Emad

Hoseini

Experienced Senior Customer Support Specialist with strong background in live chat, KYC, and crypto support. I have over 3 years of professional experience: Currently working as User Support Specialist at Sellgame, Cpbot, and Subtg (KYC/POI review, AML, escalation, SLA & CSAT management) 2 years as Senior Customer Support Specialist at OMPfinex Digital Currency Exchange (chat & phone support, transaction issues, 2FA, identity verification, and crypto guidance) 21 months as Call Center Operator at Khorasan Razavi Police 110 (high-pressure emergency support) I am patient, fast in typing (Persian & English), highly customer-oriented, and skilled at solving complex user problems while following company policies. I hold an ICCS certificate in Customer Support, Negotiation, and Anger Management. Looking for remote chat-based support roles (especially crypto, exchange, and online platforms) where I can deliver high CSAT and fast resolution times.