Experienced Customer Operations Specialist with a background in high-load ecosystems. I provide high-quality communication and support services tailored for the fast-paced Web3 and Fintech industries.
What I offer:
- Effective Communication: Professional handling of email and ticket inquiries with a focus on high CSAT scores.
- Platform Proficiency: Expert user of Zendesk, JIRA, and Confluence for efficient workflow management.
- Operational Excellence: Proven track record in managing complex user requests, digital wallet security, and payment processing.
- Reliability: Disciplined approach to remote work with availability for flexible shifts.
