Aileen

Diaz

Overseeing daily store operations, including managing staff, scheduling, and inventory management. Driving sales through effective sales training, motivation, and coaching of staff. Building and maintaining positive customer relationships and ensuring customer satisfaction. Ensuring compliance with company policies, procedures, and standards of performance. Analyzing sales and financial data to make informed decisions regarding store performance and budgeting. Maintaining store appearance, including visual merchandising and store maintenance. Developing and implementing marketing and promotional campaigns to drive store traffic and sales. Collaborating with the district manager to achieve company goals and objectives. Recruiting, training, and supervising store staff to ensure a high-performance team. Staying current on market trends, competitor activity, and industry developments to provide insights and recommendations to leadership.

Managing and supervising a team of call center agents to ensure that customer service standards are met. Monitoring call center performance, including call volume, handle time, and customer satisfaction. Providing coaching, mentoring, and performance feedback to agents to improve their skills and job performance. Ensuring that call center processes and procedures are followed, and making improvements where necessary. Managing and tracking call center metrics, including call volume, handle time, and customer satisfaction. Responding to customer complaints, resolving customer issues, and escalating complex issues to higher-level management. Recruiting, hiring, and training new call center agents, as well as conducting performance evaluations. Collaborating with other departments to resolve customer issues and improve the overall customer experience. Implementing and maintaining call center technology and systems, ensuring that they are working effectively and efficiently.