Director, Customer Success & Solution Specialists
San Francisco, USA
Full time
Office
Compensation is not specified
Role
CTO
Description
**Company **
Established in 2018 by a team of CPAs, tax attorneys, and software developers, TaxBit is revolutionizing compliant adoption of digital assets on a global scale. TaxBit's Software-as-a-Service (SaaS) platform simplifies and automates tax reporting and accounting processes for digital assets.
Given the trust of prominent industry players such as leading crypto, tech, and traditional enterprises, Big 4 accounting firms, and government entities, TaxBit addresses compliance obstacles efficiently within a dynamic regulatory environment. TaxBit has the support of top Silicon Valley VCs and operates teams in various U.S. locations.
Role Overview
In the position of Director for Customer Success and Solution Specialists at TaxBit, you will oversee and expand teams that function as primary points of contact for the organization's portfolio of enterprise clients. Your core responsibilities will center around ensuring key customer outcomes including retention, satisfaction, revenue growth, adoption, and overall relationship management.
Your role will involve supporting your teams in enhancing value realization, exploring new use cases for extension, and educating customers on industry best practices. You will lead pre-sales technical product experts focusing on tax and accounting matters and collaborate with go-to-market teams to communicate TaxBit's competitive advantages to clients.
Your collaboration with internal stakeholders like Subject Matter Experts, Implementation teams, and Sales teams will be crucial in ensuring a seamless end-to-end customer experience. As a strong advocate for your teams and customers, you will manage product feature requests and facilitate feedback loops with the Product and Engineering teams. Your teams will be responsible for maintaining competitive intelligence on TaxBit products, fostering market insights, and sharing best practices and product knowledge with the sales team.
Key Duties
- Develop expertise as a technical thought leader to guide the strategy and action plan for TaxBit's Customer Experience segment in coordination with cross-functional partners.
- Become a product authority on our Enterprise offerings, contributing to competitive intelligence and creating training resources for diverse teams.
- Sustain existing client revenue through collaboration with Account Executives to augment account revenue.
- Secure and nurture strong client relationships across TaxBit's major accounts.
- Drive favorable customer business outcomes like CSAT/NPS scores, renewals, cross-sell, and up-sell opportunities.
- Establish effective governance structures for your teams, promoting activities such as Steering Committees, Business Reviews, and executive connections.
- Set goals and metrics for your team to foster business growth through cross-selling and upselling initiatives.
- Serve as the executive advocate for customer success.
- Establish and manage feedback mechanisms for your team to engage with the Product and Engineering units at TaxBit.
- Develop processes for your teams to evaluate performance and ensure that Customer Success and Solution Specialist teams can address business requirements effectively.
- Collaborate closely with other members of the Senior Leadership Team to deliver a seamless customer journey; this will involve partnering with Sales to facilitate knowledge transfer and post-sale relations, and coordinating with other post-sales teams to ensure flawless service delivery.
- Support teams in managing escalations or customer issues effectively, both pre- and post-sales.
Requirements
- Over 5 years of team management experience in account management, customer success, solutions architecture, or sales engineering.
- Proficiency in working with Enterprise SaaS platforms.
- Previous exposure to Technical Sales within a SaaS enterprise.
- Background and expertise in financial services, crypto, and/or tax and accounting realms is preferred.
Featured in the News
Forbes America's Best Startup Employers
Deloitte Top 10 Fast 500 Award
Forbes FinTech 50
Product Announcements
TaxBit Announces AI-Enabled Rules Engine for Crypto Accounting
TaxBit Launches DAC7 Compliance Solution for Digital Marketplaces
TaxBit Introduces The First Enterprise-Grade Legal Entity Support Solution for Digital Assets
TaxBit Launches Innovative CESOP Reporting Solution for Digital Assets
Thought-Leadership Pieces
Fortune - Future of Finance
NASDAQ - How Regulation and Technology Are Bridging the Gap Between Tradfi and Crypto
Future of Finance Roundtable Event (Video)
Coindesk - The Tax Implications of Sam Bankman-Fried’s Conviction
Fox Business - AI tools streamlining accounting workflows and opening capacity for innovation
Bloomberg Tax - Is Anyone Paying State Taxes on Bitcoin and NFTs? (Podcast)
Alliance/ Partner Announcements
IRS Taps TaxBit to Audit Bulk Crypto Transactions
EY to Collaborate With TaxBit on Digital Asset Tax Reporting
TaxBit and KPMG LLP Announce Alliance to Assist Digital Asset Companies Amid Market and Regulatory Uncertainty
Deloitte and TaxBit Form Alliance to Meet Exponential Market Demand for Digital Asset
Skills Required
Taxbit
Website
taxbit.comCompany size
Not specified
Location
United States
Description
TaxBit will propel mass adoption of true next-generation finance through technology platforms that build trust by delivering security, transparency, and regulatory compliance.
