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Nicholas
Roark
Average Review
0.00
Reputation
18
Finished gigs
0
Finished jobs
0
Website
Not specified
Country
Not specified
Specialization
Tech Writing / General Support
Hourly rate
$40/hr
Preferred payment options
ETH
USDT
USDC
About me
Modest bitcoin investor seeking to supplement income with freelance or full time work as a virtual personal assistant or writer. Located outside of Seattle.

Work experience

Self Employed
January 2008 – Current time
Job title
Self Employed
Work experience & achievements

Various freelance jobs and personal crypto management.

Microsoft
January 2006 – January 2008
Job title
Senior Support Agent
Work experience & achievements

Part of a four man team who was responsible for providing insight into improving existing practices for agents supporting the Microsoft adCenter product. Duties included writing reports and presentations for the project managers responsible for adCenter as well as brainstorming ideas for the product itself. Acted as the team’s main writer.

Hewlett Packard
January 2005 – January 2006
Job title
Helpdesk Knowledge Writer
Work experience & achievements

Hewlett Packard provides helpdesk services for Microsoft. Responsibilities include maintaining the knowledge article database (Primus) as well as creating and modifying new articles as needed and documenting within Seibel. Work with the helpdesk to facilitate and control knowledge article changes and maintain Microsoft content standards.

Microsoft
January 2003 – January 2004
Job title
Developer Support Technical Router
Work experience & achievements

Duties include case creation and routing of developer related issues. DSTRs are expected to keep up to date on the latest technologies to be able to better determine the root cause of complex issues and route to the correct support team. A percentage of cases taken are resolved and closed by the DSTR acting in the role of the support technician. This position is in the top tier of Microsoft customer service.

Education

Not specified