Calm, clear, written customer support from Canada (Eastern Time). I handle email and live-chat replies using your guidelines and templates: order questions, booking changes, basic troubleshooting, and escalating anything urgent to you the same shift — never guessing at refunds or promises your business didn't approve.
Trial ($25): up to 20 handled customer emails or chats, so you can judge the quality risk-free.
Then: $18 to $22 per hour equivalent, or a weekly block rate — agreed in a Job contract before any ongoing work starts.
My background is in the trades, dealing with stressed homeowners mid-leak and mid-renovation. That taught me the two support skills that matter most: explain the problem simply, and tell the person exactly what happens next.
Work is delivered through LaborX only, payment through LaborX escrow only.
