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Victoria
Michael

Average Review
0.00
Reputation
20
Finished gigs
0
Finished jobs
0
Website
Not specified
Country
Not specified
Skills
Web, Mobile & Software Dev
IT & Networking
Writing and Translation
Customer Service
HTML
CSS
MySQL
Python
English (US)
SQL
Virtual Assistant
Administrative Support Specialist
CRM
Chat Support
Email Handling
Customer Support
Email Communication
Specialization
Hourly rate
Not specified
About me
Professional Support Engineer with a background in Fintech and high-load ecosystems. I combine technical troubleshooting using SQL with a focus on high-quality user experience. Currently looking for a part-time role to help a product grow through technical expertise and reliable support. Available for flexible shifts, including US-friendly hours.
https://www.linkedin.com/in/victoria-m-542074386/

Work experience

STARDAST
November 2025 – Current time
Job title
Technical Support Engineer
Work experience & achievements
Technical support for international partner onboarding and integration workflows. SQL-driven database querying for transaction flow troubleshooting and data integrity maintenance. Collaborative problem-solving with global merchants to resolve payment bottlenecks.
Aviasales
February 2025 – October 2025
Job title
GDS & Ticketing Specialist
Work experience & achievements
Management of complex flight exchanges and involuntary refunds utilizing NDC and GDS systems. Coordination with major international carriers, including Aeroflot and S7, to resolve operational ticketing issues.
T-Bank
March 2023 – February 2025
Job title
Customer Support Representative
Work experience & achievements
High-level operations support for mortgage and personal loan portfolios. Recognized with "Employee of the Month" award for KPI excellence and contributions to team onboarding leadership.
Avito
October 2022 – February 2023
Job title
Regional Support & Moderation Specialist
Work experience & achievements
Content integrity and trust operations management for the Real Estate vertical. Platform safety monitoring and enforcement of moderation policies.
Qiwi
December 2021 – October 2022
Job title
Customer Support Representative
Work experience & achievements
Payment processing support and digital wallet security management. Technical resolution of fintech-related inquiries and transaction flow monitoring.
Yandex
November 2020 – December 2021
Job title
Customer & Partner Operations Specialist
Work experience & achievements
Workflow optimization for partner relations across FoodTech and Mobility sectors. Complex incident resolution and operational support within the ecosystem.

Education

Not specified
Professional Customer Support & Virtual Assistant for Web3/Fintech
Customer Service
Virtual Assistant
Administrative Support Specialist
$15
$15/hr
More info
Technical Support Engineer | SQL Querying & Transaction Analysis
IT & Networking
$25
$25/hr
More info