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Adrian Jacco
Dela Cruz

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Reputation
11
Finished gigs
0
Finished jobs
0
Website
www.linkedin.com/in/adrianjaccodelacruz
Country
Not specified
Skills
Web, Mobile & Software Dev
IT & Networking
Admin Support
Mobile Apps
User Authentication
User Profile Creation
Desktop Applications
Email Template
Operating Systems
Windows
Specialization
Hourly rate
Not specified
About me
-Bachelor of Science in Information Technology -Graduated in STI College Ortigas Cainta (2015-2019) -Experienced in Desktop Support for 2 years -Did Technical support for different industries (BPO, Clinical) -Knowledgeable in System Administrator/Service Desk/Help desk tools and responsibilities
https://www.linkedin.com/in/adrian-jacco-dela-cruz-6b546026b/

Work experience

Wipro
October 2024 – October 2023
Job title
Service Desk Analyst
Work experience & achievements
We troubleshoot software and hardware issue such as outlook365, MS teams, client device iphone, microsoft. we do ticketing in Service now, remote in Go to Assist.
IT By Design
October 2023 – February 2024
Job title
System Engineer
Work experience & achievements
-Microsoft Office 365 administration - adding/modifying users, groups, and shared mailbox, MFA set up for users -Active Directory management of users and computers -Providing support by identifying, analyzing, and solving problems with end-user desktop issues and systems/applications -Support hybrid setup of on-prem and Azure AD users -Use the ticketing system ConnectWise Manage -Network support such as troubleshooting connectivity issues and routing.

Education

STI College
Graduation year: 2019
Level of study
Bachelor
Major / Field of study
Information Technology
I am looking for Employer that has IT Support/Service Desk position available
IT & Networking
$15
$15/hr
More info