Marco

Perez

Bilingual professional based in Colombia with a dual expertise in corporate travel management and software QA testing. ​With 5 years of experience handling Global Distribution Systems (GDS), I specialize in complex travel itineraries, airline reservation modifications, and B2B/B2C support. I am highly metric-driven, consistently meeting Average Handling Time (AHT) and call volume quotas while ensuring precision in ticketing for a seamless customer experience. ​As a dedicated game tester, I leverage top-tier hardware to push games to their limits. My primary PC rig features an RTX 5080 and Ryzen 7 9800 X3D, allowing me to stress-test demanding titles like Crimson Desert or Battlefield 6 and evaluate performance metrics with extreme rigor.