Robert

Carrera

I am an organized and empathetic technical support specialist with experience handling live chats, tickets, and email-based inquiries in fast-paced environments. I previously worked with international clients at Reimage Philippines, where I managed up to 5 simultaneous chats and resolved 5–10 support tickets per hour, focusing on troubleshooting VPN and account-related issues. I also supported real estate agents through Zendesk and other CRM tools such as SnapEngage, RingCentral, and Slack. Outside of support, I am passionate about productivity and structure — I maintain daily to-do lists to stay on top of priorities and reduce confusion. I'm currently exploring opportunities in digital product creation and freelance services, with a keen interest in helping others while continuing to grow my online presence and skills.