Laila Jane

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Your Virtual Companion | Expertise at Your Fingertips | Hire Me
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About me
Are you looking for a dynamic professional to boost your team's success? Look no further! With a career rich in diverse experiences, from customer service and e-commerce to administrative support, I excel in exceeding expectations. What Makes Me Shine: Tailored Service: Customized interactions for unforgettable experiences. Proactive Solutions: Anticipating and addressing customer needs. Effective Communication: Ensuring customers feel valued and heard. Versatile Skills: Customer Service Representative: Top-tier service and support. Dropshipping Specialist: E-commerce management and optimization. Hotel Receptionist: Professional and warm guest interactions. Administrative Assistant: Efficient administrative task management. Assistant Legal Secretary: Handling legal documents and support. Ready to elevate your customer service? Let's create an outstanding customer experience together! I'm eager to discuss how I can contribute to your team's success. WINK

Work experience

KKC Outsourcing Company
April 2019 – October 2019
Job title
Customer Service Representative
Work experience & achievements
• Developed strong relationships with customers by providing personalized assistance and support. • Identified opportunities for upselling additional products or services based on customer needs. • Updated system with order specifics and customer details, preferences, and billing information. Achievement: • One of the top employee
Ecommerce- Remote
January 2023 – March 2023
Job title
Dropshipping Specialist
Work experience & achievements
• Managed seamless order processing and fulfillment operations. • Maintained accurate product listings and inventory control. • Guaranteed prompt and precise product delivery to customers. • Managed product listings
Discovery Samal Shores
June 2023 – September 2023
Job title
Hotel Receptionist
Work experience & achievements
• Managed bookings, reservations, and guest inquiries • Maintained accurate records of guest reservations, cancellations, and no-shows. • Provided excellent customer service to all guests by responding promptly to their requests or concerns.
China Road and Bridge Corporation
September 2023 – November 2023
Job title
Administrative Assistant
Work experience & achievements
• Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff. • Facilitated communication between different departments within the organization. • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Ongkingko, Locsin and Lim Law Offices
February 2024 – June 2024
Job title
Assistant Legal Secretary
Work experience & achievements
• Assisted in trial preparation activities such as organizing exhibits, preparing witness binders, and assembling jury instructions. • Drafted, edited, and finalized legal documents such as contracts, pleadings, and motions. • Maintained attorney calendars by keeping track of appointments, meetings, and conferences.


Holy Cross of Davao College
Graduation year: 2023
Level of study
Major / Field of study