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Rhea Glenn
Ballares

Average Review
0.00
Reputation
17
Finished gigs
0
Finished jobs
0
Website
copyfol.io
Country
Not specified
Specialization
Virtual Assitant
Hourly rate
$5/hr
About me
My name is Rhea. A diligent professional with knowledgeable in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through bright research skills. I've been successfully working and trained as a virtual assistant with online coaches, real estate investors, marketing and advertising agencies and other busy professionals like you, and have developed the necessary skills and knowledge to help you in a certain area of your personal and professional life. My in-demand services with my clients are lead generation, social media management, digital marketing, and course creation. I can surely help you deal with your organic lead outreaches throughout social media such as LinkedIn, Instagram, and Facebook, as well as email.

Work experience

Virtual Buddy 24/7
October 2023 – April 2024
Job title
Back Office Support
Work experience & achievements
Maintaining records, data entry management and account processing. Inputting customer information into databases, updating records, and ensuring data accuracy. Research, Data Entry, Processing, and Management. Credentialing, Compliance Management, and Record Keeping.
Virtual Buddy 24/7
July 2022 – October 2023
Job title
CUSTOMER SUPPORT SPECIALIST
Work experience & achievements
Manage large amounts of incoming calls. Keep records of customer interactions, process customer accounts, and file documents. Answering inbound and outbound calls in a friendly and courteous manner. Discussing and offering healthcare insurance with customer to insure that all their data’s are updated and correct. Following the conversational script provided by the company and keeping the calls to under 5 minutes. Ability to turn customers into repeat buyers and prevent them from switching to a competitor.
Avas Flowers
July 2020 – February 2021
Job title
E-Commerce Account Executive
Work experience & achievements
Answering phone calls and taking orders with the product and arrangement that they desired to order. Assisting customers through online check out and orders with step by step process. Addressing their inquiries about the product and deliveries. Giving exceptional customer service.
TOURIFIC ESCAPADE HUB - OWNER
November 2017 – December 2019
Job title
TRAVEL CONSULTANT
Work experience & achievements
Do daily administrative tasks, scheduling and organizing my client’s files in travel account. Managing Facebook Groups. Social media: Creating/Posting content to Instagram and Facebook, LinkedIn platforms Creating graphics using Canva for social media posts. Creating content, distributing and promoting, e-marketing services to a target market over the Internet or through digital tools. Data Entry, and internet researching, getting quotes from various energy suppliers. Running and Managing FB ADs. Email Management. Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides Advise clients about options for travel in accordance with stated objectives. Facilitate travel arrangements and accommodations for individuals and groups. Create letter of authorities for customers and then submitting it to suppliers. Communicating to different brokers and suppliers through email and extracting what was said by the broker/supplier via email/tickets Creating Invoicing and process legal document
7/ELEVEN CORP. PH
April 2015 – December 2016
Job title
ASSISTANT MANAGER
Work experience & achievements
Provides administrative support to managers and the project team within a company or organization. Responding to emails, answering phone calls, performing research, compiling data, and helping with strategy development. Data Entry, doing reports in a day to day routine. Supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace. Helps to coach, counsel, and discipline employees. Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Identifies strategic goals by gathering pertinent business, financial, service, and operations information.
M BEAUTY LOUNGE
April 2018 – January 2019
Job title
SOCIAL MEDIA MARKETING
Work experience & achievements
Combines marketing and social media management to architect and enhance her social media presences, including interacting with customers, promoting brand-focused interactive and engaging content, and expanding opportunities for revenue. Manage social media accounts for brands and blogs as well as email management. Set up meetings between the client and her customers and make a successful appointments. Posting content across their social media accounts. Create visual communications such as adverts, branding, publicity materials and layouts (such as: flyer design, poster design, stickers, MENU design, business cards, loyalty cards design). Scheduling post twice a day using Business Suite.
M BEAUTY LOUNGE
April 2018 – January 2019
Job title
SALON MANAGER
Work experience & achievements
Promoting high levels of customer service. Advertising their services, and ordering and selling hair or beauty products. Creating and implementing business strategies and delegating tasks to team members. Setting up KPI’s every month to achieve goals.
GreenAdapt
April 2019 – June 2019
Job title
APPOINTMENT SETTER
Work experience & achievements
Responsible for handling customer inquiries and concerns related to online purchases. Responsible for processing and taking payments for inbound sale orders through the phone.
AVAS Flowers
July 2020 – February 2021
Job title
E-COMMERCE INBOUND AGENT
Work experience & achievements
Responsible for handling customer inquiries and concerns related to online purchases. Responsible for processing and taking payments for inbound sale orders through the phone.
Home Credit Philippines
March 2022 – October 2022
Job title
SALES ASSOCIATE
Work experience & achievements
Prepare clients documentation, collecting of information and working with the system. Take responsibility with risk arising on signed contract.
LASH N TIPS - OWNER
February 2023 – December 2023
Job title
SOCIAL MEDIA MANAGER
Work experience & achievements
Planning and developing social media campaigns. Crafting compelling content or getting it developed. Posting and Scheduling content across social media accounts through Meta Business Suite. Engaging with customers on different platforms. Analyzing running campaigns. Staying on top of the latest social media trends. Graphic Design (such as: flyer design, poster design, tarpaulin design, business cards, loyalty cards, MENU and more). Basic Content Writing. Scheduling appointments. Organizing my appointments and tasks using Trello.
LPort Company
April 2024 – Current time
Job title
ENGLISH AS SECOND LANGUAGE TEACHER
Work experience & achievements
Responsible for teaching English to non-native speakers. Create lesson plans, assess student progress, and provide constructive feedback to help students improve their language skills. Teaching with Korean students in beginner and intermediate students.
Simple.biz
May 2024 – June 2024
Job title
APPOINTMENT SETTER
Work experience & achievements
Responsible for identifying potential clients, reaching them on the phone, and scheduling an appointment for a sales.

Education

University of Mindanao
Graduation year: 2014
Level of study
Bachelor
Major / Field of study
Marketing

CV