Specialist, Payment & Risk Operations

Job Summary

At our company, we are dedicated to simplifying wealth creation for individuals worldwide. Established in 2014 by Eric Demuth, Paul Klanschek, and Christian Trummer in Vienna, Austria, our mission is to enable individuals to trust themselves in securing their financial freedom both presently and in the future. We offer a user-friendly platform that allows users of all levels to invest in cryptocurrencies, crypto indices, stocks, precious metals, and commodities with any budget, anytime of the day. With a global team spread across various cultures and time zones, we cater to over 4 million customers, making us a trusted and secure platform for modern investing in Europe.

Although based in Austria, we operate throughout Europe with a team of dynamic, innovative individuals who work cohesively to stay at the forefront of the industry. If you are someone who is motivated, agile, and ready to make a significant impact, we invite you to join our team to bring about industry change.

Role Overview

As a Risk & Payments Specialist at our company, your primary responsibility is to monitor, identify, and investigate online transactions to detect patterns of fraud, scams, and money laundering to prevent any suspicious activities. You will actively identify unusual behaviors and drive the implementation of creative solutions to mitigate risks effectively.

Key Responsibilities

• Conduct thorough investigations on banking, credit card, and crypto transactions to analyze potentially fraudulent activity.
• Lead fraud and scam investigations for online transactions that necessitate further scrutiny.
• Provide feedback for enhancements to systems and processes.
• Deliver operational support internally and externally while maintaining specified SLAs.
• Generate custom reports outlining the latest trends in fraud groups and scenarios using diverse tools and systems.

Requirements

• Enthusiastic about fraud prevention with a proactive mindset and a drive to make a difference.
• Relevant experience in fraud prevention within the cryptocurrency or Fintech sector.
• Comfortable in a dynamic environment, juggling multiple projects with various stakeholders, and adaptable to changing workloads.
• Willingness to work different shifts, including weekends if required. Knowledge of Chainalysis is desirable, and proficiency in SQL is an advantage.

Benefits

• Hybrid working model with a balance between in-office and remote work, along with 60 Work From Anywhere days per year.
• Comprehensive compensation package, including involvement in our stock option plan.
• Competitive benefits programs aligned with our flexibility-first approach.
• Exclusive perks for trading on our platform.
• Regular company-wide and team-building events, both virtual and in-person.
• Bitpanda merchandise to align with our brand.

Ultimately, you will have the opportunity to learn and develop with us as we strive towards becoming Europe's premier investment platform. We are committed to fostering a diverse and inclusive workplace where trust and mutual respect are pivotal for our success. Our objective is to build a team that reflects a wide range of backgrounds, viewpoints, and skills.