Client Service Manager

Full time
Remote
Compensation is not specified
Role
Customer service
Description

Our Vision 

As one of the world’s top 10 (and rising🚀) digital asset exchanges, we provide a best- in-class experience in trading, security, and blockchain product innovation. 

We aim to democratize access to the markets for all, making it possible for the most recent and promising cryptocurrency projects to be listed and traded safely and securely. Are you excited to join a decentralizing force in the world? 

Responsibilities

  • Responsible for the hiring, training, development, and management of the assigned Client Services Team
  • Accountable for the overall success of the Client Services team and customer satisfaction
  • Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects
  • Serves as the internal and external point of contact for projects and issue resolution across company functions
  • Drive overall client satisfaction through effective coordination and communication of client deliverables
  • Partnership with clients to establish best practices to meet specific needs and addresses prioritization issues that may arise
  • Advise and execute on complex issue resolution through internal remediation processes to drive client satisfaction
  • Participates in the planning and execution of project initiatives, drive process-improvement, and coordination of continual status updates on project objectives
  • Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners
  • Manages and reports to clients on project budget, revenue forecasting, and financial status
  • Demonstrates leadership to both clients and internal partner to deliver project objectives professionally and with superior quality
  • Work with Operational departments to customize and continually enhance service quality
  • In partnership with internal stakeholders, participate in the coordination, agenda, execution, and action items stemming from cadenced client business reviews
  • Development of subject matter expertise relating to client-specific tools and software
  • Ensure consistent and standardized delivery of all program communications including: Reports, Status Updates, HubSpot Communications, Notices, Client Inquiries
  • Develop and maintain standardized e-mail, phone, portal and reporting communications to ensure uniformity of service delivery
  • Partner with the project management and client service teams to drive improved client deliverables

Requirement

  • Excellent verbal and written communication skills including the ability to establish and maintain productive client situations and to provide effective consultation in alternative ways to proceed
  • Sharp analytical skills to comprehend quickly and provide guidance on how to handle team/client escalations
  • Effective project management approaches to help develop overall project plans and milestones, steward results, draft budgets, coordinate work from multiple business units, and deliver to the high standard of excellence expected by our clients
  • Exceptional communication skills are required. The successful candidate will be comfortable speaking to all levels within an organization internally and externally
  • Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically
  • Leadership skills to serve effectively as a project sponsor to guide our internal Project Managers in handling complex situations and delivering quality results
  • Critical thinking with an eye to adding value, coupled with sound judgment
  • Capable of balancing competing priorities
  • Ability to work independently, while effectively taking direction from Director
  • ·Adaptability to changing work priorities and client demands
  • Resourcefulness in gathering resources to help Project Manager meet project goals
  • Excellent computer skills, exceptional planning, and organizational skills
  • Exceptional attention to detail is required

We are 

A values-based culture that trusts your knowledge, vision, and autonomy, we focus on taking the best products and campaigns to wow our customers and bring the freedom of decentralization to every part of the world. 

Integrity, insight, innovation, purpose and cooperation are inscribed within our culture. At Gate, we are committed to GateStyles and we are looking for candidates who also exhibit the same values. 

Gate.io, founded in 2013, is one of the pioneering cryptocurrency exchanges and offers services worldwide related to the trading of multiple leading digital assets. With millions of registered users, it is considered one of the safest and most reliable global cryptocurrency platforms, consistently ranked among the top 10 cryptocurrency exchanges based on liquidity and trading volume (CoinGecko). Additionally, Gate.io has been verified by Blockchain Transparency. 

Skills Required
Avatar
Bronze client
Gate.io
Website
Gate.io
Company size
Not specified
Location
Hong Kong
Description
Established in 2013, Gate.io is world top 10 exchange platform,It is a full-service digital asset exchange platform covering millions of users around the world. The company prides itself on providing industry-leading security in addition to having been audited to show 100% proof of reserves. Gate.io operates in most countries across the world, and is always committed to complying with the applicable laws where it operates.

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Crypto Quantitative Analyst (Morocco- Remote)

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Token Metrics is a company specializing in cryptocurrency ratings and price predictions powered by AI. We offer professional analyst services, analytics, and AI tools to help clients make profitable investments in the cryptocurrency market.

We are currently seeking a quantitative analyst to collaborate with our team in the creation of quantitative trading strategies in the cryptocurrency space. Ideal candidates will have a keen interest in trading, proficiency in Python, excellent analytical capabilities, and the ability to thrive in a fast-paced work environment.

Responsibilities:

Create, test, and enhance algorithmic trading strategies

Explore new trading concepts and investment opportunities

Conduct in-depth research and analysis on significant datasets to identify patterns

Develop risk management solutions

Requirements:

Proficient in Python programming language

Experience with processing large datasets

Able to conceptualize and test trading strategies effectively

Solid foundation in statistics

About Token Metrics:

Token Metrics enables cryptocurrency investors to construct profitable portfolios through AI-based crypto indices, rankings, and price predictions. Our client base spans retail investors, traders, and crypto fund managers across 50 countries, showcasing the diversity of our reach and impact.

