Manager, Customer Care
Austria +1
Full time
Office
Compensation is not specified
Role
Customer Success Manager
Description
Job Summary
At our company, we are dedicated to simplifying wealth creation for individuals globally. Our cutting-edge platform enables users, from novice to expert investors, to trade various investment options easily, 24/7, with any budget. With a team of over 4 million customers, we are at the forefront of ensuring a safe and secure investing environment.
We are a diverse and innovative team based in Austria, serving customers across Europe. Our team members are known for their agility and proactive approach to achieving goals, making us a leading force in the industry.
Role Overview
As the Manager of Customer Support, your main role will be to provide inspirational leadership and drive the performance of our Customer Support team. You will be responsible for expanding and enhancing the team by setting clear goals aligned with the company's strategic direction and values. Collaboration with peers and leadership is key to achieving mid- to long-term objectives for continuous improvement.
Key Responsibilities
- Lead and motivate the Customer Care team, ensuring exceptional performance in a rapidly growing environment.
- Monitor daily Support performance metrics, addressing deviations promptly to drive continuous improvement.
- Report on team performance weekly, monthly, and quarterly, recommending process enhancements for future growth.
- Improve Standard Operating Procedures through data-driven insights and team collaboration.
- Demonstrate problem-solving skills, taking ownership and resolving issues with a sense of responsibility.
Ideal Candidate
- Adaptable Leader & Flexible Manager: Experienced in leading dynamic environments with a focus on adaptability and change management.
- Results-Driven Professional: Skilled in establishing and maintaining support operations, with a history of ensuring efficiency and effectiveness.
- Passionate About Our Mission: Share our commitment to innovating the financial services and crypto industry.
- Collaborative Team Player: Build strategic relationships across departments, promoting teamwork for mutual success.
Perks
- Hybrid work model with flexibility for 60 Work From Anywhere days.
- Competitive compensation package, including participation in our stock option plan.
- Comprehensive benefits programs reflecting our flexible work approach.
- Exclusive perks for trading on our platform.
- Regular company and team events, both virtual and in-person.
- Bitpanda merchandise provided.
Join us on our journey to become Europe's top investment platform by contributing to a diverse and inclusive work environment where mutual respect and trust are core values.
Skills Required
Bitpanda
Website
www.bitpanda.comCompany size
Not specified
Location
Austria
Description
As an Austrian-founded company, our company headquarters is located in Vienna, so you'll notice a lot of our roles target here. However, as we also have talent hubs in 9 cities across Europe (Amsterdam, Berlin, Barcelona, Bucharest, Dublin, Krakow, London, Madrid and Milan) many of our positions are open to these locations as well.
Maiden Mendoza
Snr Customer Success Analyst (with DeFi/Crypto)
Argentina
Argentina
Full time
Remote
What is Decentralized Masters?Decentralized Masters is an educational platform that teaches retail customers how to leverage the new world of Decentralized Finance to preserve and grow their capital. We give people the weapons to take back control over their financial future. By leveraging DeFi, we allow them to multiply their capital before it's eaten by inflation and thrive in these uncertain times. We train customers with no prior crypto experience to become DeFi Masters with our custom made videos, live sessions, 1on1s with mentors, proprietary tools, research reports from our analysts and more. We want to create the biggest DeFi ecosystem that exists. The first step is to invade the market by creating the go-to DeFi educational platform.Decentralized Masters has now grown to 80+ full-time employees in early 2024 and will end the year at 120+ full-time employees. Its record-breaking growth is being noticed across continents, with a potential unicorn status in the next couple of years. It is a bootstrapped & profitable company targeting $50m in revenue in 2024. Check us out here:https://www.decen-masters.com/https://www.trustpilot.com/review/decentralizedmasters.comhttps://www.entrepreneur.com/en-au/news-and-trends/meet-the-masterminds-how-a-cfa-level-iii-and-mathematical/466816 What will you be doing?Members SuccessTake responsibility for the success of 200 students per month through cohort teaching models on the following KPIs:Methodically educate customers on our platform by answering questions via email, text or in Q&A sections in Circle and explaining complex crypto concepts in a simplistic mannerMake sure your assigned customers have been communicated with no longer than 14 daysConduct Weekly Analysis of SMS and Email Response RatesContinuously follow up with customers to ensure success, keeping the end goal in mindHelp customers setup LedgersCo-lead Q&A Live Sessions for Accelerator customersActively promote the company culture and customer obsession by answering questions, commenting on posts, helping with requests while maintaining a friendly and professional demeanor Mentoring and EducationBecome a rockstar in the DeFi Accelerator communityMonitor Community chat of DeFi Accelerator communityManage Accelerator community, curate the circle channels, the support emailAttend the Accelerator Q&A and Live Step Sessions for potential backups when neededTake 1on1 calls with customers to help them learn and succeed in DeFi ResearchUse various tools to track, communicate and gain valuable statistics for department needsShare your knowledge of DeFi, DeFi products, crypto communities, and knowledge of decentralized finance productsConduct research for various crypto trends and projects and present it in easy to read, ELI5 way Other KeysEnsure support for each members needs (requests, answer questions, take action)Improve the customer journey and delivery (tweak the process)Actively participate and add value in team and company meetingsBuild tech tools that improve our product value, and help customers in attaining their goalsFlesh out the workflow process, adding improvements within each step of the way
Payment in Crypto
Young Moghul
US Based Customer Support Associate
Florida, USA
Florida, USA
Full time
Hybrid
We are currently seeking a US Based Customer Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients based in the United States.
