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Profile
VEVE Group Ltd.
Website
Not specified
Number of employees
8
Locations
Peru
Markets
No specializations specified yet
Description
At VEVE, The Fun Starts Here. We're all about fun, excitement, and responsible gaming, offering an online casino and sportsbook built for players who enjoy great games, smooth transactions, and reliable service. We believe gaming should always be entertaining and safe, and we encourage everyone to play within their limits and enjoy the experience responsibly.
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VEVE Group Ltd.
Junior Customer Service (CS) Agent
Buenos Aires, Argentina +2
Buenos Aires, Argentina +2
Full time
Remote
Company: VEVE Group Ltd.
Employment Type: Full-Time
Working Schedule: 6 days per week, 10:00 AM – 6:00 PM
About the Position
VEVE is looking for a polite, responsible, and motivated Junior Customer Service Agent to support our players. The ideal candidate should have good communication skills, basic computer knowledge, and a willingness to learn and develop their customer service skills.
Key Responsibilities
Respond promptly to customer inquiries through live chat and other support channels.
Assist players with account registration, deposits, withdrawals, promotions, and general platform inquiries.
Provide accurate, polite, and professional customer support in both Spanish and English.
Handle customer complaints and resolve common issues efficiently.
Escalate complex cases and payment-related issues to the appropriate team.
Follow company procedures and customer service guidelines.
Maintain accurate records of customer interactions.
Work closely with team members to ensure a positive customer experience.
Requirements
Fluent in both Spanish and English, with good written communication skills in both languages.
Minimum 1–2 years of customer service experience.
Polite, patient, responsible, and eager to work and learn.
Basic computer skills and confidence using mobile applications.
Able to respond to customer inquiries quickly and efficiently via live chat.
Good attention to detail and the ability to follow instructions.
Available to work full-time, 6 days per week, from 10:00 AM to 6:00 PM.
Willing to learn company systems, procedures, and platform operations.
Salary & Benefits
First 3 months: USD $300/month during the probation and training period.
After successful completion of probation: USD $400/month.
Performance bonuses: Additional bonuses may be available based on job performance.
On-the-job training and opportunities for professional development.
How to Apply
Interested candidates should submit their CV/resume, including relevant customer service experience and language proficiency.
Employment Type: Full-Time
Working Schedule: 6 days per week, 10:00 AM – 6:00 PM
About the Position
VEVE is looking for a polite, responsible, and motivated Junior Customer Service Agent to support our players. The ideal candidate should have good communication skills, basic computer knowledge, and a willingness to learn and develop their customer service skills.
Key Responsibilities
Respond promptly to customer inquiries through live chat and other support channels.
Assist players with account registration, deposits, withdrawals, promotions, and general platform inquiries.
Provide accurate, polite, and professional customer support in both Spanish and English.
Handle customer complaints and resolve common issues efficiently.
Escalate complex cases and payment-related issues to the appropriate team.
Follow company procedures and customer service guidelines.
Maintain accurate records of customer interactions.
Work closely with team members to ensure a positive customer experience.
Requirements
Fluent in both Spanish and English, with good written communication skills in both languages.
Minimum 1–2 years of customer service experience.
Polite, patient, responsible, and eager to work and learn.
Basic computer skills and confidence using mobile applications.
Able to respond to customer inquiries quickly and efficiently via live chat.
Good attention to detail and the ability to follow instructions.
Available to work full-time, 6 days per week, from 10:00 AM to 6:00 PM.
Willing to learn company systems, procedures, and platform operations.
Salary & Benefits
First 3 months: USD $300/month during the probation and training period.
After successful completion of probation: USD $400/month.
Performance bonuses: Additional bonuses may be available based on job performance.
On-the-job training and opportunities for professional development.
How to Apply
Interested candidates should submit their CV/resume, including relevant customer service experience and language proficiency.
Payment in Crypto