Crypto-Native UX Researcher (Remote - Lagos Nigeria )

At Token Metrics, we are leading the way in transforming crypto investing through data-driven insights and tools to empower traders, investors, and enthusiasts. Our goal is to make the world of blockchain accessible and actionable for everyone. We are in search of a UX Researcher who is dedicated to creating seamless user experiences and has a strong connection to the crypto ecosystem to help us develop products that revolutionize how individuals navigate the crypto markets.

Primary Duties:

• Conduct qualitative and quantitative research (e.g., user interviews, usability testing, surveys) to grasp the needs of Token Metrics’ diverse user base, spanning from retail investors to experienced crypto traders.
• Analyze user interactions with our platform and on-chain activities to recognize pain points and enhancement opportunities.
• Utilize blockchain data and tools to supplement user research with insights into real-world crypto behavior.
• Collaborate with designers to translate research findings into actionable UX suggestions, ensuring our analytics dashboards, predictive models, and tools are user-friendly and effective.
• Engage directly with customers through interviews and feedback sessions to identify their challenges, motivations, and objectives in the crypto investing sphere.
• Develop user personas, journey maps, and wireframes to guide product development based on user requirements.
• Stay informed about Web3 UX trends and crypto market dynamics, advocating for best practices that improve trust and engagement on our platform.
• Present research findings and design recommendations to key stakeholders, aligning user needs with Token Metrics’ mission of providing high-quality crypto insights.
• Work closely with product teams to refine features such as portfolio trackers, market signals, or AI-driven predictions, using user feedback and testing to guide iterations.

Requirements:

• Minimum 3 years of experience in UX research, user experience design, or related fields, with a track record of successful projects focusing on users.
• Deep involvement in the blockchain ecosystem, actively using dApps, wallets, DeFi platforms, or trading tools.
• Demonstrated experience with on-chain activities and familiarity with blockchain analytics tools.
• Proficiency in user research methodologies and design principles, with the ability to adapt them to the unique challenges of crypto interfaces.
• Strong communication skills, capable of explaining complex user insights and technical concepts to various team members and leadership.

Join a team that is shaping the future of crypto investing. Work with a global, crypto-savvy team remotely and contribute directly to a platform trusted by thousands of users. If you are eager to combine your UX skills with your passion for blockchain, we would love to hear from you.