Account Manager
Who are we?
FalconX is an innovative digital asset platform catering to institutional clients. Offering a range of services including trade execution, credit & treasury management, prime offering, and market making, we have facilitated transactions exceeding $1 trillion in volume globally. Our products & services are closely monitored for regulatory compliance and are trusted by our clients.
We are a diverse team comprised of engineers, product developers, institutional sales and trading experts, operations professionals, and business strategists. Coming from reputable companies like Google, Apple, Paypal, Citadel, Bridgewater, and Goldman Sachs, our team embodies values like thinking big, driving bold outcomes, maintaining a unified team spirit, iterating with speed, and fostering an entrepreneurial mindset.
At FalconX, we strongly emphasize continuous learning. While achieving successful outcomes is crucial, we believe that both success and failure contribute to our ongoing growth and progress. Within an ever-evolving industry, there are endless opportunities for experimentation and collaborative learning.
Location: Hybrid-Based (New York City, NY)
As a pivotal member of the Sales and Revenue team, the Account Manager will play a vital role in overseeing client relationship management and business development activities. Responsibilities include assisting in client onboarding, providing platform demonstrations, and ensuring ongoing client support to bolster client satisfaction and drive company growth. This role necessitates a blend of financial expertise, effective communication skills, and a proactive client-centric approach.
Core Role Responsibilities:
- Serve as the primary point of contact for client inquiries, resolving issues in a prompt and professional manner
- Aid in essential onboarding processes and ensure completion of KYC/KYB documentation for new accounts
- Assist in completing DDQs for new clients to ensure compliance with KYC/KYB guidelines
- Analyze client requirements and offer customized solutions by collaborating with internal teams
- Possess in-depth knowledge of FalconX products to empower clients with self-service capabilities
- Provide continuous support to clients, aiding in resolving platform-related challenges swiftly
- Collaborate with internal teams for seamless service delivery
- Maintain comprehensive records of client interactions and transactions
- Share feedback with management on client satisfaction and areas for improvement
- Stay abreast of industry trends and FalconX products/services to offer informed client support
- Contribute to expanding the client base through networking and relationship-building endeavors
Additional Responsibilities:
- Travel quarterly within the United States, estimated approximately 4-8 times per year
- Participate in all mandatory company trainings
- Regular in-person presence required for internal team support and occasional client/coworker meetings
- Proven punctuality, strong time management skills
- Flexibility to undertake additional responsibilities as assigned by management
Required Qualifications:
- Demonstrated performance in a client service role, preferably in crypto trading, prime brokerage, or asset management
- Excellent verbal and written communication skills
- Strong analytical and problem-solving capabilities
- Proficiency in CRM software and Microsoft Office Suite
- Ability to thrive in a fast-paced environment
- Exceptional customer service orientation and client-focused mindset
- Autonomy and collaborative teamwork proficiency
Education, Experience and Licensing Requirements:
- Bachelor's degree
- 2-3+ years in financial client service or account management
- Experience using sales tracking software
- Fluency in English
Nice to Have:
- Proficiency in programming languages like C++, Python, Java, JavaScript, Ruby, SQL, etc.
- Experience in crypto or digital assets
- Secondary language proficiency in Cantonese, Mandarin, Malay, Hindi, Urdu, Spanish, or French
Career Development:
This role presents an excellent opportunity for individuals aiming to break into the forefront of Institutional Digital Asset Sales. It offers a springboard for career advancement within the organization, providing pathways to senior account management, institutional sales, business development, revenue operations, or other specialized business realms.
Compensation:
This is a full-time position with estimated annual compensation ranging from $60,000.00 to $105,000. Actual compensation may vary based on skills, experience, qualifications, and relevant factors. The position includes various forms of compensation such as overtime pay (where applicable), performance-based bonuses, equity participation, 401k retirement benefits, inclusive health, dental, and vision benefits, and paid time off and company holidays.
Inclusivity Statement
At FalconX, we are deeply committed to fostering a diverse, inclusive, equitable, and safe workplace for all individuals, irrespective of background. We encourage candidates from all backgrounds to apply for roles within our organization, regardless of meeting all listed criteria.
