, Asia-based Web3 marketing agency working with early-stage and growth-stage crypto projects across DeFi, infrastructure, consumer apps, and gaming.
Our team has executed campaigns with leading L1/L2 ecosystems, DeFi protocols, and community-driven projects.
We focus on narrative design, community activation, cross-market growth, and delivering impactful results for clients in Asia and globally.
We are now expanding our BD and Community Ops teams.
The Role : Business Development Manager (75k-150k)
We’re looking for an energetic, relationship-driven BD Manager to help us expand our client base across Asia, Europe, and emerging markets.
You will represent the agency, identify growth opportunities, and build long-term relationships with founders, marketing teams, and communities.
Responsibilities
Identify and reach out to potential clients across DeFi, L1/L2, GameFi, infrastructure, and consumer crypto.
Manage inbound leads and maintain ongoing partner relationships.
Develop proposals for marketing, community growth, content strategy, and campaign execution.
Attend virtual and in-person events; represent the agency in AMAs, panels, or client calls.
Create collaboration opportunities with ecosystems, media outlets, KOL networks, and community groups.
Work closely with internal teams (content, community, strategy) to align solutions with client needs.
Requirements
1–3 years of BD, partnerships, or client-facing experience (Web3 preferred).
Strong communication and negotiation skills.
Understanding of crypto communities, social platforms, and narrative-driven marketing.
Comfortable working in a fast-paced, global, remote environment.
English required; Asian language fluency is a strong plus.
Familiarity with Southeast Asia Web3 projects, with strong relationships with project teams preferred.
Bonus
Experience in a Web3 agency, marketing firm, or KOL network.
Existing network of founders, CMOs, or BD leads within crypto.
Familiarity with China/SEA/India/Korea/Japan market dynamics.
Operation Manager (Crypto)
Bitcastle is a cryptocurrency exchange and Forex (FX)platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-TimeOperation Manager (Crypto) to join our team.
About the Role:
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.
Design, implement, and maintain an efficient and effective operational framework for the crypto platform
Optimize existing operations processes to improve operational efficiency
Conduct data analysis and forecasting to support operational decisions
Manage platform transactions and daily activities, working closely with finance and customer support teams
Conduct client due diligence and screenings, and oversee KYC tools and processes
Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements:
At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
Knowledge and expertise in KYC and AML regulations
Strong analytical skills and high attention to detail
Preferred Qualification:
Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
Japanese Language (good to have)
Experience as an Operations Manager or in a senior operations role
Member Service Representative
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Full-time Hackintosh iOS development
Responsibilities:
- Designing, developing, and implementing iOS applications for our Hackintosh platform
- Collaborating with cross-functional teams to define, design, and ship new features
- Troubleshooting application bugs and implementing solutions
- Ensuring the performance, quality, and responsiveness of applications
- Staying up-to-date with the latest industry trends and technologies
- Providing technical support and guidance to users as needed
Requirements:
- Proven work experience as an iOS Developer or similar role
- Proficient in Objective-C, Swift, and Xcode
- Strong understanding of iOS development best practices
- Excellent problem-solving skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Knowledge in web, mobile, and software development, engineering & architecture, customer service, and accounting and consulting specialist
If you are passionate about iOS development and eager to work on innovative projects in the Hackintosh space, we'd love to hear from you. Please apply with your resume and portfolio to be considered for this exciting opportunity.
Appointment Setter
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.