Data Scientist - LLM (Customer Service)

Singapore +1
Full time
Hybrid
Compensation is not specified
Role
Customer service
Description

Binance is a prominent global blockchain ecosystem that operates the world's largest cryptocurrency exchange based on trading volume and user registrations. Our platform is relied upon by more than 250 million individuals across 100+ countries, known for our top-notch security, transparent user fund management, high-speed trading engine, extensive liquidity, and diverse range of digital asset offerings. Binance caters to various services including trading, finance, education, research, payments, institutional solutions, Web3 features, and more. Our mission is to utilize the potential of digital assets and blockchain technology to establish an accessible financial ecosystem that promotes financial freedom and enhances financial inclusivity globally.

We are in search of a talented professional to contribute to our team by driving innovation in customer service scheduling optimization through the application of cutting-edge AI solutions. This position involves conducting research and implementing advanced algorithms to improve scheduling systems, utilizing specialized business knowledge to maximize the effectiveness of AI products. The ideal candidate will focus on developing and optimizing Large Language Models (LLMs) to extract valuable insights, enhance decision-making processes, and refine prompt designs to provide more accurate outcomes. Additionally, this role will involve designing adaptable and resilient LLM/RAG frameworks tailored to optimize customer service scheduling, promoting innovation and ensuring a competitive advantage in the market.

Responsibilities:

  • Conduct research and implement relevant algorithms in the realm of customer service scheduling optimization.
  • Utilize strong comprehension of customer service scheduling systems and leverage business domain expertise to amplify the impact of AI products.
  • Develop and fine-tune Large Language Models (LLMs) to generate actionable insights and elevate business decision-making capabilities.
  • Collaborate as prompt engineers to enhance prompt design accuracy, enabling LLMs to deliver contextual and precise outputs.
  • Create scalable and sturdy LLM/RAG frameworks that can be customized for customer service scheduling, encouraging innovation and maintaining a competitive edge.

Qualifications:

  • Hold a Master's degree or higher in Computer Science, Data Science, Statistics, Mathematics, Computational Linguistics, or a related field.
  • Possess a minimum of 3 years of relevant industry experience in AI/ML with practical involvement in machine learning, particularly in large language models (LLMs), and generative artificial intelligence.
  • Proficient in programming languages like Python, Java, with practical experience in machine learning (ML), natural language processing (NLP) libraries, and deep learning frameworks including TensorFlow, PyTorch, Scikit-learn, SpaCy, and NLTK.
  • Demonstrate prior experience in the customer service sector, essential knowledge of customer service scheduling processes, and a preferred background in related projects.
Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified

More Full-time Jobs

Show more

Senior Blockchain Developer based Next.js+Rust

California City, USA +2
California City, USA +2
Full time
Remote
We're looking for an experienced Senior Blockchain Developer with strong expertise in Next.js and Rust to join our growing team.
Requirements:
5+ years of software development experience
Strong experience with Next.js and Rust
Experience building blockchain/Web3 applications
Solid understanding of smart contracts, blockchain protocols, or cryptography
Excellent problem-solving and communication skills
Location: United States (preferred)
Salary: $80,000–$100,000/year (depending on experience)
If you're passionate about building scalable blockchain applications, we'd love to hear from you.
📩 If you're interested, please apply through LaborX with your profile, resume, GitHub, and any relevant project links.
8,000-10,000
Monthly
See details

Smart Contract Engineer (Solidity / Rust)

Hong Kong
Hong Kong
Full time
Remote
Merklio is building a modular settlement layer for institutional staking. We are looking for a Smart Contract Engineer who will own the core vault contracts, liquid staking tokens, and reward distribution mechanisms.
Expectations:
Design and deploy upgradeable proxy contracts (UUPS)
Write high-assurance tests with invariant testing (Foundry)
Implement access control (Ownable2Step, roles)
Integrate with Chainlink Automation and CCIP
Write Natspec docs and deployment scripts
Participate in internal security reviews and bug bounties
Optimize storage layouts to reduce gas costs by >15%
Collaborate with the research team on novel staking mechanisms
Nice to have:
Experience with LayerZero or Hyperlane
Published audit reports or contest wins (Code4rena / Sherlock)
Knowledge of ZK-proofs (basic)
Chinese language proficiency
Payment in Crypto
8,500-12,000
Monthly
See details

