Job Summary

At our company, we are dedicated to simplifying wealth creation for individuals globally. Our cutting-edge platform enables users, from novice to expert investors, to trade various investment options easily, 24/7, with any budget. With a team of over 4 million customers, we are at the forefront of ensuring a safe and secure investing environment.

We are a diverse and innovative team based in Austria, serving customers across Europe. Our team members are known for their agility and proactive approach to achieving goals, making us a leading force in the industry.

Role Overview

As the Manager of Customer Support, your main role will be to provide inspirational leadership and drive the performance of our Customer Support team. You will be responsible for expanding and enhancing the team by setting clear goals aligned with the company's strategic direction and values. Collaboration with peers and leadership is key to achieving mid- to long-term objectives for continuous improvement.

Key Responsibilities

Lead and motivate the Customer Care team, ensuring exceptional performance in a rapidly growing environment.
Monitor daily Support performance metrics, addressing deviations promptly to drive continuous improvement.
Report on team performance weekly, monthly, and quarterly, recommending process enhancements for future growth.
Improve Standard Operating Procedures through data-driven insights and team collaboration.
Demonstrate problem-solving skills, taking ownership and resolving issues with a sense of responsibility.

Ideal Candidate

Adaptable Leader & Flexible Manager: Experienced in leading dynamic environments with a focus on adaptability and change management.
Results-Driven Professional: Skilled in establishing and maintaining support operations, with a history of ensuring efficiency and effectiveness.
Passionate About Our Mission: Share our commitment to innovating the financial services and crypto industry.
Collaborative Team Player: Build strategic relationships across departments, promoting teamwork for mutual success.

Perks

Hybrid work model with flexibility for 60 Work From Anywhere days.
Competitive compensation package, including participation in our stock option plan.
Comprehensive benefits programs reflecting our flexible work approach.
Exclusive perks for trading on our platform.
Regular company and team events, both virtual and in-person.
Bitpanda merchandise provided.

Join us on our journey to become Europe's top investment platform by contributing to a diverse and inclusive work environment where mutual respect and trust are core values.

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