Institutional Sales Manager, UAE
The institutional sales team is offering an exciting opportunity to grow and manage your high-net-worth clientele within the fast-paced crypto and blockchain industry. You will play a key role in onboarding clients onto their first crypto instruments and introducing innovative crypto products to the market. As part of the operations team, you will collaborate closely with various stakeholders, including sales traders, account managers, and sales managers, contributing to the scaling of our expanding infrastructure.
What will make your role exciting:
Building and nurturing your institutional/high-net-worth clientele in the dynamic crypto & blockchain sector.
Taking ownership in identifying and engaging institutional leads, leading to successful client onboarding and customized crypto product offerings.
Crafting tailored products for clients by leveraging your creativity and expertise in traditional financial services adapted for the crypto landscape.
Responsibilities:
Identify and engage with institutional client leads.
Understand client requirements and promote relevant crypto products such as market maker/taker programs, OTC, custody, and staking.
Represent the company at conferences and industry events to raise awareness about institutional products and services.
Expand institutional reach through community engagement and collaboration.
Research market and competitor trends in the crypto institutional space.
Facilitate client agreements and propose new institutional offerings.
Maintain relationships with institutional clients, gather feedback, and suggest product enhancements.
Key Performance Indicators (KPIs) we track:
Number of new clients onboarded.
Volume of client transactions.
Revenue and profit generated.
Requirements:
3+ years of experience in Institutional Outbound Sales.
1+ years of experience in digital assets/cryptocurrency/web3 in outbound sales - Exchange/Custodian/Prime Broker.
Familiarity with institutional products like market maker/taker programs, OTC, custody, and staking.
Established network/client base in the cryptocurrency sector, including hedge funds, banks, asset managers, OTC desks, etc.
Proven track record in building and monetizing client relationships, drafting agreements, and driving business outcomes.
Excellent communication skills in written and spoken English.
Proficiency in English.
Life at the company:
Empowering employees to explore new ideas and opportunities in a supportive team environment.
Fostering a proactive and transformational work culture that encourages innovative solutions.
Providing growth opportunities through skill development and career advancement programs.
Cultivating a collaborative team culture focused on achieving common goals.
Benefits:
Competitive salary.
Medical insurance coverage for employees and dependents.
Generous annual leave entitlements, including birthday and work anniversary.
Flexible work arrangements and career progression options.
Company perks such as a visa card upon joining.
About the Company:
Founded in 2016, the company serves over 80 million customers and is a rapidly growing global cryptocurrency platform.
Committed to advancing cryptocurrency adoption by empowering individuals and businesses through innovation.
An equal opportunities employer that values diversity and inclusion.
Personal data collected during recruitment activities will be used for hiring purposes only. Please note that only shortlisted candidates will be contacted.
Listing Business Development
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Listing Business Development to drive growth by leading end-to-end sales initiatives and strategic collaborations in the blockchain and crypto sector, while coordinating cross-functional teams and staying ahead of market trends through continuous research and industry engagement.
About the Role:
- Identify new business opportunities, expand and execute strategic partnerships
- Look for new listing sales opportunities in Blockchain and crypto space
- Manage the listing sales pipeline, from researching, sourcing, contacting, negotiating, converting and following up with clients
- Liase and coordinate with marketing, product, customer support and operations teams to ensure smooth delivery of products
- Assess and monitor key indicators of cryptocurrency projects and evaluating the effectiveness of partnership and campaign initiatives
- Monitor market trends and conducting R&D in the cryptocurrency market
- Participate in overseas exhibitions and events as required and network with potential business partners
Requirements:
- Business level English
- Minimum 1 year of BD/sales experience in crypto/blockchain space
- Familiar with cryptocurrency or blockchain technology
- Capabilities of develop global customer relationships independently
- Good relationship with team and cross functional communication skill
- Fast learner, hard worker and team player
Ideal Candidate:
- Have a good sense of cooperation and working with a team
-Able to act independently and proactively
- Experience in customer negotiation
- Business level Japanese
Chief Technology Officer (Japanese Speaking)
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Japanese speaking Chief Technology Officer to lead our engineering team.As frequent communication with Japan and Vietnam entities is required, this role will require Japanese language proficiency and will be fully remote at the moment.
