Global Payroll Manager

At our company, we specialize in cutting-edge global compensation and employment solutions, offering innovative features such as real-time tax calculations, a unified global API for employment needs, and the seamless processing of non-monetary compensation like stock or token grants.

We have become a vital ally for cryptocurrency firms and their legal advisors for token generation events (TGE) and launches. Our latest key offering, Token Grant Administration (TGA), is a system that manages token cap tables for founders, employees, and investors – quickly gaining billions in on-platform value since its launch.

We secured $20 million in funding from a consortium led by Blockchain Capital, in addition to backing from Protocol Labs, GMJP, OrangeDAO, Orrick, Reverie, Quantstamp, Next Web Capital, as well as notable angel investors such as the founders of Protocol Labs and Alchemy.

As the company grows rapidly, we are seeking a Global Payroll Manager to enhance customer relationships and efficiently manage payroll operations on a large scale. The main focus of this role is to ensure customer satisfaction and address any issues related to payroll, employment, token grants, and compliance on a global scale.

Our teams of Customer Success and Payroll experts are proficient in handling payroll and token grant matters, requiring proficiency in payroll management either in-house or with a payroll provider/EOR. This position involves blending foundational payroll knowledge with customer relationship management. The ideal candidate will guarantee payroll accuracy, compliance, and exceptional customer service.

Responsibilities

• First point of contact for clients, addressing payroll-related inquiries and resolving routine issues.
• Guide clients through the onboarding process to ensure a seamless transition to our payroll services.
• Assist in resolving payroll discrepancies or errors, collaborating with internal teams and local partners for quick resolutions.
• Escalate complex payroll or compliance issues to senior team members for prompt resolution and client communication.
• Collaborate with various teams to uphold seamless customer experiences, address inquiries effectively, and meet customer needs.
• Conduct regular customer check-ins to gauge satisfaction levels, identify areas for improvement, and offer best practice advice.
• Aid in payroll processing, ensuring accurate wage calculations, deductions, and compliance with local regulations.
• Work with stakeholders to guarantee correct payroll execution and adherence to country-specific laws, managing payroll submissions including salary adjustments, bonuses, and deductions.

Minimum Qualifications

• Bachelor's degree in a related field or equivalent practical experience.
• 3+ years of experience in a payroll role, either in-house or with an external provider.
• Proficiency in managing internal and external stakeholders, problem-solving, and maintaining relationships.
• Strong written and verbal communication skills for effective customer engagement.
• Customer-centric focus and a genuine desire to help clients succeed.
• Strong problem-solving skills with a focus on delivering solutions.
• Analytical mindset to utilize data for informed decisions and recommendations.
• Self-motivated, proactive, independent worker who thrives in a dynamic environment.

Benefits and Compensation

• Remote-first work culture.
• Flexible working hours.
• Competitive salary and equity.
• Apple laptop provided.

We are an equal opportunity employer that values diversity in our team. We do not discriminate based on various factors and actively encourage candidates from all backgrounds to apply.