Key Responsibilities:
- Assist customers with inquiries, troubleshoot issues, and provide timely and accurate information
- Handle incoming customer calls, emails, and messages in a professional and courteous manner
- Keep detailed records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
- Provide administrative support as needed
Required Skills:
- Proven experience in customer service roles
- Strong communication and interpersonal skills
- Ability to write and communicate effectively
- Proficiency in administrative tasks
- Ability to work independently and in a team environment
This is a great opportunity for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment. If you meet the requirements and are looking for a rewarding career in customer support, we would love to hear from you. Apply now!
Key Responsibilities:
- Assist customers with inquiries, troubleshoot issues, and provide timely and accurate information
- Handle incoming customer calls, emails, and messages in a professional and courteous manner
- Keep detailed records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
- Provide administrative support as needed
Required Skills:
- Proven experience in customer service roles
- Strong communication and interpersonal skills
- Ability to write and communicate effectively
- Proficiency in administrative tasks
- Ability to work independently and in a team environment
This is a great opportunity for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment. If you meet the requirements and are looking for a rewarding career in customer support, we would love to hear from you. Apply now!
Karen Tan
Member Relations Executive
Singapore
Singapore
Full time
Office
Job Description:
Greet and welcome guests to club
Perform check in and check out of incoming guests
Issue locker keys and gym cards access
Attend to phone calls
Maintain towel records of guests and ensure hotel towels are returned
Handle guests' enquiries and requests as needed
Email clients on events
Perform receptionist duties
Perform any other ad-hoc duties as assigned
Job Requirements:
Customer service oriented
Able to work on noon shift on weekends and/or public holidays
Enjoy interaction with guests
Pleasant disposition
Problem solving skills
Team player who takes initiative in accomplishing all assigned tasks
Willing to go the extra mile for guests
Please email your latest cv to enquiry@1stchoicerecruit.com to apply. We regret that only shortlisted candidates will be contacted. Thank you.
Greet and welcome guests to club
Perform check in and check out of incoming guests
Issue locker keys and gym cards access
Attend to phone calls
Maintain towel records of guests and ensure hotel towels are returned
Handle guests' enquiries and requests as needed
Email clients on events
Perform receptionist duties
Perform any other ad-hoc duties as assigned
Job Requirements:
Customer service oriented
Able to work on noon shift on weekends and/or public holidays
Enjoy interaction with guests
Pleasant disposition
Problem solving skills
Team player who takes initiative in accomplishing all assigned tasks
Willing to go the extra mile for guests
Please email your latest cv to enquiry@1stchoicerecruit.com to apply. We regret that only shortlisted candidates will be contacted. Thank you.
Tevaera
Digital Marketing
Full time
Remote
We are seeking a highly motivated and skilled Digital Marketing Specialist to join our team. The ideal candidate will have a strong background in sales and marketing, excellent customer service skills, accounting knowledge, and expertise in consulting services.
Responsibilities:
- Develop and implement digital marketing strategies to drive online visibility, traffic, and conversion
- Manage social media channels and create engaging content to attract target audience
- Analyze campaign performance and provide recommendations for optimization
- Collaborate with cross-functional teams to ensure alignment of marketing initiatives
- Provide consultative guidance to internal stakeholders on best practices for digital marketing
Required Skills:
- Demonstrated experience in sales and marketing
- Strong understanding of customer service principles
- Knowledge of accounting principles preferred
- Ability to provide consulting services to guide strategic decision-making
- Excellent communication and interpersonal skills
- Proficiency in digital marketing tools and platforms
If you are passionate about digital marketing, thrive in a dynamic environment, and possess the required skills, we encourage you to apply for this exciting opportunity.
Responsibilities:
- Develop and implement digital marketing strategies to drive online visibility, traffic, and conversion
- Manage social media channels and create engaging content to attract target audience
- Analyze campaign performance and provide recommendations for optimization
- Collaborate with cross-functional teams to ensure alignment of marketing initiatives
- Provide consultative guidance to internal stakeholders on best practices for digital marketing
Required Skills:
- Demonstrated experience in sales and marketing
- Strong understanding of customer service principles
- Knowledge of accounting principles preferred
- Ability to provide consulting services to guide strategic decision-making
- Excellent communication and interpersonal skills
- Proficiency in digital marketing tools and platforms
If you are passionate about digital marketing, thrive in a dynamic environment, and possess the required skills, we encourage you to apply for this exciting opportunity.
Nick Franklin
SMM manager (for Lending Defi)
Full time
Remote
Hi, I am Nick and decided to launch new lending Defi, we are looking for an experienced SMM manager.
Requirements:
-very good at English
-good at marketing using social media
-customer service in telegram and discord
-3+ years experience
-able to have phone call and video call
My TG: https://t.me/NickLFranklin
Requirements:
-very good at English
-good at marketing using social media
-customer service in telegram and discord
-3+ years experience
-able to have phone call and video call
My TG: https://t.me/NickLFranklin
Payment in Crypto