Senior UX/UI Designer for Free NFT

United States
United States
Full time
Remote
Location: Remote

About us:

Deep expertise. Personal and Industry evolution. Impeccable craft. These are Limit Break’s founding principles.

Limit Break founded by global industry leaders in mobile gaming, We are unlocking its potential beyond games to transform digital markets into real-world economies and digital worlds into vibrant communities who will take gaming economies for both players and traders to new limits. We combine the power of technology, crypto currency, and creative vision to create experiences that connect people from all corners of the globe.

Limit Break is backed by leading investors that include Buckley Ventures & Paradigm Ventures. The total crypto market capitalization increased by 25 times in a single year. The adoption rate and a number of public and private partnerships are proving it to be the next wave of technology of future and Gaming is leading the way.

About the Role:

Limit Break is looking for a UX Designer to develop the UI/ UX for the FreeNFT.com Platform. You will combine your extensive skills and experience in developing our products, user-experience, and interaction design to own UX development for an experience that paves the way for Blockchain in gaming. This role is perfect for someone who has a passion for developing live products that will take our users' digital lives to the next level and design for the future! You will be a major contributor to the growth of a cutting-edge company in the rapidly evolving NFT and web3 space. In addition to hands-on product ownership, the Senior UX/UI Designer will define a user-centric design process at Limit Break, with additional leadership and management opportunities available as the Design team grows.

Responsibilities: What you’ll do

Innovate, define, create, and maintain UX design best practices, pipelines, tools, and processes for the company, starting with the FreeNFT.com Platform

Own UX design leveraging User-centered design and other industry best practices to ensure a frictionless and compelling user design

Work in a multidisciplinary team such as software engineers, designers, and Leadership to create, innovate and own the visual design that will enhance current designs and develop designs for the future

Gather, analyze and apply user research data to ensure only the best design ideas move into development

Run workshops to flesh out user journeys and drive alignment across the team

Create UX and designs, including user flow diagrams, journey maps, and wireframe prototypes to aid validation and development

Requirements: Who you are and what you’ve done

You will enjoy working on our team and perform well if you can answer “yes” to the following:

Do you currently have a live product or products in the marketplace?

Have you created UI/UX from scratch including visual design, branding for live products that you can point to?

A passion for innovation, creativity, and the potential of NFTs and web3 technologies?

Have you established brand guidelines and visual styles for progressive web and IOS apps and landing pages?

Do you have the confidence to challenge and ask ‘why’ when you don’t understand or have a different POV?

Can you get valuable things done even when there are multiple barriers to doing so? Are your default settings energetic, optimistic, actions focused, solutions-focused?

Can you thrive in a startup, very agile, constantly and rapidly changing environment?

Are you a self-starter able to move forward with minimal direction and without full clarity?

Must communicate clearly, concisely, and persuasively (even on technical subjects)?

Are you able to influence and build consensus across all disciplines and levels?

Do you have a strong attention to detail, taking pride in delivering first-class outputs?

Do you intuitively know when to challenge and when to pull back and/or try another route to getting what you need from people?

Do you have a portfolio?

Nice to have. What an ideal candidate looks like:

5+ years experience in a Product Design role, specifically B2C

Experience with UX Design for Crypto, NFT, and web3 design that are specific to web 3.0 are highly preferred

In-depth knowledge of both UX and UI Visual Design disciplines via a portfolio

Excellent UI/UX skills across the User-centric design spectrum, with demonstrated experience of evidence-based design decision-making

UI/UX experience designing desktop, mobile, and/or web apps in interactive media

Strong experience in prototyping, including experience with tools like Figma

Comfortable working at each stage of the product development lifecycle; from discovery and research; to design, spec and build, to testing and measuring the impact of solutions

Experience working with Agile, Lean methodologies

Scripting experience is a plus

Experience with source control tools is a plus (GitHub & Plastic)

Basic understanding of Front End technologies such as: HTML, CSS, JSO

Basic understanding of the NFT, blockchain, and web3 ecosystems

What you’ll Get in Return:

Competitive U.S. salary between $147,900 and $174,000

Generous paid vacation

Generous parental leave (12 weeks at 100% pay), family care leave, and unlimited sick days

Industry-leading health benefits for all full-time employees

Company-paid Life Insurance

Health & wellness stipend

Cell phone stipend

Company-paid identity theft/credit monitoring service

Generous home office reimbursement

Senior Visual Designer

Asia
Asia
Full time
Remote
About Us

Immutable is a globally recognized technology company that serves as a cornerstone in the NFT ecosystem on Ethereum. Our vision is to lead as the top NFT ecosystem, providing empowerment and rewards to users. Established in 2018, Immutable achieved unicorn status swiftly within the Australian business landscape by raising over AUD $300M+ and attaining a valuation of AUD $3.5 billion.