Full Stack Engineer focusing on Blockchain Technologies

Full time
Remote
Worklo is building the future of professional services automation by combining our core PSA platform with a blockchain-powered salary distribution system. The platform automates compensation based on project data, time entries, role assignments, milestones, and secure on-chain payroll execution.
We are looking for a highly capable Full Stack / Blockchain Engineer who can own both SaaS product development and blockchain infrastructure. This is a high-ownership role where you will help shape Worklo PSA and our blockchain payroll architecture from the ground up.
Key Responsibilities
* Build full-stack product features using Next.js, TypeScript, Node.js/Express, Supabase, PostgreSQL, React, shadcn/ui, and Tailwind CSS
* Design secure APIs, database schemas, authentication flows, and Supabase RLS policies
* Develop Solidity smart contracts for salary calculation and automated payroll distribution
* Build blockchain integrations for wallet registry, MetaMask/WalletConnect, payroll execution, and event syncing
* Deploy and manage smart contracts on Polygon or other EVM-compatible networks
* Implement dashboards for payroll visibility, wallet management, and transaction history
* Write tests for smart contracts using Hardhat, Foundry, or similar tools
* Improve performance, security, observability, and overall system architecture
Requirements
* 5+ years of full-stack software development experience
* 5+ years of blockchain development experience with deployed smart contracts
* Strong skills in TypeScript, Node.js, React, Next.js, PostgreSQL, and REST APIs
* Strong Solidity knowledge, including access control, reentrancy protection, gas optimization, and upgradeability
* Experience with ethers.js, viem, ERC-20 tokens, stablecoins, and EVM-compatible networks
* Ability to work independently in a remote-first, async startup environment
Nice to Have
* Experience with Supabase, Next.js App Router, React Server Components, Foundry, Hardhat, OpenZeppelin, The Graph, DeFi systems, multi-sig wallets, or multi-tenant SaaS platforms
Payment in Crypto
7,000
Monthly
See details

Director of BD & Strategic Partnerships

Singapore +2
Singapore +2
Full time
Hybrid
We are looking for a commercially driven and strategically minded leader to take ownership of Klein Labs’ global business growth and external partnerships. This role will cover several core business lines, including market-making services, OTC, treasury solutions, ventures, and fundraising coordination.
You will work closely with the founding team to develop and execute global BD and fundraising strategies, expand and maintain relationships with projects, exchanges, funds, family offices, high-net-worth individuals, and other key ecosystem participants, and continuously drive business partnerships, capital introduction, and long-term strategic value creation. This role is ideal for someone with strong execution, mature business judgment, and a solid understanding of capital markets, who can thrive in a fast-paced, high-autonomy, crypto-native environment.
Responsibilities
Develop and execute business development, strategic partnership, and fundraising plans across Klein Labs’ business lines, driving revenue growth, partnership conversion, and capital introduction.
Build and maintain long-term relationships with exchanges, projects, DAOs, market makers, funds, family offices, HNWIs, and other key ecosystem participants.
Design and implement partnership models across market-making, OTC, treasury, ventures, and fund-related business lines to improve conversion efficiency and long-term value creation.
Support institutional fundraising and LP relationship management, including investor outreach, investor communication, due diligence coordination, subscription processes, and capital onboarding.
Clearly communicate Klein Labs’ business model, fund strategy, return profile, risk framework, and differentiated strengths to external partners and investors, building trust and improving conversion.
Manage and continuously optimize external materials, including company introductions, business decks, fundraising decks, one-pagers, FAQs, DDQs, and investor update materials, ensuring professionalism and consistency in external messaging.
Represent Klein Labs in key business negotiations, industry events, important external meetings, and strategic partnership discussions.
Work cross-functionally with management, research, trading, legal, and operations teams to drive partnership execution, fundraising progress, and long-term relationship management.
Support the expansion and management of the global BD team as the business grows, including KPI setting and performance culture development.
Requirements
3+ years of experience in business development, strategic partnerships, institutional fundraising, investor relations, sales, or related functions, with prior crypto industry experience preferred.
A clear and verifiable track record in driving business growth, partnership conversion, or fundraising outcomes, with the ability to independently move initiatives forward.
Strong understanding of the Web3 ecosystem, crypto market structure, token economics, and strategic partnership dynamics.
Familiarity with how to engage and build trust with projects, exchanges, funds, family offices, HNWIs, institutional investors, and crypto-native LPs.
Strong communication, relationship-building, material preparation, and process management skills, with the ability to coordinate across multiple stakeholders in complex situations.
Highly execution-oriented, results-driven, and capable of building systems and processes in a fast-paced, high-ownership environment.
Professional working proficiency in English.
Candidates based in Singapore or Dubai are strongly preferred.
Existing relationships with institutions, family offices, HNWIs, crypto-native LPs, exchanges, or project teams are a strong plus. Experience in liquidity management, trading services, funds, asset management, primary markets, or related market structure is also preferred.
What We Offer
A key role with direct exposure to Klein Labs’ core business growth, strategic partnerships, and capital network development.
Close collaboration with the founding team and senior leadership, with direct involvement in shaping business direction, fundraising strategy, and external positioning.
Competitive compensation, performance-based incentives, and long-term upside.
Direct access to high-quality deal flow, institutional relationships, and primary market opportunities.
Deep involvement across CEX, DEX, and both on-chain and off-chain collaboration ecosystems.
A highly flexible, low-hierarchy, and deeply crypto-native working environment.
Payment in Crypto
2,000-4,000
Monthly
See details

