Are you seeking a dedicated Customer Support Specialist to enhance your customer satisfaction and retention? Look no further!

With a strong background in customer service, I specialize in delivering prompt, empathetic, and effective support across various channels, including email, live chat, and phone. My goal is to ensure every customer interaction reflects your brand's commitment to excellence.

Services Offered:

Timely Responses: Addressing customer inquiries via email, chat, or phone with professionalism and efficiency.Trusted Recruitment Software | TRAFFIT

Issue Resolution: Troubleshooting and resolving customer issues, ensuring satisfaction and loyalty.

CRM Management: Maintaining accurate records of customer interactions using CRM tools.community.upwork.com+1Knovator Technologies+1

Order Processing: Assisting with order placements, tracking, returns, and refunds.Vintti Remote Staffing+2Vintti Remote Staffing+2Vintti Remote Staffing+2

Feedback Collection: Gathering and analyzing customer feedback to inform service improvements.Vintti Remote Staffing+2community.upwork.com+2Trusted Recruitment Software | TRAFFIT+2

Collaboration: Working with internal teams to escalate and resolve complex issues.Himalayas

Why Choose Me?

Experience: Proven track record in customer support roles, handling diverse customer needs.

Communication: Excellent verbal and written skills to convey information clearly and empathetically.community.upwork.com+11Vintti Remote Staffing+11Himalayas+11

Problem-Solving: Strong ability to identify issues and implement effective solutions promptly.Vintti Remote Staffing

Adaptability: Comfortable working in fast-paced environments and adapting to new tools and processes.

Customer-Centric: Committed to putting customers first and ensuring their satisfaction with every interaction.

Let's collaborate to provide your customers with the exceptional support they deserve. Feel free to reach out to discuss how I can contribute to your team's success!

If you have specific industries or platforms in mind (e.g., e-commerce, SaaS, Zendesk, Freshdesk), we can further tailor this description to match those requirements. Let me know, and I'd be happy to assist!

I can be your virtual assistant

More Gigs from María Angélica Vera

You might also like