COE QA- Risk Operation
Binance is a prominent player in the global blockchain industry, providing a wide range of financial products, including the largest digital-asset exchange globally, with a core goal of advancing cryptocurrency adoption and enhancing financial freedom.
If you seek a dynamic, purpose-oriented environment where learning and advancement opportunities abound, Binance is the ideal place for you.
Key Responsibilities:
- Supervise and maintain the quality of agents' chat interactions and daily operational activities
- Develop and enhance service quality standards for Risk personnel based on business needs
- Conduct quality inspections following QA standards for both online and offline operations
- Analyze and report on operational and risk data for insights and improvements
- Present findings and recommendations for implementation by operational teams and leadership
- Provide training to team members to enhance comprehension of SOPs and Quality Standards
- Collaborate closely with QA team members to calibrate and elevate QA capabilities
- Thrive in a fast-paced industry focused on quick time-to-market results
- Willingness to work flexible hours, including evenings, to engage with teams in different geographical locations
Requirements:
- Minimum of an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any discipline
- Preferably over 2 years of experience in a relevant field for this role
- Strong grasp of KYC/Fraud/Risk operations, customer satisfaction, and quality management
- Proficient organizational and time management skills
- Effective facilitation abilities for meetings and presentations
- Excellent verbal and written communication skills in English and the local market language
- Enthusiasm for Emerging Technologies related to Blockchain
Working Environment at Binance:
- Join a prominent blockchain ecosystem with vast growth prospects and career advancement avenues
- Collaborate with a diverse group of top-tier professionals in a setting that promotes continuous learning and growth
- Engage in challenging, fast-paced projects
- Operate within a truly global organization featuring international teams and a flat organizational structure
- Competitive salary and comprehensive benefits package
- Enjoy flexible work hours, remote-first approach, and a casual work atmosphere
Learn more about Binance's core values shaping a unified culture of collaboration, excellence, and advancement.
Apply now and contribute to the Web3 revolution at Binance!
Binance is dedicated to promoting diversity and inclusion in the workplace, recognizing it as a key element of our success.
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