Ragul Arvind
Marketing outreach manager
Part time
Remote
Work will be limited like reaching out to handpicked projects regarding a potential collab and having their memecoin's character in our game and a mutual post on both our twitters, so its not gonna be a tedious job like working many hours a day. Would suit anyone looking for a part time job with a good memecoin culture knowledge, a good communication skill
Payment in Crypto
Everyvote
Backend Developer
New York, USA
New York, USA
Full time
Remote
About Us:
GP Vote is an innovative startup dedicated to transforming the democratic process through a cutting-edge voting platform integrated with blockchain technology. Our mission is to empower individuals to voice their opinions and shape collective decisions in a secure and transparent environment. We believe that every voice matters, and our platform fosters inclusivity by allowing users to propose titles and suggestions.
We are seeking a talented Frontend Developer with a strong background in React and TypeScript. The ideal candidate will have experience in Web3 and blockchain technologies, enabling them to contribute to our mission of delivering high-quality digital products.
Key Responsibilities:
Lead the migration of our backend systems from Express.js to ASP.NET.
Design, develop, and maintain scalable and secure backend services.
Collaborate with front-end developers to integrate user-facing elements using server-side logic.
Implement data storage solutions and ensure data integrity.
Develop and maintain APIs for mobile and web applications.
Optimize applications for maximum speed and scalability.
Monitor and troubleshoot issues in the production environment.
Stay updated with emerging technologies and trends in backend development, Web3, and Blockchain.
Required Qualifications:
Proven experience as a Backend Developer or similar role.
Strong proficiency in ASP.NET and C#.
Deep knowledge of backend development principles and best practices.
Proficient in database management (SQL, NoSQL).
Understanding of RESTful APIs and microservices architecture.
Experience with version control systems (e.g., Git).
Preferred Qualifications:
Experience with Web3 technologies (e.g., Ethereum, smart contracts).
Familiarity with Blockchain concepts and decentralized applications (dApps).
Knowledge of containerization technologies (Docker, Kubernetes).
Familiarity with CI/CD pipelines and DevOps practices.
Understanding of security best practices in backend development.
Benefits:
Competitive salary and performance-based bonuses.
Flexible working hours and remote work options.
Generous vacation policy and paid time off.
Health, dental, and vision insurance.
Professional development opportunities and access to online courses.
Collaborative and inclusive company culture.
Opportunities to work on cutting-edge technology in the Web3 and Blockchain space.
Team-building activities and company retreats.
How to Apply:
If you are excited about the opportunity to work with a forward-thinking company and have the skills we’re looking for, please send your resume and a cover letter to larry@everyvote.xyz.
Join us in shaping the future of voting technology!
GP Vote is an innovative startup dedicated to transforming the democratic process through a cutting-edge voting platform integrated with blockchain technology. Our mission is to empower individuals to voice their opinions and shape collective decisions in a secure and transparent environment. We believe that every voice matters, and our platform fosters inclusivity by allowing users to propose titles and suggestions.
We are seeking a talented Frontend Developer with a strong background in React and TypeScript. The ideal candidate will have experience in Web3 and blockchain technologies, enabling them to contribute to our mission of delivering high-quality digital products.
Key Responsibilities:
Lead the migration of our backend systems from Express.js to ASP.NET.
Design, develop, and maintain scalable and secure backend services.
Collaborate with front-end developers to integrate user-facing elements using server-side logic.
Implement data storage solutions and ensure data integrity.
Develop and maintain APIs for mobile and web applications.
Optimize applications for maximum speed and scalability.
Monitor and troubleshoot issues in the production environment.
Stay updated with emerging technologies and trends in backend development, Web3, and Blockchain.
Required Qualifications:
Proven experience as a Backend Developer or similar role.
Strong proficiency in ASP.NET and C#.
Deep knowledge of backend development principles and best practices.
Proficient in database management (SQL, NoSQL).
Understanding of RESTful APIs and microservices architecture.
Experience with version control systems (e.g., Git).
Preferred Qualifications:
Experience with Web3 technologies (e.g., Ethereum, smart contracts).
Familiarity with Blockchain concepts and decentralized applications (dApps).
Knowledge of containerization technologies (Docker, Kubernetes).
Familiarity with CI/CD pipelines and DevOps practices.
