Soomela

Moosa Moghadam

Assisted in organizing the “Creative Spark: Get Ready to Innovate Armenia” event by coordinating logistics, participant communication, and session support in collaboration with AUA and Northumbria University. Managed venue setup, registration, and scheduling. Acted as a liaison between teams, speakers, and over 100 participants. Moderated and engaged 12 Facebook groups to share updates, answer questions, and ensure smooth coordination. Supported workshops by guiding participants and distributing materials. Contributed to documentation and collected feedback for future improvements.

- data collection, data entry, data analysis and data management in MS Excel for high-tech IT companies and startups - carried out activities aimed at achieving mutually beneficial cooperation between the products of Armenia and other countries in the field of educational information technologies, research and development, and ecosystem development which are as follows: - organizational assistant in events and programs such as WCIT 2019, Virtual Bridge Armenia 2020 toward Silicon Valley, 6000+ Education program 2020, Sevan Startup Summit (SSS) 2019 and NerUzh 2.0. - administrative work, mailing, graphic design, translation, project assistant

I worked in the Armenian branch of this UK-based company with the following duties: - Assist clients worldwide through live support - Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments. - Demonstrate impeccable telephone etiquette and management. - Handle back office queries. - Support clients with technical and troubleshooting issues. - Report to the management. - Deal with complaints of a varying nature promptly and effectively; - Provide support and troubleshooting on MetaTrader platforms; - Liaise with all departments to resolve issues; - Liaise with the Compliance Officer regarding complaints and approval of accounts; - Provide all relevant information to clients regarding documents and materials for becoming a client.

I worked in the Armenian branch of this office with the duties down below: - Providing support to clients of @amarkets and partners regarding the company's products and services dealing with financial and technical questions; - Answering all online referrals via phone, email and chat; - Solving technical questions and issues with the IT department; - Instructions and manuals preparation for clients and partners; - Live chat support; - Participation in different company’s projects.

➢ Respond promptly to customer inquiries via email, live chat, and phone regarding cryptocurrency products, transactions, and general queries. ➢ Assist customers in troubleshooting issues related to digital wallets, transactions, account access, and other cryptocurrency-related matters. ➢ Provide accurate information on cryptocurrency policies, procedures, and industry updates. ➢ Resolve customer complaints or issues with a customer-centric approach, ensuring customer satisfaction and retention. ➢ Collaborate closely with other departments to escalate complex issues and provide comprehensive resolutions. ➢ Maintain accurate records of customer interactions and transactions using the company's CRM system. ➢ Stay up-to-date with industry trends, new cryptocurrencies, and evolving technologies.

- Handled client calls, social media communication, and cold calling. - Managed Instagram and LinkedIn accounts (SMM). - Built and maintained strong customer relationships. - Coordinated executive schedules and organized meetings. - Prepared documents and managed meeting logistics. Drafted and sent communications on behalf of executives.