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Mary
Afolashade

Average Review
0.00
Reputation
19
Finished gigs
0
Finished jobs
0
Website
www.linkedin.com
Country
Not specified
Skills
Web, Mobile & Software Dev
Admin Support
Digital Marketing
Telemarketing
Data Entry
SEO
Creative Writing
Proofreading
English
Research Writing
Article Rewriter
Microsoft Word
French
Virtual Assistant
Administrative Support Specialist
Contact lists
Google Docs
Appointment Setter
User Authentication
CRM
User Profile Creation
Chat Support
Email Handling
Customer Support
Telephone Handling
Email Communication
Scripting
Excel
Data Processing
Slack
Documentation
Adaptability
Arranging Meetings
Problem-Solving
Specialization
Hourly rate
Not specified
About me
Hello, Why worry about administrative responsibilities when you can hire me to diligently and efficiently shoulder all of it while you focus on the consequential part of your business that requires your expertise as the genius you are? I am Mary, a reliable and resourceful virtual assistant with over 5 years of experience in providing timely and valuable support to business owners and executives of varying niches which include E-Commerce, real estate, public corporation, and others. In my previous employment, with integrity and proper documentation, I looked after the travel expenses, payment receipts for office supplies, and other management tasks which helped the management team track a monthly revenue increase of 20%. This information was used to increase the sales target resulting in a 42% increase in the annual revenue. My Area of Expertise include: 🔽 Administrative Support 🔽 Executive Support 🔽 Customer Support (Email, Phone & Live Chat) 🔽 Data Entry and Web Research
https://www.linkedin.com/in/mary-adebanjo

Work experience

MNC Training Center United Kingdom
June 2021 – March 2024
Job title
Virtual Assistant/Cold Caller
Work experience & achievements
● Responded to over 200 inbound and outbound correspondences to both existing and prospective day nurseries in the UK, resulting in 80% conflict resolution and escalated tickets to the technical department. ● Resolved over 90% of customers' complaints within the organizational service level agreement resulting in a 4.7-star rating and feedback. ● Created a customer satisfaction survey using Google form, which in turn increased customer retention by 65% and 45% onboarding of new customers. ● Improved organizational revenue and customer onboarding by 60%, processed over 2000 new accounts, tracked all marketing activities in the CRM system and followed up on leads which raised documentation by 60%.
Walzel Properties, Houston, Texas, USA
April 2022 – January 2023
Job title
Cold Caller/ Script Writer/Email Marketer
Work experience & achievements
• Improved organizational revenue and customer onboarding by 60%, processed over 2000 new accounts, track all marketing activities in the CRM system, and followed up on leads which raised documentation by 60%. ● Wrote over 50 Sales Scripts for potential leads and collaborated with team members and project leads that ensured the script met the requirements and resonated with the intended target audience. ● Revised and edited about 30 scripts as needed based on guideline, feedback and direction. ●Created and executed email marketing contents that promoted real estate service and engaged with clients with 80% turnover. ● Developed email content, subject lines and call to actions that drove 90% engagement and conversion. ●Segmented email lists and personalized contents that targeted specific audiences. ● Monitored and analyzed email campaign performance metrics that optimized future campaigns. ● Made over 200 outbound calls to potential customers that generated 80% leads.
Army Headquarters, Abuja, Nigeria.
May 2016 – June 2019
Job title
Army Public Relations Officer
Work experience & achievements
● Leveraged existing media relationships and cultivated new contacts within the commission and parastatal media in coherence with Nigerian Army conducts for outreach and media which resulted in an 80% traffic gained for the media pages.. ● Arranged for interviews, and public speaking events and construct press releases monthly, quarterly, bi-yearly, and annually, analyzed results of PR campaigns and exertions for report purposes ● Assisted in the planning and implementation of all of the organization’s internal and external communications, promotional programs, policies, and strategies which also includes the writing and printing of over 2000 pieces of various departmental corps handbooks. ● Gathered information, wrote articles, and edited newsletters, reports, journals, and other publicity materials, monitored and responded to a minimum of 500 public comments and queries about the corps and services, and oversaw photography and videography corporate events.
Wolex World Dynamic Concept, Lagos, Nigeria.
June 2014 – April 2016
Job title
Office Assistant
Work experience & achievements
● Developed and updated working procedures for internal customers thus affecting Sales and KPI (Key Performance Indicators) resulting in 70% workflow. ● Responded to office appliance requests, troubleshoot computers, and printers Installation issues, and modified hardware, and software through direction engagement technicians. ● Enhanced help desk ticket system, reducing solution time by 35%. ● Initiated required action for response to customer service requests for orders purchase-including customer information, and communicating changes to the appropriate departments which led to a 65% increase in new orders and delivery rate.

Education

Kogi State University
Graduation year: 2019
Level of study
Bachelor
Major / Field of study
Mass Communication
Baze University
Graduation year: 2024
Level of study
PGCE
Major / Field of study
Data Analytics
Institut du Francais
Graduation year: 2024
Level of study
PGCE
Major / Field of study
C2 in French
I can be your Virtual Assistant/ Lead Generator and Inbound and Outbound Caller.
Admin Support
Google Docs
User Authentication
$15
$15/hr
More info