Specialist, Fraud Risk (Deep Dive/ Model Labeling)
We are a prominent digital asset trading platform harnessing blockchain technology to deliver advanced financial services globally. Offering a diverse range of token & futures trading pairs, we cater to millions of users across 100 countries. Operating at high trading volumes daily, we are widely regarded as a top-tier exchange in the industry. Our vision is centered around leveraging blockchain technology to enhance transaction efficiency and influence the global economy through innovation while continuously enhancing customer experience.
About the Team:
As part of the Global Customer Service division, this team acts as a pivotal force in managing risk and reward on a global scale. Collaboration with key stakeholders like Compliance, Product, Customer Service, Marketing, Finance, and Payment Operations is essential in successfully launching global products with a focus on risk management strategies for sustainable growth.
About the Role:
The ideal candidate will bring a wealth of experience in fraud and risk management within a global setting, with a proven background in leading operational risk teams. Responsibilities involve establishing a fraud risk unit in Kuala Lumpur, Malaysia, encompassing recruitment, setting up fraud processes, policies, and guidelines.
An individual well-suited for this role is one who thrives in a dynamic, collaborative environment, adept at adapting plans quickly. Strong prioritization and hands-on approach are crucial, with a focus on driving outcomes to underpin our product growth and adoption. Building a culture of fraud risk awareness and effective risk management strategies are key objectives.
Key Responsibilities:
- Monitor transactions and user behavior for detecting and investigating suspicious activities.
- Employ on-chain analysis to trace cryptocurrency flows for fraud detection.
- Review customer transactions to detect fraudulent activities and risks.
- Investigate fraud claims, chargebacks, analyze trading patterns, and report suspicious accounts.
- Improve fraud detection strategies by analyzing patterns and trends in fraudulent activities.
- Provide detailed reports on fraud activities and risk exposure to senior management.
- Foster collaborations with internal and external stakeholders to enhance investigative processes.
- Correspond with customers to authenticate transaction activities and account details.
- Contribute to enhancing fraud prevention systems through staying informed on industry trends and technological advancements.
Qualifications:
- Bachelor's degree in accounting, finance, business administration, or criminology.
- 2-4 years of relevant fraud investigation experience.
- Experience in fraud detection and risk management, preferably in the financial or fintech sector.
- Proficient in identifying fraud patterns, trends, and critical thinking skills.
- Familiarity with various payment methods and platforms.
- Quick learner of new technology tools.
- Willingness to work based on shift schedules to support 24x7 operations.
- Proficient in English communication, additional fluency in Mandarin would be advantageous.
- Customer service experience is a plus.
Preferred Skills:
- Enthusiasm for blockchain and understanding of digital asset exchanges.
- Training or experience in blockchain analytic tools.
- Experience working across various offices and time zones.
- Relevant risk certifications like CFE, FRM, CFA preferred.
- Knowledge of SQL, Python analytic tools.
Benefits:
- Competitive compensation package with yearly bonuses.
- Monthly meal allowance.
- Team building activities.
- Training and wellness benefits.
- Hybrid work arrangements.
- Central workplace location.
- Opportunities for career growth, skill development, mentoring, and training.
- Employee engagement and recognition programs.
- Multinational working environment for cross-cultural interaction and career advancement.