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Miracle
Keremu

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About me
As an experienced customer service officer, email copywriter, virtual assistant, and newly skilled data analyst, I have a diverse skill set that allows me to excel in a variety of roles. With a keen attention to detail and a passion for delivering excellent customer service, I am adept at handling customer inquiries and resolving issues efficiently. In my role as an email copywriter, I have honed my communication skills and have a proven track record of creating engaging and effective email campaigns that drive results. I am skilled at crafting compelling messaging that resonates with customers and drives action. In my virtual assistant role, I have successfully managed various administrative tasks and supported clients in achieving their business goals. From managing calendars and scheduling appointments to handling travel arrangements and conducting research, I am capable of handling a wide range of tasks with professionalism and efficiency.

Work experience

United Bank for Africa
December 2019 – January 2024
Job title
Customer service representative
Work experience & achievements
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. ▪Provided primary customer support to internal and external customers. ▪Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. ▪Offered advice and assistance to customers, paying attention to special needs or wants. ▪Responded to customer requests for products, services and company information. ▪ Trained new customer service representatives on strategies and processes to reduce process gaps and increase customer satisfaction rates. ▪ Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Education

Institute of Management and Technology
Graduation year: 2019
Level of study
HND
Major / Field of study
Microbiology