Team Lead, Customer Due Diligence

Kuala Lumpur, Malaysia
Full time
Office
Compensation is not specified
Role
Customer service
Description

We are a leading global digital asset trading platform that utilizes blockchain technology to provide advanced financial services to traders around the world. With hundreds of token and futures trading pairs, we empower traders to optimize their strategies. As one of the largest digital asset trading platforms by volume, serving millions of users across 100 countries, our derivatives platform is widely recognized as the industry gold standard with a daily volume of approximately $10 billion. We believe in the transformative power of blockchain technology to eliminate transaction barriers and increase efficiency, ultimately creating a significant impact on the global economy. Our mission is to continuously innovate and improve the customer experience on our platform in pursuit of changing the world.

About the Opportunity

Join a fast-growing global cryptocurrency exchange in a unique and impactful role. The CDD Team Lead will oversee the review and investigation of customer KYC cases for potential money laundering, terrorist financing, AML violations, and fraud. This role requires prior experience in know-your-customer and sanctions compliance.

What You'll Be Doing

  • Manage and develop a team, ensuring service level standards are met.
  • Collaborate with Compliance department and business unit management.
  • Enhance client onboarding process and procedures.
  • Monitor and ensure regulatory requirements are met during periodic reviews.
  • Work independently with a limited level of supervision.
  • Act as a subject matter expert and guide stakeholders and team members.
  • Prepare daily and weekly reports on metrics and progress.
  • Serve as a point of contact for client and stakeholder queries.
  • Maintain compliance with European Regulations and Group policies.
  • Investigate and take appropriate action on matches generated from screening applications.
  • Provide information on AML/CDD related issues to management.
  • Deliver high-quality customer service, handling queries in a professional manner.
  • Manage specific projects as needed.

About You

  • 3+ years of experience in KYC/KYB, AML Compliance, or similar functions in the financial services industry.
  • Bachelor's Degree or equivalent professional qualification.
  • People management experience with strong attention to detail.
  • Excellent communication, planning, and organizational skills.
  • Proficiency in spoken and written English.
  • Team player who can collaborate effectively.

Nice to Haves

  • ACAMs, ICA certification, or knowledge of AML regulations.
  • Experience working with global teams across different time zones.
  • Strong research, analytical, and decision-making skills.

Why Join Us?

  • Competitive remuneration package with bonuses.
  • Meal allowance and monthly team building activities.
  • Training and wellness benefits.
  • Convenient location near MRT TRX.
  • Opportunities for growth, promotion, mentoring, and skill development.
  • Employee engagement, recognition, and appreciation programs.
  • Multinational working environment with diverse backgrounds and cultures.
Skills Required
Avatar
OKX
Company size
Not specified
Location
United States
Description
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.

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Regulatory Legal Counsel

United Arab Emirates
United Arab Emirates
Full time
Hybrid
About the Role:

As a vital member of the team, you will be responsible for conducting thorough legal research and analysis on regulatory and policy matters concerning the cryptocurrency industry and blockchain technology. Your expertise will be utilized to offer well-founded legal counsel on technology-related financial regulations and crypto issues. Precise drafting and detailed review of legal documentation, specializing in technology-related corporate, litigation, and regulatory concerns, will be part of your duties. Providing guidance on ensuring adherence to the appropriate laws governing financial services, crypto, blockchain technology, smart contracts, and decentralized applications will be crucial. Collaborating closely with various teams, such as product, engineering, and business, you will provide legal advice on a broad spectrum of technology-related subjects. Representing the company with professionalism and tact in negotiations and engagements with regulators, policymakers, and industry stakeholders regarding technology is paramount. Meticulously staying informed about legal and regulatory changes in the continuously evolving crypto industry and blockchain technology arena, you will proactively share insights and recommendations with the legal team and relevant stakeholders and engage with regulators as needed.

Responsibilities

Conduct thorough legal research and analysis on regulatory and policy issues linked to the cryptocurrency industry and blockchain technology.

Utilize expertise to provide sound legal guidance and advice on technology-related financial regulation and crypto matters.

Precisely draft and meticulously review legal documents and agreements, focusing on technology-related corporate, litigation, and regulatory aspects.

Advise on ensuring compliance with laws and regulations governing financial services, crypto, blockchain technology, smart contracts, and decentralized applications.

Collaborate with interdepartmental teams to provide legal guidance and advice on technology-related matters.

Represent the company in negotiations and interactions with regulators, policymakers, and industry stakeholders on technology-related subjects.

Stay aware of legal and regulatory developments within the crypto industry and the blockchain technology landscape.

Proactively share insights and recommendations with the legal team and key stakeholders.

Engage with regulators when necessary.

Requirements

Possess 5-8 years of overall legal experience, emphasizing financial regulation or regulatory affairs with a substantial understanding of blockchain technology and the cryptocurrency industry.

