Brian

L

• Created the project’s social platforms, and set up a scalable infrastructure for whitelisting, minting, and campaigns. ● Wrote the project’s growth, engagement, and marketing campaigns. ● General admin and engagement work on project socials. ● Wrote the project’s whitepaper and medium articles.

● Led a team of professional community managers. ● Organized reports, wrote knowledgebase docs, and provided coaching and training. ● Did moderation work in the Discord server of the projects that my team is involved in. ● Created campaigns for growth and engagement.

● Created and customized the project’s Discord server. ● Handled community relations and moderation. ● Wrote the project’s whitepaper and gitbook. ● Setup the onboarding process for potential volunteers.

● Created and customized the project’s Discord server. ● Performed extensive market research and set up the project’s Twitter campaign. ● Wrote the project’s whitepaper and gitbook

● Drove engagement and conversations within the community. ● Handled day-to-day social media operations. ● Managed community relations and assisted when necessary. ● Hosted events, competitions, and tournaments.

● Overseeing day-to-day operations ensuring maximum efficiency daily. ● Strategic planning and research in relentless pursuit of company growth. ● Recruited, onboarded, and trained new employees. ● Moderated the community and everything related to social media and Discord/Telegram servers. ● Wrote several whitepapers (for different projects) and other vital docs.

● Handled coordination between clients and the team to ensure aligned progress. ● Assigned tasks to relevant departments and delegated individual goals to team members to promote optimal efficiency. ● Provided operational and strategic input to help develop and reach project KPIs and OKRs

● Ensured player satisfaction by responding timely and accurately to users’ complaints and disputes. ● Perform investigation and documentation of game exploits, bugs, and similar other issues in ingame and inside the database. ● Optimized business processes and created structures that helped increase efficiency during peak periods

● Responsible for taking incoming calls from users and generating an activity/case report. ● Generated action tickets based on incoming inquiries and confirmed tickets are given resolution. ● Managed a high-volume workload within deadlines and guidelines. ● Coordinated with other departments and field agents to resolve user needs at a higher level.

● Handled inquiries, complaints, billing questions, and payment for services. ● Calm irate callers, repair trust, and offer best-option resolutions to meet clients’ needs. ● Extensive product knowledge allowing swift responses and effective upselling.