Nansen.Ai

Nansen, a leading blockchain analytics platform, is looking for a dynamic Business Process Automation Specialist to join the team. The successful candidate will be an integral part of the Revenue Operations team, focusing on developing advanced AI tools to enhance Sales, Marketing, Customer Support, and Revenue Operations functions. This role involves creating innovative AI agent solutions to drive operational efficiency, automate tasks, and deliver value across various revenue-generating departments. The position requires expertise in building and deploying AI-powered tools to streamline processes and integrate seamlessly with existing revenue systems.

Ideally, applicants should be situated in Singapore or able to work within the Asian time zone, as the role is fully remote. This is a full-time position. Note that candidates must possess the legal right to work in Singapore or their respective country, as visa sponsorship is not an option for this position.

Responsibilities:

Develop AI agent tools to assist Sales, Marketing, Customer Support, and Revenue Operations teams.

Utilize low-code platforms such as Zapier and n8n to build AI solutions for tasks like lead qualification, content generation, customer inquiries, and revenue reporting.

Create tools enabling sales and marketing teams to leverage AI capabilities effectively.

Integrate AI agents with internal systems and establish dashboards to monitor performance and impact.

Collaborate with team leaders to understand workflows and areas for improvement.

Engage in user feedback to refine and optimize AI agents.

Document tool usage guidelines and provide training materials for non-technical users.

Stay updated on AI advancements for sales and marketing applications.

Address and enhance AI tool functionality based on feedback from revenue teams.

Qualifications:

Must Have:

Experience with low-code automation tools and API integrations.

Familiarity with CRM, marketing automation, or support platforms like Salesforce and Zendesk.

Strong problem-solving and analytical abilities.

Understanding of Sales, Marketing, or Customer Support processes.

Excellent communication and collaboration skills, particularly with revenue teams.

Nice to Have:

2-3 years of experience in RevOps, Marketing, or Sales.

Proficiency in programming languages such as Python or JavaScript.

Basic knowledge of AI/ML concepts, including NLP and LLMs.

Familiarity with business intelligence or analytics tools.

Bonus:

Interest in prompt engineering and LLM optimization.

Background in Computer Science, Engineering, or related fields.

What We Offer:

Competitive salary and equity package.

Remote work setup with flexible schedule.

Opportunity to work in a rapidly growing industry.

Supportive and collaborative company culture.

Room for personal and professional growth.

Exposure to a global network of industry experts and influencers.

Nansen is a blockchain analytics platform that enhances on-chain data with millions of wallets labels, supporting crypto investors in identifying opportunities, conducting due diligence, and safeguarding their portfolios through real-time dashboards and alerts.

Role Overview

Nansen is seeking a proficient Senior Staking Systems Engineer to develop and manage secure and scalable staking systems for the company's expanding staking infrastructure. The role entails designing, deploying, and managing highly secure and scalable staking infrastructure for multiple Proof-of-Stake (PoS) networks. Collaboration with cross-functional teams to ensure the reliability, security, and performance of validators, sentries, and RPC nodes is central to the responsibilities. The role necessitates expertise in Linux systems administration, networking, automation, and a comprehensive understanding of staking protocols.

The work can be completed remotely from anywhere in Europe, with the position being full-time.

Responsibilities

Infrastructure Management: Deploy and manage validator, sentry, and RPC nodes on various PoS blockchains to maintain high availability and scalability across cloud and bare-metal environments. This encompasses continuous system administration, performance optimization, and security fortification.

Automation and IaC: Establish and uphold infrastructure as code using Terraform and configuration management tools, in addition to developing and managing CI/CD pipelines for infrastructure automation.

Security: Implement and sustain stringent security practices throughout all staking infrastructure sections, encompassing firewall configuration, access control, and validator key management.

Monitoring and Alerting: Introduce and maintain extensive monitoring and alerting systems to proactively detect and address performance, health, and security concerns.

Networking: Configure and oversee network infrastructure, including load balancing and firewalls.

Incident Response: Investigate incidents, conduct root cause analyses, and engage in an on-call rotation as needed, potentially including weekends.

Collaboration: Work closely with other engineering teams, while also maintaining detailed records of system configurations and procedures.

Requirements

Must have:

Over 3 years of experience in systems engineering, SRE, or relevant roles.

High proficiency in Linux system administration.

Experience with containers and Kubernetes.

Proficient in Terraform or similar tools for infrastructure automation.

Experience with monitoring and logging tools like Prometheus, Grafana, and ELK stack.

Experience managing machine fleets with configuration management tools such as Chef, Puppet, SaltStack, or Ansible.

Strong networking knowledge encompassing TCP/IP, HTTP/2, and firewalls.

Familiarity with gRPC and load balancing.

Robust understanding of security best practices for Linux systems and networks.

Highly desirable: Python or Go experience for automation, and comprehension of staking protocols and blockchain consensus mechanisms.

Nice to have:

Knowledge of cryptography, experience with HSMs and key management solutions.

Previous involvement in staking or operating blockchain infrastructure at scale, including validator key management.

Familiarity with major staking protocols such as Ethereum, Solana, Cosmos, and Polkadot.

What We Offer

Competitive salary and equitable compensation.

Remote work setting with flexible scheduling.

Emphasis on learning, innovation, and the adoption of cutting-edge solutions like AI.

Company culture highlighting speed, ownership, curiosity, simplicity, transparency, and courage.

Personal and professional growth opportunities as the company expands.

Exposure to a wide-reaching network of industry experts, partners, and influencers.