Licensed to practice in UAE.

Demonstrate exceptional drafting and communication skills with a proven ability to convey complex legal and technical concepts effectively to non-legal audiences.

Knowledgeable about financial products and relevant licensing and regulatory necessities.

Excel in a fast-paced startup culture, efficiently working both independently and collaboratively.

Exhibit strong analytical and problem-solving skills, providing practical, solution-focused legal guidance on technology-related matters.

Senior Financial Crimes Analyst- EU, Malta

Saint Julian's, Malta
Saint Julian's, Malta
Full time
Hybrid
Our Local Programs and Regulatory Compliance team is dedicated to ensuring adherence to local laws and regulations in the countries of operation.

Key Responsibilities:

Functioning as a secondary line of defense by overseeing and meticulously reviewing intricate and high-risk investigative casework across various financial crime typologies.

Assessing and scrutinizing high-risk reports, including Suspicious Transaction Reports (STRs) and Suspicious Activity Reports (SARs), aligning with local and international compliance standards.

Conducting meticulous reviews of sanctions-related investigations, managing escalations as needed, and scrutinizing potential matches to regional watchlists.

Analyzing the risks associated with Politically Exposed Persons (PEPs) and assessing financial crime vulnerabilities.

Maintaining an updated knowledge base of local AML/CFT regulations, best practices, and risk management protocols.

Contributing to the development and implementation of internal procedures to enhance escalation processes.

Coordinating investigation-related queries from law enforcement bodies and Financial Intelligence Units (FIUs).

Serving as a liaison with relevant compliance teams and stakeholders.

Demonstrating sound judgment when handling complex and high-risk cases, ensuring well-balanced and reasoned decisions.

Job Requirements:

Minimum of two years of relevant experience in an AML/CFT role within a regulated financial institution in Malta, with experience in virtual financial assets being beneficial.

Profound understanding of AML/CFT regulations in the fintech industry.

Diverse compliance experience covering AML, Sanctions, KYC, and Onboarding.

Hands-on experience in conducting financial crime investigations and compiling detailed narratives.

Experience with filing Reports through the FIAU GoAml Portal is advantageous.

Ability to work independently with minimal supervision.

Strong organizational skills, proficiency in multitasking under deadline pressure, and prioritization capabilities.

Excellent written and verbal communication skills.

Proficiency in analyzing numerical data using tools like Excel.

Preferable experience with blockchain analytics and monitoring tools.

Knowledge of digital assets and fintech products is desirable.

CAMS certification or willingness to obtain it is preferred.

Life @ Crypto.com

Fostering a culture of empowerment and innovation within a supportive and ambitious team.

Encouraging proactive and transformational work environments to spark innovative solutions.

Investing in employees' growth by developing diverse skill sets.

Promoting a collaborative work culture focused on mutual support.

Flexible work arrangements, including hybrid or remote setups.

Internal mobility programs offering diverse career opportunities.

Benefits:

Competitive salary.

Generous annual leave entitlement, including special occasions like birthdays and work anniversaries.

Work perks, including a Crypto.com visa card upon joining.

About Crypto.com:

Established in 2016, Crypto.com serves over 80 million customers globally, as one of the fastest-growing cryptocurrency platforms. With a vision to make Cryptocurrency in Every Wallet™, Crypto.com prioritizes security, privacy, and compliance while driving cryptocurrency adoption through innovation.

Crypto.com is committed to upholding equal opportunities, diversity, and inclusion in all recruitment practices and values a team with various backgrounds and skills. All applicant data will be used solely for recruitment purposes. Please note that only shortlisted candidates will be contacted.

Global Monitoring & Investigations Analyst, Bulgaria

Sofia, Bulgaria
Sofia, Bulgaria
Full time
Hybrid
Job Responsibilities:

Monitor customers' transactions for potential high-risk activities such as terrorist financing, human trafficking, or drug trafficking.

Prepare Suspicious Activity Reports (SARs) in compliance with regulatory requirements and partnership agreements.

Engage with customers regarding compliance-related issues.

Review referrals, escalations, or internal suspicious activity reports within set timeframes.

Provide support and knowledge sharing to various teams like Customer Care and Risk.

Investigate criminal and suspicious activities targeting the company and its clients while adhering to policies and legal requirements.

Conduct global research on customers and their connections.

Meet individual goals based on set standards, both quantitative and qualitative.

Handle ad-hoc tasks assigned by Senior Analyst or higher management.

Job Requirements:

Minimum 1 year of experience in a similar role.

High school diploma or equivalent.

Past experience in fintech is preferred but not mandatory.

Basic knowledge of relevant financial technology/services legislation.

Understanding of the company's technical, financial, and organizational structure.

Effective communication skills at all levels, with strong written and verbal abilities.

Strong decision-making and problem-solving skills, capable of working independently and in a team.

