About Me.
Why worry about administrative responsibilities when you can hire me to diligently and efficiently shoulder all of it while you focus on the consequential part of your business that requires your expertise as the genius you are? I am Mary, a reliable and resourceful virtual assistant with over 5 years of experience in providing timely and valuable support to business owners and executives of varying niches which include E-Commerce, real estate, public corporation, and others.
In my previous employment, with integrity and proper documentation, I looked after the travel expenses, payment receipts for office supplies, and other management tasks which helped the management team track a monthly revenue increase of 20%. This information was used to increase the sales target resulting in a 42% increase in the annual revenue.
My Area of Expertise include:
🔽 Administrative Support
🔽 Executive Support
🔽 Customer Support (Email, Phone & Live Chat)
🔽 Data Entry and Web Research
🔽 Email and Calendar Management
🔽 Travel Itinerary Planning
🔽 Conflict Resolution
🔽 Inbound and Outbound Correspondence
🔽 Order Processing, tracking, and fulfillment
🔽 Script Reading
🔽 Social Media Management and Marketing
🔽 Appointment Scheduling
🔽 Lead Generation
My proficiency and abilities include:
🌟 Over 5 years of experience as a virtual/executive assistant
🌟 Exceptional verbal and written communication skills
🌟 Excellent phone, email, and instant messaging communication skills
🌟 Excellent organizational skills
🌟 Solid time management skills
🌟 Strong working ethics and self-motivated
🌟 Confidentiality and discretion
🌟 Teamwork and collaboration
🌟 Adherence to policies and deadlines
🌟 Familiarities with current technologies, like desktop sharing, cloud services, and VoIP
🌟 Experience with word-processing software and spreadsheets (e.g. MS Office)
🌟 Knowledge of online calendars and scheduling (e.g. Calendly, Google Calendar
🌟 Social Media Management (Instagram, Twitter, LinkedIn, Facebook)
🌟 Familiar with Social media tools ( Hootsuite, Sprout Social, Buffer, Hubspot, Loomy, Sendible, Social Hub, Google Analytics)
🌟 CRM: Zendesk, Hubspot, VOIP, Xencall, Mojo Dialer, Salesforce, Convoso, Meet, Freshdesk, Slack, Zoom, Skype, Google Suite, Microsoft Excel, Dropbox, Technical Skill, Canva, and lead generation tools.