The Immutable Group, consisting of the Immutable Platform and Immutable Games, is at the forefront of web3 game development and publishing with notable titles such as Gods Unchained and Guild of Guardians.

Our ultimate goal is to transform digital realms into reality, and we are experiencing rapid global expansion as we strive to establish ourselves as the premier NFT ecosystem.

Join us on this groundbreaking journey!

About The Role

This position plays a pivotal role in shaping the future of Web3 gaming. Your meticulous attention to detail will be instrumental in crafting exceptional user experiences, setting a new benchmark for products within this emerging industry. Your efforts will significantly contribute to driving Immutable's transition into a leading consumer product company, aiming to engage with 100 million users. Expect a dynamic blend of artistry and strategic planning, setting you apart as a top professional in the field.

Key Responsibilities

Ensure the visual refinement and sophistication of consumer products.

Contribute to building an extensive illustration and animation library.

Develop production-ready documentation that spans device variations and breakpoints.

Participate in designing system components and layout patterns.

Qualifications

Minimum of 4+ years of relevant experience.

Demonstrated capability in establishing and implementing design systems, style guides, and branding standards.

Proficiency in responsive design principles.

Strong and captivating visual portfolio showcasing past work.

Ability to approach design tasks with precision and methodical detail.

Bonus Points For

Experience in illustration and/or animation projects.

Additionally, we take pride in the comprehensive benefits offered to all our employees globally:

Competitive global salaries, contributions, and stock options.

Medical and 401K insurance support for US employees.

Flexible working arrangements with a central office in Sydney and remote office hubs across the globe.

WFH allowance for home office setup and annual stipend for internet and phone expenses.

Professional development support with funding for classes, courses, and events.

Access to free online courses through Udemy.

Wellbeing benefits including subsidies and counselling services.

Special leave policies for new parents, birthdays, and miscellaneous purposes.

Immutable upholds a strong commitment to fostering an inclusive and diverse workplace as we firmly believe in the value and success derived from encompassing a broad range of perspectives and experiences.

Please note that recruitment agencies need not reach out as our internal team is handling this role exclusively. We do not entertain unsolicited resumes and disclaim any responsibility pertaining to related fees.

Join us in shaping the future of web3 gaming and be part of our pioneering team!

Senior SRE - Data Infrastructure

Toronto, Canada
Toronto, Canada
Full time
Remote
Circle, a leading financial technology company, pioneers the new internet of money enabling value to move globally, instantaneously, and affordably. This revolutionary change in the digital landscape drives innovations in payments, commerce, and markets, promoting global economic growth and inclusivity. With USDC as its blockchain-based currency, Circle empowers businesses, institutions, and developers to leverage this paradigm shift in money and technology.

What You'll Be Involved In:

Circle focuses on transparency and sustainability in all initiatives, expanding reach into prominent global regions as the organization expands. Rooted in core values of Multistakeholder, Mindfulness, Driven by Excellence, and High Integrity, employees embody a culture of speed, efficiency, and collaboration. Team members adapt to a flexible and diverse work environment that encourahes new ideas and fosters collective ownership.

Responsibilities:

As a Senior Site Reliability Engineer at Circle, you will oversee the design, construction, and maintenance of Circle's infrastructure across various regions on public cloud platforms, catering to a growing global customer base. Leveraging your expertise, you will ensure that Circle's products and core systems operate consistently, reasonably, and efficiently. This role presents an opportunity for skill development, cross-functional collaboration, and continuous learning within a dynamic work setting. Join an innovative team at Circle dedicated to delivering exceptional customer experiences in a fun and collaborative atmosphere.

Main Tasks Include:

Supporting multiple development teams with an agile CI/CD platform for efficient delivery of high-quality builds;

Building and securing cloud infrastructure using IaC tools like Terraform, CloudFormation, and Ansible;

Automation of operational tasks through Go, Python, and serverless solutions;

Managing Kubernetes clusters for various production workloads;

Overseeing blockchain infrastructure by managing nodes across multiple blockchains;

Participating in an on-call rotation to minimize disruptions in production systems;

Planning and testing disaster recovery scenarios in a microservices architecture;

Collaborating with the Security team to enhance security-focused tools and frameworks and maintain robust security measures;

Mentoring team members to facilitate growth and scalability.

