- Empathy. Empathy is the ability to understand another person's emotions and perspective. ...
- Problem solving. Being able to solve problems is key to customer service. ...
- Communication. ...
- Active listening. ...
- Technical knowledge. ...
- Patience. ...
- Tenacity. ...
- Adaptability.
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Customer service is used in many jobs at every level. While traditionally you might think of customer care as a service from a business to a consumer, it is also applicable within a business.
Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.