Senior Blockchain Engineer for RWAHub

Florida City, USA
Florida City, USA
Full time
Remote
The Role
We are hiring a Senior Blockchain Developer to design and build smart contract systems across multiple client and internal projects.
You will work on a variety of blockchain applications - from DeFi protocols to tokenized systems and Web3 platforms - ensuring high standards in security, scalability, and architecture.
This is a senior-level, hands-on role with exposure to multiple products and industries.
What You’ll Do
Design, develop, and deploy smart contracts using Solidity
Implement token standards (ERC-20, ERC-721, ERC-1155) and custom logic
Build and maintain contract architectures across multiple projects
Ensure security, audit readiness, and upgradeability
Optimize gas usage and performance
Collaborate with backend and frontend teams for integrations
Participate in code reviews and technical decision-making
Contribute to documentation and internal best practices
What We’re Looking For
4+ years of experience in blockchain / smart contract development
Strong expertise in Solidity and EVM-based ecosystems
Experience with Ethereum and L2s (Polygon, Arbitrum, Optimism)
Solid understanding of smart contract security and vulnerabilities
Experience with Hardhat, Foundry, or similar frameworks
Strong software engineering fundamentals (testing, Git, CI/CD)
Ability to work across multiple projects and adapt quickly
Nice to Have
Experience with DeFi protocols, staking, or token economies
Experience working with auditors or security reviews
Familiarity with upgradeable contracts (proxy patterns)
Backend experience (Node.js / TypeScript)
Experience in client-facing or consulting environments
Tech Stack
Solidity · Ethereum · Polygon · Arbitrum
Hardhat / Foundry · Node.js · TypeScript
React · ethers.js · IPFS
Why Join
Work across a diverse portfolio of blockchain projects
Exposure to both client work and internal ventures
Opportunity to influence architecture and technical direction
Collaborative, globally distributed team
Fast-paced environment with continuous learning
What Success Looks Like
Secure, production-ready smart contracts delivered across projects
Successful audits with minimal critical issues
Scalable and reusable contract architectures
Strong collaboration with cross-functional teams
Consistent delivery across multiple initiatives
How to Apply
Please submit:
Resume or LinkedIn
GitHub profile (required)
Examples of smart contracts or blockchain project
Apply Directly:
https://rwahubassets.com/
Applications & Inquiries:
support@rwahubassets.com
Equal Opportunity
We value diversity and are committed to building an inclusive environment.
Payment in Crypto
11,667-18,333
Monthly
See details