Avira

Avira

Frontliner Acceleration Programme KCP AYANI PONTIANAK Job Description : 1. Met productivity and quality KPI targets while delivering excellent customer experiences. 2. Built strong knowledge of product line to assist customers in selecting products, with the main focus for Investment (Bonds, Mutual Fund), Forex, Consumer Loan , Time Deposit, Current Account (Giro), and Saving Account for Branch Funding Growth 3. Consulted with customers to understand and meet product and service needs with standard and customized solutions Achievements : Best KPI Achievement Half-Year 2023

Job Descriptions : 1.Engaged customers to uncover needs and suggest related bank products. 2. Greeted customers and facilitated welcoming and customer-focused environment. 3. Counted items, recorded amounts, documented serial numbers and signed and dated receipts and manifests. 4. Provided exceptional customer service and support to earn numerous referrals. 5. Used good cash handling skills and attention to detail to maintain balanced cash box. 6. Addressed customer complaints and assisted in timely resolution to maximize satisfaction. 7. Enforced operational controls to mitigate losses.

Job Descriptions : 1. Sorted and filed transaction documentation to maintain complete records. 2. Complied with applicable banking laws and regulations, following company's security and operational procedures. 3. Developed relationships with customers, suggested suitable bank services and met banking needs. 4. Smoothly opened, closed and updated accounts and savings plans for customers. 5. Obtained and input customer information to open new accounts, savings plans and purchasing bonds. 6. Met sales quotas consistently by discussing bank products with customers. Achievements : 1. Certificate of Appreciation as TOP 10 APE Contributor Champion AIA Fast Start program 2019 by PT AIA Financial (Ranked #6th) 2. Certificate of Appreciation as TOP 25 Policy Contributor Champion AIA Fast Start Program 2019 by PT AIA Financial(Ranked #11th)

Job Descriptions : 1.Developed appropriate curriculum to help ESL students acquire English language. 2. Developed language acquisition support plans for ESL students and worked with classroom teachers to implement plans. 3. Implemented variety of instructional techniques and teaching strategies to meet different aptitudes and interests of students, including co-teaching, small-group and individual learning. 4. Engaged students through conversation and used engaging lesson plans to hold interest and promote learning.