– Formulate strategy and establish the technical vision for the business
– Preparation of specifications and design documents for product development
– Project management of the development process, including quality control
– Define and refine engineering workflows, tech architecture and infrastructure
– Build, develop, lead a world class engineering team
Requirements:
– Experience as a CTO or in a similar technology leadership role in cryptocurrency exchanges or brokerage firms.
– Strong leadership capabilities – with proven success of building, developing and leading an engineering team
– Experience in development using Python, PHP and NodeJS
– Project management experience
– Business level English
– Business level Japanese language skills (JLPT N2 and above) to communicate with Japan and Vietnam entity without need for translator
Ideal Candidate:
– Has project management experience
– Has experience as CTO or similar role in a startup
– Knowledge and interest in cryptocurrency
Project Frameworks and Languages:
– Backend: nestJS(Node JS), Laravel (PHP),Python
– Database: Redis, My SQL
– Frontend: Vue JS
– Mobile: React Native, Android Native, Swift
– DevOps: Git, CI/CD, Docker, Jenkins, GitLabCD
– Cloud: AWS
Korean Growth Lead
KOL Business Development
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time KOL Business Development to join our team.
About the Role
We are seeking a dynamic and results-driven KOL Business Development to drive user growth and enhance brand visibility for our exchange. In this role, you will be responsible for identifying, engaging, and nurturing relationships with local KOLs, influencers, communities, projects, and strategic partners to promote our platform.
- Identify and build relationships with local KOLs/influencers/, communities, projects, and other potential partners to promote the exchange in order to achieve user growth.
- As a representative of the exchange, to build and maintain a good relationship with KOLs and marketing channels to achieve long-term partnership
- Be responsible for the execution and performance of KOL marketing strategy, track and analyze results, and make adjustments to ensure optimal performance and maximum ROI.
- Stay updated with local industry developments trends, conduct market research and create strategies when required
- Attend events as a representative of the exchange when required, expand network and bring in more leads for the exchange
Requirements:
- Experience as KOL BD in similar companies/markets
- Understanding of cryptocurrency
- Fluent in English
Preferred Qualification:
- Japanese speaking proficiency
Customer Service Executive
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Part- Time Customer Service Executive to join our team.
About the Role
The role involves managing customer inquiries, handling KYC processes, responding to emails, and monitoring messages across platforms like Telegram and WhatsApp. The ideal candidate will have strong Japanese language skills and a customer service background. This role will be fully remote.
- Handle customer inquiries via email and chat support.
- Support customer service operations, including but not limited to user research, handling enquiries, process withdrawal applications, KYC, bug reporting, Q&A updates.
- Understand policies and procedures of global customer support, adhere to policies set, ensuring high quality support is provided to users in accordance with global standard.
- Create and post customer announcements.
- Monitor and respond to messages on Telegram and WhatsApp.
- Provide support related to Forex and Crypto (knowledge is a plus).
- During business hours, in addition to responding to customer inquiries, you will be asked to perform tasks such as operating systems to create support-related systems or help center articles as needed, checking payment status, and editing or revising FAQ page
- Maintain a high level of professionalism in customer interactions.
- Adapt to potential future responsibilities, including chatbot and phone support.
- Work together and support other departments to report and solve any customer queries.
Requirements:
- Minimum 2 years of experience in customer service.
- Japanese language proficiency (mandatory).
- Ability to work 3 weekdays + 2 weekends (at least 1 weekend day required).
- Strong communication and interpersonal skills.
- Available to start immediately.
- Strong written and verbal communication skills.
- Must have a PC available for work (smartphones and iPads are not acceptable).
- Must have an internet environment with no data usage restrictions.
Preferred Qualification:
- Knowledge of Forex and Crypto.