Profile
![Avatar](https://uploads.laborx.com/avatars/thumb_resized_360x360_GXjo3bzeBGC19J5ejtPUF6vomps-kwHD.jpg)
jomhelmaneses
Country
Not specified
Skills
Specialization
customer service, technical support and general virtual assistant
Hourly rate
$15/hr
Preferred payment options
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About me
In my previous role as a Customer Service Representative, I developed strong communication skills and a deep understanding of customer needs by providing timely and personalized assistance to resolve inquiries and concerns. Whether through phone calls, emails, or live chat, I consistently demonstrated empathy, patience, and professionalism in every interaction, ensuring that customers felt valued and supported.
I am proficient in utilizing customer relationship management (CRM) software to manage customer interactions, track issues, and maintain accurate records. Additionally, I am adept at identifying opportunities for process improvement and implementing solutions to streamline workflows and enhance the overall customer experience.
Work experience
Upwork
May 2024 – Current time
Job title
Freelancer
Work experience & achievements
Education
Pamantasan ng Lungsod ng Valenzuela
Graduation year: 2015
Level of study
Bachelor
Major / Field of study
Information technology