Customer Service Representative

In my previous role as a Customer Service Representative, I spearheaded a project to overhaul our customer feedback system, resulting in a significant increase in customer satisfaction ratings. Recognizing the importance of gathering actionable insights from our customers, I collaborated with cross-functional teams to redesign our feedback surveys, making them more concise and user-friendly. Additionally, I implemented a proactive follow-up process to address any negative feedback promptly, turning potential dissatisfaction into opportunities for resolution and strengthening customer relationships. As a result of these initiatives, our customer satisfaction scores improved by 20% within six months, and customer retention rates saw a noticeable uptick. My ability to identify areas for improvement and drive impactful changes underscores my dedication to delivering exceptional service and driving positive outcomes for both customers and the company.