Fiat Operations Manager

Who We Are

At OKX, we believe in leveraging technology to shape the future. Established in 2017, we are driving innovation in global systems with our state-of-the-art digital asset exchange, Web3 platform, and blockchain ecosystems. Through our diverse range of advanced products, solutions, and trading tools, we are transforming the financial landscape. Trusted by a user base exceeding 50 million spanning over 180 countries, OKX enables individuals worldwide to engage with the evolving Web3 world. Our vision revolves around facilitating financial accessibility through blockchain and decentralized finance solutions.

Our culture is deeply innovative, focused on creating cutting-edge products, and fostering social responsibility through employee engagement in various public welfare initiatives. With over 3,000 employees globally, we emphasize diversity and inclusion as drivers of long-term industry value creation. Join us in shaping the future now!

What You’ll Be Doing 

• Oversee and manage customers' fiat currency deposits and withdrawals on the exchange platform, ensuring seamless transfers in and out of the exchange.
• Conduct daily reconciliation of fiat balances between the exchange system and bank accounts.
• Address and resolve customer inquiries related to payment processing.
• Analyze and address exceptional items concerning settlements, collaborating with interdepartmental teams and banking partners for swift resolution.
• Contribute to future development initiatives by testing new product offerings.
• Generate performance reports featuring metrics for evaluating performance and suggesting improvements.
• Assist the accounting team with reconciling and other payment-related tasks.
• Review settlement operations, identifying areas for enhancements and automation.
• Support cross-functional teams with ad-hoc requests as needed.

What We Look For In You

• Possession of a Bachelor's degree in Finance, Accounting, or a related field.
• Minimum of 3 years of experience in financial operations, preferably in industries such as crypto exchange, banking, or fintech.
• Proficiency in cryptocurrency markets, blockchain technology, and UAE-related regulations.
• Strong expertise in financial reconciliation and accounting principles.
• Exceptional attention to detail and ability to handle extensive data sets.
• Excellent problem-solving skills and capacity to perform under pressure.
• Proficient in Microsoft Excel and other relevant computer skills.

Nice to Haves

• Fluency in English and Arabic, both written and spoken.
• Familiarity with AML/KYC regulations and compliance procedures is advantageous.
• Ability to operate effectively both independently and collaboratively in a fast-paced environment.

Perks & Benefits

• Competitive total compensation package.
• Learning and Development programs coupled with Education subsidies for personal growth and development.
• Team-building activities and diverse company events.
• Wellness and meal allowances.
• Comprehensive healthcare schemes for employees and their dependants.
• Further perks and benefits to be detailed during the recruitment process.