Requirements for Circle: (Skills are an advantage but not mandatory)

Senior Site Reliability Engineer:

4+ years in DevOps or SRE roles with a focus on tooling, automation, and infrastructure on a key public cloud platform;

Proficiency in coding/scripting languages like Go, Python, and Shell;

Experience in building and maintaining CI/CD platforms and supporting agile engineering teams;

Proficiency in containers and Kubernetes, CI/CD platforms with complex workflows, blockchain systems, and databases;

Strong grasp of data warehousing platforms, networking, monitoring tools, and IaC concepts;

Excellent troubleshooting and performance optimization skills;

Effective communication skills for articulating complex technical concepts.

Staff Site Reliability Engineer:

Builds on Senior SRE requirements with added expertise:

7+ years in DevOps or SRE roles with a focal point on tooling, automation, and infrastructure;

Led technical teams in architecture and system design;

Deep understanding of API design, cloud services, containers and Kubernetes, SQL databases, and coding standards.

Circle promotes diversity and equality within its workforce, refraining from any discrimination on the basis of race, religion, gender, age, marital status, veteran status, or disability. Additionally, Circle participates in the E-Verify Program in specific locations in accordance with the law.

Corporate Development and Ventures Ecosystem Director

Los Angeles, USA
Los Angeles, USA
Full time
Remote
Circle is a pioneering fintech company that sits at the intersection of the advancing internet of money. Enabling the transfer of value akin to digital data globally, rapidly, and cost-effectively, Circle is instrumental in redefining payments, commerce, and markets to drive economic growth and inclusion on a global scale. Leveraging its infrastructure, particularly USDC, a blockchain-based currency, Circle empowers businesses, institutions, and developers to leverage the transformative potential of this new frontier in monetary and technological evolution.

What Your Role Entails:

At Circle, we are dedicated to fostering a culture of transparency and resilience in all our endeavors. Presently expanding into key global jurisdictions, we uphold values of Multistakeholder cooperation, Mindfulness, Excellence, and Integrity among our workforce. As a Circle Ventures and Ecosystem Director, you will be entrusted with devising and implementing strategies that focus on nurturing, managing, and expanding our partner network. Working collaboratively with internal departments and external partners, your mission will be to extend our market presence and augment the value proposition for our partners through strategic partnerships and cooperative ventures. In this capacity, you will serve as the main liaison for Circle Ventures, driving widespread engagement and mutually beneficial engagements with our ecosystem collaborators such as entrepreneurs, portfolio companies, venture firms, and other stakeholders.

Key Responsibilities Include:

Identifying strategic opportunities and fostering alignment with organizational priorities by synthesizing intelligence collected from internal teams and external entrepreneurial circles.

Offering well-informed counsel to leadership for effective decision-making in partnering, product development, and investment strategies.

Implementing high-caliber deal executions in alignment with our corporate objectives.

Key Focus Areas:

Segmenting our ecosystem for optimized market potential.

Designing and executing activation programs and initiatives to engage startups, entrepreneurs, and investors.

Managing engagement initiatives for our extensive investment portfolio.

Overseeing internal and external communications on behalf of Circle Ventures.

Nurturing relationships with ecosystem participants and investors to garner influence and collaboration.

Providing actionable intelligence and insights to internal stakeholders.

Identifying investment prospects, emerging trends, and competitive landscapes within financial services, technology, and crypto industries.

Promoting USDC and Circle’s role in the broader VC ecosystem.

Gaining comprehensive knowledge of the markets and industry dynamics within which Circle operates.

Expected Demonstrations of Our Core Values:

Dedication to our customers, shareholders, employees, and community.

Practicing attentiveness, respect, and meticulousness.

Demonstrating a pursuit of excellence, intolerance for mediocrity, and relentless goal achievement.

Upholding principles of open communication, honesty, and high moral conduct.

Qualifications:

Minimum 12 years of relevant experience in ecosystem and partner development, partner marketing, business development, venture investing, or management consulting.

Proven track record in fostering partner ecosystems within the blockchain/Web3 realms.

Strong quantitative and analytical skills, effective verbal and written communication, executive presence, motivation, humility, and intellectual curiosity.

Proven ability to cultivate relationships, lead projects, and prioritize initiatives in a fast-paced corporate environment.

Familiarity with Slack, Apple MacOS, and GSuite.

Bachelor's degree required in Economics, Finance, Business, Technology, or related disciplines; MBA or advanced degree preferred.

Additional Information:

Candidates may be eligible for PERM sponsorship upon hiring.

Compensation ranges are crafted considering various factors, including experience, skills, and organizational needs.

Base Pay Range: $207,500 - $240,000

Annual Bonus Target: 20%

Additional Benefits: Equity, medical, dental, vision, 401(k), discretionary vacation policy, 10 days of paid sick leave annually, and 11 paid holidays within the U.S.

At Circle, we celebrate diversity and foster an inclusive workplace environment. We do not discriminate based on race, religion, gender, national origin, sexual orientation, age, marital status, veteran status, or disability.