Nick
Kopp

We are looking for diligent Help Desk Support who will be responsible for assisting users with technical issues, troubleshooting basic problems, and ensuring smooth IT operations. This role is ideal for individuals who are beginning their IT career and want to build practical experience in customer support and technology.
 
Key Responsibilities
1. Technical Support
 
Provide first-level support to users via phone, email, chat, or in person.
 
Troubleshoot hardware issues (laptops, desktops, printers, mobile devices).
 
Assist with software installations, updates, and configurations.
 
Help users with login issues, password resets, and account access.
 
2. Issue Tracking & Documentation
 
Record all support requests in the company’s ticketing system.
 
Document solutions and steps taken to resolve issues.
 
Escalate complex problems to the appropriate IT team members when needed.
 
3. Customer Service
 
Communicate clearly and professionally with users.
 
Provide friendly guidance and ensure users feel supported.
 
Follow up to ensure issues are fully resolved.
 
4. System & Network Assistance
 
Assist with basic network troubleshooting (Wi-Fi, connectivity issues).
 
Support onboarding by setting up new users’ accounts and devices.
 
Perform routine system checks under supervision.
 
Required Skills (Entry Level)
 
Basic knowledge of computers, mobile devices, and common software.
 
Ability to follow instructions and troubleshoot simple problems.
 
Strong communication and customer service skills.
 
Willingness to learn and grow in the IT field.
 
Ability to work in a team and adapt to a fast-paced environment.