At Token Metrics, we are leading the way in transforming crypto investing through data-driven insights and tools to empower traders, investors, and enthusiasts. Our goal is to make the world of blockchain accessible and actionable for everyone. We are in search of a UX Researcher who is dedicated to creating seamless user experiences and has a strong connection to the crypto ecosystem to help us develop products that revolutionize how individuals navigate the crypto markets.

Primary Duties:

Conduct qualitative and quantitative research (e.g., user interviews, usability testing, surveys) to grasp the needs of Token Metrics’ diverse user base, spanning from retail investors to experienced crypto traders.
Analyze user interactions with our platform and on-chain activities to recognize pain points and enhancement opportunities.
Utilize blockchain data and tools to supplement user research with insights into real-world crypto behavior.
Collaborate with designers to translate research findings into actionable UX suggestions, ensuring our analytics dashboards, predictive models, and tools are user-friendly and effective.
Engage directly with customers through interviews and feedback sessions to identify their challenges, motivations, and objectives in the crypto investing sphere.
Develop user personas, journey maps, and wireframes to guide product development based on user requirements.
Stay informed about Web3 UX trends and crypto market dynamics, advocating for best practices that improve trust and engagement on our platform.
Present research findings and design recommendations to key stakeholders, aligning user needs with Token Metrics’ mission of providing high-quality crypto insights.
Work closely with product teams to refine features such as portfolio trackers, market signals, or AI-driven predictions, using user feedback and testing to guide iterations.

Requirements:

Minimum 3 years of experience in UX research, user experience design, or related fields, with a track record of successful projects focusing on users.
Deep involvement in the blockchain ecosystem, actively using dApps, wallets, DeFi platforms, or trading tools.
Demonstrated experience with on-chain activities and familiarity with blockchain analytics tools.
Proficiency in user research methodologies and design principles, with the ability to adapt them to the unique challenges of crypto interfaces.
Strong communication skills, capable of explaining complex user insights and technical concepts to various team members and leadership.

Join a team that is shaping the future of crypto investing. Work with a global, crypto-savvy team remotely and contribute directly to a platform trusted by thousands of users. If you are eager to combine your UX skills with your passion for blockchain, we would love to hear from you.

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