As part of our inclusivity efforts, FalconX acknowledges the limited response options in the EEOC survey for legal compliance purposes. To ensure a more accurate self-representation, applicants can respond to voluntary survey questions with the identity that best aligns with their true selves.
FalconX is an equal opportunity employer and prohibits discrimination on the basis of legally-recognized protected categories including race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other protected characteristic under federal, state, or local law.
Customer Support Quality Specialist
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
Now we are seeking a Customer Support Quality Specialist to join our team.
Responsibilities:
Conducting monitoring, analysis, and evaluation of specialists' actions by a checklist.
Developing guidelines and recommendations to enhance service quality.
Processing customer feedback. Collecting and organizing users' comments and suggestions to improve product quality.
Filling out assessment forms and providing operators with feedback on the quality of their work.
Qualifications:
At least 1 year of experience in monitoring the quality of support staff's work (experience in fintech is an advantage).
Proficiency in written communication.
Full proficiency in Russian and English at least B2 level is required.
We are looking for a person who can work on 5/2 from 9 am/10 am to 6 pm/7 pm schedule GMT+3.
Why it is a fantastic opportunity:
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.
REMOTE SALES MANAGER FOR ROOTS CANADA
A Bachelor's degree in business or a related field is required. In order to succeed in this role, you will need excellent communication skills and the ability to lead a sales team. Previous experience in a sales-related role is a plus
Responsibilities:
Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
Meeting planned sales goals.
Setting individual sales targets with the sales team.
Tracking sales goals and reporting results as necessary.
Overseeing the activities and performance of the sales team.
Coordinating with marketing on lead generation.
The ongoing training of your salespeople.
Developing your sales team through motivation, counseling, and product knowledge education.
Promoting the organization and products.
Understand our ideal customers and how they relate to our products.
Requirements:
Experience in planning and implementing sales strategies.
Experience in customer relationship management.
Experience managing and directing a sales team.
Excellent written and verbal communication skills.
Dedication to providing great customer service.
Ability to lead a sales team.
Data Entry Clerk
Precisely and efficiently inputting data into computer systems.
Thoroughly validating data for accuracy and completeness.
Ensuring the ongoing maintenance and updates of database information.
Updating and maintaining database information
Communicating with other departments to gather information
Keeping sensitive information confidential
Adhering to data privacy and security protocols
Supporting other administrative tasks as needed.
Requirements
Proven experience as a data entry clerk or similar role.
Excellent typing skills and proficiency in data entry software and tools.
Strong attention to detail and accuracy.
Ability to work independently and meet deadlines.
Good communication skills, both written and verbal.
High school diploma or equivalent; additional certifications in data entry or related fields are a plus.
Comfortable working remotely with reliable internet access and a quiet workspace.
An exceptional level of attention to detail and accuracy.
Ability to work effectively both independently and as part of a team.
Excellent organisational and time management capabilities.
Dedication to maintaining the highest standards of confidentiality.
Strong verbal and written communication skills.
Capacity to perform effectively under pressure and meet established deadlines
Benefits
Flexible remote work schedule.
Competitive compensation package.
Opportunities for career growth and advancement.
Supportive and collaborative work environment.
Please send an email to : hrteam@jobsolutionsai.online
with the subject "Candidate" and your resume in order to receive the steps to continue the process. Thank you.
Human Resurce Representative
Office Administrator
The tasks of the office administrator will include bookkeeping and mentoring office assistants. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy.
The office administrator ensures smooth running of our company’s offices and contributes in driving sustainable growth.
Responsibilities
Coordinate office activities and operations to secure efficiency and compliance to company policies
Supervise administrative staff and divide responsibilities to ensure performance
Manage agendas/travel arrangements/appointments etc. for the upper management
Manage phone calls and correspondence (e-mail, letters, packages etc.)
Support budgeting and bookkeeping procedures
Create and update records and databases with personnel, financial and other data
Track stocks of office supplies and place orders when necessary
Submit timely reports and prepare presentations/proposals as assigned
Assist colleagues whenever necessary
Requirements and skills
Proven experience as an office administrator, office assistant or relevant role
Outstanding communication and interpersonal abilities
Excellent organizational and leadership skills
Familiarity with office management procedures and basic accounting principles
Excellent knowledge of MS Office and office management software (ERP etc.)
Qualifications in secretarial studies will be an advantage