Account Manager

About us:

We are a company that offers advanced payments infrastructure for businesses, integrating banks and blockchains into a single platform. Our goal is to enable businesses to conduct stablecoin payments, currency conversions, and add stablecoin payments seamlessly to their checkout process. With a dynamic team scattered across various regions, we believe in the transformative power of blockchain technology for global payments.

We take pride in being recognized as one of The Top 100 Global Most Loved Workplaces for two consecutive years.

About this role in the team:

This position entails joining our team as an Account Manager to deliver exceptional client support. Responsibilities include client research, meeting preparation and participation, post-meeting activities management, compliance adherence, and identifying opportunities for business growth through upselling and cross-selling. The ideal candidate should possess strong organizational, communication, and analytical skills.

Key Areas of Responsibilities:

• Conduct comprehensive client research and meeting preparation, analyzing business models and related entities.
• Participate in client meetings, presenting tailored solutions and exploring potential collaborations.
• Oversee post-meeting activities, such as proposal compilation and internal coordination.
• Ensure compliance with regulations and stay updated on industry requirements.
• Identify cross-selling opportunities, understanding client needs and industry trends.
• Handle ad-hoc tasks, like onboarding new entities and updating records in Salesforce.
• Provide portfolio performance reports using Quicksight and Salesforce metrics.
• Collaborate with internal teams to tackle challenges and develop strategic solutions.
• Engage in team strategy discussions, account delegation, and weekly planning sessions.

What we need:

• 5+ years of account management or Business Development experience in high-risk/crypto/payments/fintech sectors.
• Demonstrated success in maintaining client relationships and managing multiple projects concurrently.
• Proven negotiation skills with c-level executives in technical, compliance, legal, and commercial domains.
• Customer service experience with a keen interest in the crypto industry.
• Data-driven approach and willingness to travel.

What you can expect:

• Competitive remuneration and employee options.
• Flexible working arrangements supporting hybrid working.
• Engaging culture fostering personal and professional growth.
• Flexible holiday policy.
• Opportunities for global collaboration in various office locations.
• Open and innovative environment offering the chance to shape the company's future.