Understanding of security best practices in backend development.
Benefits:
Competitive salary and performance-based bonuses.
Flexible working hours and remote work options.
Generous vacation policy and paid time off.
Health, dental, and vision insurance.
Professional development opportunities and access to online courses.
Collaborative and inclusive company culture.
Opportunities to work on cutting-edge technology in the Web3 and Blockchain space.
Team-building activities and company retreats.
How to Apply:
If you are excited about the opportunity to work with a forward-thinking company and have the skills we’re looking for, please send your resume and a cover letter to larry@everyvote.xyz.
Join us in shaping the future of voting technology!
Payment in Crypto
Wallet
Operations Director
Nicosia, Cyprus
Nicosia, Cyprus
Full time
Remote
Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
We are seeking to hire an individual with a proven track record to lead, drive, and coordinate the efforts of the Wallet operating team. This role will also serve as the reporting and execution bridge—the “glue”—between all key stakeholders and teams that drive our business, including operations, finance, legal, compliance, customer support, and marketing.
Responsibilities:
Maintain and direct the daily operations of the company, coordinating with HR, legal, compliance, marketing, finance, and other departments, as well as intra-group or external outsourcing. Find a balance between business/product goals and legal/compliance/risk requirements.
Collaborate with the COO, CEO, and other executives to contribute to the development of the company’s overall strategy, ensuring the execution of business strategies and plans.
Engage with banks and other financial and crypto institutions, representing the company on various topics before banking partners and regulators. Foster collaboration and establish partnerships with financial and crypto institutions.
Participate in the creation of procurement policies, negotiate contracts with vendors and suppliers, and reduce unnecessary expenditures or underutilized resources.
Assess risks associated with the company’s business activities, participate in the development of a company-wide risk management strategy alongside other teams, and ensure compliance with regulations and industry standards.
Share knowledge and, where appropriate, mentor team members. Support the company in recruitment, retention, team development, performance management, and advising on promotions.
Organize and lead the opening of new company offices or business units across various jurisdictions, handling the full setup process from A to Z.
Requirements:
Solid understanding of cryptocurrency and experience working in a crypto business (VASP/regulated environment).
Experience in payments, electronic money, or financial services/crypto business operations. Risk and compliance experience in the financial/crypto industry is highly valued.
Proven track record as a head of operations or operations manager.
Demonstrated ability to “get the job done.”
Exceptional organizational and teamwork skills, critical thinking, and multitasking abilities. Capable of managing multiple projects and deadlines in a fast-paced, high-output professional environment.
Ability to work effectively with limited resources. Strong skills in coordinating and uniting teams, while also working independently without a large supporting team.
Why it is a fantastic opportunity
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.
Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.
At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.
We are seeking to hire an individual with a proven track record to lead, drive, and coordinate the efforts of the Wallet operating team. This role will also serve as the reporting and execution bridge—the “glue”—between all key stakeholders and teams that drive our business, including operations, finance, legal, compliance, customer support, and marketing.
Responsibilities:
Maintain and direct the daily operations of the company, coordinating with HR, legal, compliance, marketing, finance, and other departments, as well as intra-group or external outsourcing. Find a balance between business/product goals and legal/compliance/risk requirements.
Collaborate with the COO, CEO, and other executives to contribute to the development of the company’s overall strategy, ensuring the execution of business strategies and plans.
Engage with banks and other financial and crypto institutions, representing the company on various topics before banking partners and regulators. Foster collaboration and establish partnerships with financial and crypto institutions.
Participate in the creation of procurement policies, negotiate contracts with vendors and suppliers, and reduce unnecessary expenditures or underutilized resources.
Assess risks associated with the company’s business activities, participate in the development of a company-wide risk management strategy alongside other teams, and ensure compliance with regulations and industry standards.
Share knowledge and, where appropriate, mentor team members. Support the company in recruitment, retention, team development, performance management, and advising on promotions.
Organize and lead the opening of new company offices or business units across various jurisdictions, handling the full setup process from A to Z.
Requirements:
Solid understanding of cryptocurrency and experience working in a crypto business (VASP/regulated environment).
Experience in payments, electronic money, or financial services/crypto business operations. Risk and compliance experience in the financial/crypto industry is highly valued.
Proven track record as a head of operations or operations manager.
Demonstrated ability to “get the job done.”
Exceptional organizational and teamwork skills, critical thinking, and multitasking abilities. Capable of managing multiple projects and deadlines in a fast-paced, high-output professional environment.
Ability to work effectively with limited resources. Strong skills in coordinating and uniting teams, while also working independently without a large supporting team.
