COE QA- Risk Operation

Singapore +1
Full time
Hybrid
Compensation is not specified
Role
QA Engineer
Description

Binance is a prominent player in the global blockchain industry, providing a wide range of financial products, including the largest digital-asset exchange globally, with a core goal of advancing cryptocurrency adoption and enhancing financial freedom.

If you seek a dynamic, purpose-oriented environment where learning and advancement opportunities abound, Binance is the ideal place for you.

Key Responsibilities:

  • Supervise and maintain the quality of agents' chat interactions and daily operational activities
  • Develop and enhance service quality standards for Risk personnel based on business needs
  • Conduct quality inspections following QA standards for both online and offline operations
  • Analyze and report on operational and risk data for insights and improvements
  • Present findings and recommendations for implementation by operational teams and leadership
  • Provide training to team members to enhance comprehension of SOPs and Quality Standards
  • Collaborate closely with QA team members to calibrate and elevate QA capabilities
  • Thrive in a fast-paced industry focused on quick time-to-market results
  • Willingness to work flexible hours, including evenings, to engage with teams in different geographical locations

Requirements:

  • Minimum of an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any discipline
  • Preferably over 2 years of experience in a relevant field for this role
  • Strong grasp of KYC/Fraud/Risk operations, customer satisfaction, and quality management
  • Proficient organizational and time management skills
  • Effective facilitation abilities for meetings and presentations
  • Excellent verbal and written communication skills in English and the local market language
  • Enthusiasm for Emerging Technologies related to Blockchain

Working Environment at Binance:

  • Join a prominent blockchain ecosystem with vast growth prospects and career advancement avenues
  • Collaborate with a diverse group of top-tier professionals in a setting that promotes continuous learning and growth
  • Engage in challenging, fast-paced projects
  • Operate within a truly global organization featuring international teams and a flat organizational structure
  • Competitive salary and comprehensive benefits package
  • Enjoy flexible work hours, remote-first approach, and a casual work atmosphere

Learn more about Binance's core values shaping a unified culture of collaboration, excellence, and advancement.

Apply now and contribute to the Web3 revolution at Binance!

Binance is dedicated to promoting diversity and inclusion in the workplace, recognizing it as a key element of our success.

By applying for this position, you confirm that you have reviewed and accepted our Candidate Privacy Notice.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified

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Maintain a continual online presence to enhance brand awareness and engagement.

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Collaborate with influencers to extend brand visibility.

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Initiate interview opportunities.

Utilize graphic design tools such as Canva AI and Adobe to craft visually captivating content.

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In-depth knowledge of Crypto (Defi, Yield Farming, Staking, IDO/IEO).

Proficiency in social media posting across multiple platforms (Instagram, Twitter, Telegram, Facebook, Tik Tok, YouTube).

Familiarity with social media tools like Hubspot, Sprout Social, and Tubebuddy.

Experience in community management through various channels (Telegram, Discord, Support tickets).

Skilled in copywriting and social media marketing.

Demonstrated experience in social media strategy development.

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About the Role:

We are looking for a highly motivated Senior/Content Specialist to join our Global Brand Studio. You will play a key role in developing and maintaining the brand's voice and supporting various teams within the company. Your contributions will be instrumental in driving the growth of one of the world's fastest-growing brands.

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Ensure consistency in company assets by proofreading and editing according to the Style Guide.

Collaborate on content creation processes including ideation, research, and execution to develop compelling communications.

Refine brand guidelines for readability, consistency, and alignment with the company's tone of voice.

Utilize data to optimize copy for various branding, marketing, and advertising purposes.

Assist with various writing projects and tasks as needed across different mediums such as campaigns, blog posts, social media, and more.

Requirements:

Bachelor’s degree in English, Journalism, Communications, or related field.

2+ years of experience in creative or content writing roles, showcasing successful translation of brand messages into effective communications.

Portfolio demonstrating proficiency in producing impactful copy across a range of formats.

Strong command of the English language and attention to detail.

Experience in data analytics and knowledge of SEO and content marketing.

Familiarity with cryptocurrency and Web3 is a plus.

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In-depth understanding of crypto culture.

Ability to learn quickly and deliver results efficiently.

Self-motivated and collaborative mindset.

Dedicated to producing high-quality content and user experiences.

Creative and adaptable writing style with excellent problem-solving skills.

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A dynamic and proactive working environment that encourages innovation and growth.

Opportunities for skill development and personal/professional growth.

Supportive and collaborative work culture.

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Flexible work arrangements and career development alternatives.

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Competitive salary and attractive annual leave entitlement.

Work Flexibility Adoption with flexible work hours and remote or hybrid setups.

Internal mobility program for career advancement opportunities.

Work perks including a crypto.com visa card on joining.

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Opt for Effectiveness Through Selectivity

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Foster Transparent Disagreements

Encourage Independent Decision-Making

Forge Exceptional Teams

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Bachelor's degree or equivalent work experience

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Strong organizational skills and ability to collaborate with diverse teams and external contributors

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Experience with AI tools and digital marketing trends

Understanding of cryptocurrency and blockchain technologies

Copywriting skills tailored to different audiences

Knowledge of JSON, JavaScript, and relational databases

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Competitive salary and bonus package

Comprehensive health benefits for employees and dependents

Access to virtual coaching and counseling services

Opportunities to learn about the Crypto industry

Collaborative team environment with smart and driven colleagues

Employee Resource Groups

Take the next step and join us in our mission to shape a new economic landscape.

Galaxy is committed to diversity and provides equal employment opportunities to employees and job applicants. Equal employment opportunities are extended to all individuals without regard to age, race, religion, gender, gender identity, sexual orientation, marital status, national origin, disability, military or veteran status, genetic information, or any other characteristic protected by law. If you require assistance due to a disability to submit the application or participate in an interview, please contact careers@galaxy.com.