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Matthew
Offiong

Average Review
0.00
Reputation
19
Finished gigs
0
Finished jobs
0
Website
t.me
Country
Not specified
Specialization
Ai content creator and copying writers
Hourly rate
$25/hr
Preferred payment options
Ethereum
ETH
USDT
TIME
BNB Chain
USDT
TIME
USDC
DAI
BNB
BUSD
BTCB
MATIC
SLP
CGU
SHIB
FLOKI
SIS
GAL
BABYDOGE
Polygon
USDT
TIME
USDC
DAI
WBTC
MATIC
CGU
Fantom
USDC
DAI
FTM
BRUSH
Arbitrum
ETH
USDT
USDC
DAI
ARB
Optimism
ETH
USDT
USDC
OP
Base
ETH
USDC
About me
I help Web3, crypto, AI, and blockchain projects build active, organized, and responsive communities. I can manage Discord and Telegram communities, welcome and assist members, answer common questions, moderate discussions, identify spam/scams, escalate technical issues, share announcements, and keep community engagement professional and consistent. What I can help with: Discord & Telegram moderation Web3 community management Customer support Member onboarding & engagement FAQ and basic troubleshooting Spam/scam monitoring Community announcements Social media support Web3 research AI-assisted content and community operations Daily community monitoring I'm reliable, responsive, detail-oriented, and comfortable working remotely with international teams across different time zones. I'm especially interested in long-term Web3 projects where I can become a dependable part of the community and support team. Availability: Remote | Flexible hours Preferred payment: USDT, USDC or ETH Starting r

Work experience

Binance
May 2020 – Current time
Job title
Customer support
Work experience & achievements
Binance — Web3 Community & Customer Support Specialist - Supported Binance users and community members by responding to questions, resolving common issues, and providing clear guidance on crypto products and platform features. - Assisted with community engagement across online channels, helping maintain a professional, welcoming, and responsive environment. - Monitored community discussions for spam, scams, misinformation, and inappropriate activity, escalating complex issues when necessary. - Created and shared educational content to improve users' understanding of cryptocurrency, trading, and Web3 concepts. - Helped improve response efficiency by using AI-assisted research and content tools to provide faster and more accurate community support. - Maintained consistent communication with users across different time zones while working remotely. - Developed practical experience in cryptocurrency, blockchain, digital assets, Web3 communities, and online customer support.

Education

University of calabar
Graduation year: 2020
Level of study
HND
Major / Field of study
Computer science