Why it is a fantastic opportunity
Our business is growing at an exponential scale.
Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
Be based remotely.
Participation in the performance review and bonus programme.
Compensation for medical expenses.
Provision of necessary equipment.
Annual vacation of 20 working days plus 10 paid days off.
14 days of paid sick leave to support your health and recovery when needed.
Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.
Tevaera
Blockchain Trader
Atlanta, USA
Atlanta, USA
Full time
Remote
We are seeking a skilled and knowledgeable Blockchain Trader to join our team. As a Blockchain Trader, you will be responsible for understanding and analyzing the blockchain and crypto markets, executing trades, and managing digital assets.
Responsibilities:
- Stay informed about trends and developments in the blockchain and crypto markets
- Analyze market data and make informed trading decisions
- Execute trades efficiently and accurately
- Manage digital asset portfolios effectively
- Monitor market fluctuations and adjust trading strategies as needed
- Collaborate with team members to optimize trading processes
Requirements:
- Proficiency in blockchain technology and cryptocurrencies
- Previous experience in trading digital assets
- Strong analytical and decision-making skills
- Excellent communication and teamwork abilities
- Ability to work well under pressure and in a fast-paced environment
- Knowledge of risk management and trading strategies
If you are passionate about blockchain and crypto trading and possess the necessary skills and experience, we would love to hear from you. Join our team and be part of the exciting world of blockchain trading!
Responsibilities:
- Stay informed about trends and developments in the blockchain and crypto markets
- Analyze market data and make informed trading decisions
- Execute trades efficiently and accurately
- Manage digital asset portfolios effectively
- Monitor market fluctuations and adjust trading strategies as needed
- Collaborate with team members to optimize trading processes
Requirements:
- Proficiency in blockchain technology and cryptocurrencies
- Previous experience in trading digital assets
- Strong analytical and decision-making skills
- Excellent communication and teamwork abilities
- Ability to work well under pressure and in a fast-paced environment
- Knowledge of risk management and trading strategies
If you are passionate about blockchain and crypto trading and possess the necessary skills and experience, we would love to hear from you. Join our team and be part of the exciting world of blockchain trading!
Payment in Crypto
Tevaera
Front End Engineer
Atlanta, USA
Atlanta, USA
Full time
Remote
We are seeking a talented Front End Engineer who specializes in Blockchain & Crypto technology, as well as possesses expertise in Web, Mobile & Software Development. As a Front End Engineer, you will be working on designing and implementing user interfaces for our innovative projects in the Blockchain and Crypto space. You will collaborate with cross-functional teams to deliver cutting-edge solutions that enhance user experience and functionality.
Responsibilities:
- Develop user-friendly interfaces for web and mobile applications using the latest technologies and industry best practices.
- Collaborate with back-end developers to integrate front end components with server-side logic.
- Optimize applications for maximum speed and scalability.
- Ensure the technical feasibility of UI/UX designs.
- Stay updated on emerging trends and technologies in front end development.
Requirements:
- Proven experience as a Front End Engineer or similar role.
- Strong proficiency in Blockchain & Crypto technology.
- Extensive knowledge of Web, Mobile & Software Development.
- Proficiency with front end languages such as HTML, CSS, JavaScript.
- Experience with frameworks such as React, Angular, Vue.js.
- Familiarity with RESTful APIs.
- Excellent problem-solving skills and attention to detail.
- Strong communication and teamwork skills.
If you are passionate about front end development and have a keen interest in Blockchain & Crypto technology, we invite you to join our dynamic team and contribute to driving innovation in the industry.
Responsibilities:
- Develop user-friendly interfaces for web and mobile applications using the latest technologies and industry best practices.
- Collaborate with back-end developers to integrate front end components with server-side logic.
- Optimize applications for maximum speed and scalability.
- Ensure the technical feasibility of UI/UX designs.
- Stay updated on emerging trends and technologies in front end development.
Requirements:
- Proven experience as a Front End Engineer or similar role.
- Strong proficiency in Blockchain & Crypto technology.
- Extensive knowledge of Web, Mobile & Software Development.
- Proficiency with front end languages such as HTML, CSS, JavaScript.
- Experience with frameworks such as React, Angular, Vue.js.
- Familiarity with RESTful APIs.
- Excellent problem-solving skills and attention to detail.
- Strong communication and teamwork skills.
If you are passionate about front end development and have a keen interest in Blockchain & Crypto technology, we invite you to join our dynamic team and contribute to driving innovation in the industry.
Payment in Crypto