Nicolas

Gonzalez

Technical Skills: ● IT Support & Troubleshooting ● Mainframe Server Administration (AS400, IBM ISeries) ● Active Directory Management ● Hardware & Peripheral Maintenance ● MS Windows & MS Office Expertise ● Backup & Restore Management ● Security & Account Administration ● Network & System Monitoring ● Ticketing Systems / Incident Management Soft Skills: ● Problem Solving ● Teamwork & Collaboration ● Communication Skills ● Time Management ● Adaptability & Learning Agility ● Customer Service Orientation ● Attention to Detail