Celia

Soueidy

Create and issue invoices to clients based on contracts or service records. Verify billing data and ensure all charges are accurate. Track and follow up on unpaid invoices (accounts receivable). Maintain records of all billing and transaction data. Work closely with accounting or finance departments to ensure accuracy. Respond to client inquiries related to invoices and resolve discrepancies. Generate regular financial reports (e.g., aging reports, monthly revenue). Use invoicing software such as Excel, QuickBooks, Aronium, or custom ERPs.

Communication: Interacting with customers via phone, email, chat, or in person. Problem-Solving: Addressing customer issues, complaints, and inquiries. Product Knowledge: Understanding company products/services to assist customers effectively. Patience & Empathy: Handling difficult customers professionally. Technical Skills: Using customer service software or troubleshooting tools. Multitasking: Managing multiple requests while maintaining quality service. Follow-Ups: Ensuring customer issues are resolved and satisfaction is met. Teamwork: Collaborating with other departments for efficient solutions. Adaptability: Adjusting to new policies, technologies, and customer needs. Professionalism: Maintaining a friendly yet professional attitude.