Investigations Specialist
Manama, Bahrain +3
Full time
Remote
Compensation is not specified
Role
Security Engineer
Description
Responsibilities
- Support the Security/Internal Investigations team by addressing customer inquiries and complaints related to on-chain investigations involving illicit activities.
- Analyze customer account data, on-chain and off-chain transactions, account characteristics, and other relevant information to evaluate activity nature and track fund movements.
- Investigate and report instances of fraud, scams, and thefts, including unauthorized transactions within Binance accounts.
- Thoroughly document investigative procedures, detailing steps taken, information collected, and conclusions drawn.
- Collaborate with other departments to acquire or provide information pertinent to investigations and customer accounts.
Requirements
- Proficiency in blockchain analytics, including both tool-based and manual fund tracing using appropriate blockchain explorers.
- Strong research and writing skills to convey findings clearly and succinctly.
- Minimum of 2 years of customer service experience, preferably in the fields of finance or E-commerce.
- Ability to analyze account data for informed decision-making.
- Critical thinking skills and excellent investigative capabilities to consider various scenarios during troubleshooting.
- Capable of working well within a team, independently, or with minimal supervision.
- High level of security awareness.
- Exceptional attention to detail and robust analytical abilities.
- Professionalism and strong ethical standards.
- Proficiency in Chinese (preferred but not mandatory) in addition to English.
- Core working hours between 15:00 and 02:00 UTC+0, including coverage on at least one or both Saturdays and Sundays.
Skills Required
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified