Customer Service Representative (French & English)

Status
Europe +1
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Binance, a renowned global blockchain ecosystem that powers the world's largest cryptocurrency exchange, is seeking individuals to join their dynamic team. With a user base of over 230 million in 100+ countries, Binance is committed to delivering top-notch customer support services. The ideal candidate will play a crucial role in ensuring customers receive timely assistance with utmost quality and accuracy.

The primary responsibilities include managing customer queries and complaints through live chat and ticketing systems. This involves providing comprehensive and valid information, adhering to communication procedures, and documenting customer interactions. The role demands fluency in both French and English, with a possibility of supporting other languages.

Responsibilities

  • Addressing a high volume of live chat interactions efficiently
  • Delivering accurate and comprehensive information to customers
  • Following communication guidelines and procedures
  • Collaborating with other departments for seamless customer interactions
  • Resolving complaints while offering suitable solutions within stipulated time frames
  • Ensuring exceptional customer engagement and satisfaction

Requirements

  • Minimum of 1 year experience in customer service, preferably in finance or e-commerce
  • College degree or higher education
  • Proficiency in French and advanced English
  • Previous exposure to cross-functional support is a plus
  • Strong integrity, proactiveness, and sense of responsibility
  • Ability to work under pressure and exceed expectations
  • Passion for customer service and willingness to work shifts
  • Positive attitude towards the crypto industry

Why Binance

  • Contribute to shaping the future with a leading blockchain ecosystem
  • Collaborate with a diverse and talented global team in a user-centric environment
  • Engage in unique and fast-paced projects with autonomy
  • Benefit from career growth opportunities and continuous learning
  • Competitive salary and company benefits
  • Enjoy a work-from-home arrangement

Binance upholds equal opportunities in employment, recognizing the value of diversity in the workforce. By applying, candidates acknowledge the Candidate Privacy Notice.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

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