Account Manager
Who are we?
FalconX is an innovative digital asset platform catering to institutional clients. Offering a range of services including trade execution, credit & treasury management, prime offering, and market making, we have facilitated transactions exceeding $1 trillion in volume globally. Our products & services are closely monitored for regulatory compliance and are trusted by our clients.
We are a diverse team comprised of engineers, product developers, institutional sales and trading experts, operations professionals, and business strategists. Coming from reputable companies like Google, Apple, Paypal, Citadel, Bridgewater, and Goldman Sachs, our team embodies values like thinking big, driving bold outcomes, maintaining a unified team spirit, iterating with speed, and fostering an entrepreneurial mindset.
At FalconX, we strongly emphasize continuous learning. While achieving successful outcomes is crucial, we believe that both success and failure contribute to our ongoing growth and progress. Within an ever-evolving industry, there are endless opportunities for experimentation and collaborative learning.
Location: Hybrid-Based (New York City, NY)
As a pivotal member of the Sales and Revenue team, the Account Manager will play a vital role in overseeing client relationship management and business development activities. Responsibilities include assisting in client onboarding, providing platform demonstrations, and ensuring ongoing client support to bolster client satisfaction and drive company growth. This role necessitates a blend of financial expertise, effective communication skills, and a proactive client-centric approach.
Core Role Responsibilities:
- Serve as the primary point of contact for client inquiries, resolving issues in a prompt and professional manner
- Aid in essential onboarding processes and ensure completion of KYC/KYB documentation for new accounts
- Assist in completing DDQs for new clients to ensure compliance with KYC/KYB guidelines
- Analyze client requirements and offer customized solutions by collaborating with internal teams
- Possess in-depth knowledge of FalconX products to empower clients with self-service capabilities
- Provide continuous support to clients, aiding in resolving platform-related challenges swiftly
- Collaborate with internal teams for seamless service delivery
- Maintain comprehensive records of client interactions and transactions
- Share feedback with management on client satisfaction and areas for improvement
- Stay abreast of industry trends and FalconX products/services to offer informed client support
- Contribute to expanding the client base through networking and relationship-building endeavors
Additional Responsibilities:
- Travel quarterly within the United States, estimated approximately 4-8 times per year
- Participate in all mandatory company trainings
- Regular in-person presence required for internal team support and occasional client/coworker meetings
- Proven punctuality, strong time management skills
- Flexibility to undertake additional responsibilities as assigned by management
Required Qualifications:
- Demonstrated performance in a client service role, preferably in crypto trading, prime brokerage, or asset management
- Excellent verbal and written communication skills
- Strong analytical and problem-solving capabilities
- Proficiency in CRM software and Microsoft Office Suite
- Ability to thrive in a fast-paced environment
- Exceptional customer service orientation and client-focused mindset
- Autonomy and collaborative teamwork proficiency
Education, Experience and Licensing Requirements:
- Bachelor's degree
- 2-3+ years in financial client service or account management
- Experience using sales tracking software
- Fluency in English
Nice to Have:
- Proficiency in programming languages like C++, Python, Java, JavaScript, Ruby, SQL, etc.
- Experience in crypto or digital assets
- Secondary language proficiency in Cantonese, Mandarin, Malay, Hindi, Urdu, Spanish, or French
Career Development:
This role presents an excellent opportunity for individuals aiming to break into the forefront of Institutional Digital Asset Sales. It offers a springboard for career advancement within the organization, providing pathways to senior account management, institutional sales, business development, revenue operations, or other specialized business realms.
Compensation:
This is a full-time position with estimated annual compensation ranging from $60,000.00 to $105,000. Actual compensation may vary based on skills, experience, qualifications, and relevant factors. The position includes various forms of compensation such as overtime pay (where applicable), performance-based bonuses, equity participation, 401k retirement benefits, inclusive health, dental, and vision benefits, and paid time off and company holidays.
Inclusivity Statement
At FalconX, we are deeply committed to fostering a diverse, inclusive, equitable, and safe workplace for all individuals, irrespective of background. We encourage candidates from all backgrounds to apply for roles within our organization, regardless of meeting all listed criteria.
As part of our inclusivity efforts, FalconX acknowledges the limited response options in the EEOC survey for legal compliance purposes. To ensure a more accurate self-representation, applicants can respond to voluntary survey questions with the identity that best aligns with their true selves.
FalconX is an equal opportunity employer and prohibits discrimination on the basis of legally-recognized protected categories including race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other protected characteristic under federal, state, or local law.
Online Customer Support
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, or Persian will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Member Service Representative
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Social Media Manager (Russian-Speaking, Remote) – Luxury Dating Platform
Your role will include:
Managing and growing our Instagram presence
Messaging Russian & non-Russian's (based in UAE) to invite them to the platform
Helping with content ideas, captions, reels, and engagement
Maintaining an elegant, high-end tone in all communication
🎯 Ideal for someone with:
Fluent Russian & English
Background in SMM or influencer outreach
Interest in lifestyle, luxury, and dating content
Organized, fun, and self-motivated
💰 Competitive pay + performance bonuses
📍 Remote / Flexible hours💰 Potentially live in Dubai
Apply now to help us build an exclusive dating platform. Let’s make dating glamorous again. 💎
Online Customer Support (German, Turkish, Persian, Chinese)
Job duties.
Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
Be proficient in English. With German, Turkish, Persian, or Chinese will be preferred.
Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
Be adaptive to shift work for both day and night shifts.
Job requirements.
Have good logical thinking ,be able to judge the real needs of users.
Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
Be able to adjust communication method effectively according to different users’ requests and needs.
Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
Have good learning ability, be good at discovering and self-summary.
Be experienced in providing support to customers by online chat services, email, and tickets.
Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Venture Fellow
Location: Remote (Global)
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through humaira@ironkeycapital.com
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.