Blockchain Application Support Engineer
We are looking for a proactive individual to join our dynamic team responsible for designing, developing, and enhancing software for various venture projects closely tied to our core business. As part of this role, you will play a pivotal role in designing components for scalable applications, encompassing both frontend UI and backend infrastructure.
Responsibilities
- Ensure smooth operation of applications in the Production environment at all times.
- Manage non-production stages like pre-production and staging.
- Develop a solid comprehension of application features and supported blockchains.
- Collaborate closely with application and infrastructure engineers to ensure a clear understanding of changes moving to production.
- Implement fixes, enhancements, and optimizations across applications and infrastructure.
- Detect and address delivery-related issues that could impact production uptime, scalability, or responsiveness.
- Monitor, troubleshoot, and respond to application alerts and problems.
- Handle incident and problem management, ensuring resolution and conducting follow-ups post-resolution for thorough problem addressing.
- Enhance monitoring tools and processes continuously.
- Coordinate disaster recovery testing and audits.
- Maintain and provide support for blockchain infrastructure.
- For senior roles, engage with stakeholders to discuss application issues.
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Technology or related field.
- Proficiency in blockchain and programming languages such as Rust, JavaScript, Node.js, or Golang.
- Previous experience in supporting applications.
- Strong attention to detail and analytical mindset.
- Comfortable analyzing logs with a sharp eye for anomalies.
- Curiosity and ability to identify and communicate problems or root causes effectively.
- Experience with cloud platforms like Azure, Google, Amazon.
- Hands-on experience with deploying and managing monitoring tools such as Grafana, Prometheus, etc.
- Proficiency in deploying and maintaining container infrastructures like Kubernetes, Docker-compose, etc.
- Experience in building, deploying, and maintaining logging tools like Fluentd, Elasticsearch, Kibana, etc.
- Familiarity with building, deploying, and maintaining infrastructure as code using tools like Kubernetes, Terraform, Docker, Ansible, etc.
- Knowledge of blockchain concepts and familiarity with one or more blockchains is a plus.
- Strong written communication skills in English.
This position offers the opportunity to work with a supportive and talented team in an environment that encourages innovative solutions and personal growth. Flexibility in working hours and remote setup is provided, along with various attractive benefits and career development prospects. Join us at Crypto.com to be part of a team that envisions cryptocurrency in every wallet and prioritizes diversity, inclusion, and equal opportunities within the workplace. Your personal data will be used solely for recruitment purposes.
Benefits
- Competitive salary package.
- Generous annual leave entitlement including special occasions like birthdays and work anniversaries.
- Work flexibility including flexi-work hours and hybrid or remote setups.
- Internal mobility program offering diverse career advancement opportunities.
- Exclusive work perks, including a Crypto.com Visa card upon joining.