CHERRY LYN

CATALUÑA

Support and assist the onshore team, collaborating with the insurance underwriting department. Interact professionally with onshore/offshore teams and customers via email and calls. Process transactions and conduct outreach calls to insured/provider/facility following standard work and SOP. Prioritize transactions based on detailed guidelines to meet SLA. Maintain key records such as working files and emails for reference and audit purposes. Handle basic day-to-day Excel requirements.

Managed inbound calls efficiently by gathering information, addressing caller needs, and educating on policies. Analyzed systemic issues, maintained confidentiality, ensured customer satisfaction, minimized wait times, coordinated with healthcare providers, and provided accurate information to inquiries.

Utilizing various platforms such as the client portal, Salesforce, and Thryv through Citrix, data collection is streamlined. This involves gathering pertinent information about businesses actively advertised on Google. Once the data is collected, it is efficiently communicated by email directly to clients or business owners and managers. This proactive approach ensures that stakeholders are kept informed about the status of their business's advertising activities on Google, fostering transparency and engagement.

Organizing and compiling documents to create comprehensive 201 files, ensuring all necessary information is accurately recorded and easily accessible. Additionally, providing valuable assistance to applicants throughout the application process, guiding them through procedures and addressing any inquiries or concerns they may have. Conducting initial interviews with applicants to assess their qualifications, skills, and suitability for specific roles, laying the groundwork for the recruitment process, and facilitating efficient candidate selection.