Attributes like integrity, initiative, discretion, and respect towards others.

Interest in fintech industry and commitment to the position.

Life @

Empowered to think innovatively and work collaboratively in a supportive environment.

Encouragement for proactive problem-solving and continuous improvement.

Opportunities for personal and professional growth through skill development.

A collaborative culture fostering mutual support and growth.

Unity among team members to strive for the common goal of advancing cryptocurrency accessibility.

Are you ready to kickstart your future with us?

Benefits

Competitive salary

Medical insurance with extended coverage for dependents

Generous annual leave entitlement and additional perks like birthday leave

Internal mobility program for career advancement

Work perks like company-issued Visa cards

Varied benefits as per region requirements

About:

Founded in 2016, the company caters to a vast customer base and is the fastest-growing global cryptocurrency platform. Committed to advancing cryptocurrency adoption, it prioritizes innovation and empowerment, aiming to create a fair and more inclusive digital ecosystem.

Compliance Project and Process Maintenance Senior Analyst, Bulgaria

Sofia, Bulgaria
Sofia, Bulgaria
Full time
Hybrid
Job Responsibilities:

Develop and maintain Compliance processes and procedures in accordance with organizational standards and regulatory requirements.

Assist the Manager in creating and refining documentation to uphold a complete and precise compliance library.

Generate detailed process maps for compliance workflows to identify areas for enhancement and efficiency.

Evaluate existing processes and suggest improvements to streamline operations and enhance compliance effectiveness.

Engage in the development and enhancement of QA processes for Compliance teams to align with their specific needs.

Conduct regular quality control checks on routine and ad-hoc activities, document findings, and recommend corrective actions as needed.

Aid in the enforcement and upkeep of QA standards throughout the compliance team.

Support the preparation of documentation and responses for both internal and external audits.

Monitor audit results and work with team members to ensure timely completion of follow-up actions.

Assist the Manager with critical compliance projects to ensure tasks are completed on time.

Collaborate with cross-functional teams on project deliverables and provide updates to the Team Lead.

Play an active role in developing and updating Productivity Tracking processes and reports for Compliance teams to meet their requirements.

Identify areas for productivity improvement within team workflows, propose process enhancements, and implement approved changes.

Contribute to drafting and distributing weekly compliance newsletters with accurate and relevant content for the team and stakeholders.

Brainstorm key topics and updates for the newsletter, contributing to a clear, informative, and engaging publication.

Develop and deliver training materials in coordination with the Manager and relevant teams to ensure content accuracy and relevance.

Assist in access permissions management and conduct audits to ensure role-based access for compliance systems and workspaces.

Collaborate with IT and security departments to address access issues and ensure secure access protocols.

Job Requirements:

Demonstrated experience in developing and updating processes and procedures.

Proficiency in drafting documentation and training materials.

Familiarity with process improvement techniques.

Effective project management skills.

Previous experience in compliance is advantageous.

Strong analytical and problem-solving abilities.

Proficient in multitasking with high attention to detail.

Excellent written and verbal communication skills.

Ability to collaborate with cross-functional teams and provide project updates.

Data Protection - Internship (6 months) f/m

Paris, France
Paris, France
Full time
Office
Founded in 2014, Ledger is a key player in security and infrastructure solutions for cryptocurrencies and blockchain applications. With headquarters in several locations worldwide and a team of 500+ professionals, Ledger is dedicated to developing products and services that ensure the protection of cryptocurrency assets for both individuals and companies. One of the flagship products offered is the Ledger hardware wallets, which are widely distributed in 165 countries.

The safeguarding of personal data is a top priority at Ledger. As an intern within the Data Protection Officer (DPO) team, your main responsibility will be to support the team in ensuring the company's compliance with data protection regulations.

Your Responsibilities:

Conduct compliance monitoring across various teams and assist in implementing necessary actions.

Handle requests from clients and employees regarding their personal data, striving to enhance and automate the request management process.

Assist in mapping data processing activities and flows within the organization and update the processing activities register.

Participate in negotiating personal data clauses in contracts with service providers and review their compliance regularly.

Stay informed about any legal issues, contribute to defining strategies, and liaise with legal representatives.

Conduct legal research on pertinent topics and craft internal communications for business teams.

Address team inquiries related to personal data matters.

Depending on the legal department's requirements, you may offer support on a diverse range of legal subjects such as trademark law, contract law, and corporate law.

Requirements:

Specialization in personal data law or information technology law at Master's level, with prior experience in legal settings handling personal data concerns.

Possess strong organizational skills to manage multiple projects concurrently.

Collaborative spirit, excellent interpersonal abilities, and adeptness in engaging with operational teams.

Proficiency in English to facilitate daily communication with international teams.

Familiarity with Google Workspace tools.

Knowledge in blockchain and cryptocurrencies is a plus though not mandatory.

Start date: September 2025