Member of Client Experience, Sales Support

At Anchorage Digital, we are establishing a cutting-edge digital asset platform tailored for institutional involvement in the realm of crypto.**

Anchorage Digital serves as a platform enabling institutions to partake in digital assets through a spectrum of services such as custody, staking, trading, governance, settlement, and prides itself on industry-leading security infrastructure. It encompasses Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., along with others like Anchorage Digital Singapore and Porto by Anchorage Digital.

This well-funded company, backed by prominent institutions such as Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, boasts a Series D valuation exceeding $3 billion. Established in 2017 in San Francisco, California, Anchorage Digital has operational bases in New York, Porto, Singapore, and Sioux Falls, embodying a global reach.

Key Responsibilities:

As a Sales Support Member, you will play an integral role in the day-to-day functions at Anchorage Digital Bank. Your duties will involve collaborating with Sales, KYC Operations, Legal, and Client Experience teams to ensure a seamless client onboarding process. This entails safeguarding sales pipeline integrity, facilitating prompt client-specific contract execution, and delivering diligent and timely client care. You will be tasked with comprehending new account opening requisites, confirming accurate information, ensuring process adherence, and coordinating requisite approvals.

Qualifications and Skills Required:

Technical Skills:

• Proficiency in CRM management, ensuring records' integrity, synchronization across systems, while advocating for platform enhancements and advancements.
• Basic comprehension of legal repositories to proactively initiate and preserve contracts pertinent to Anchorage Digital clients.

Complexity and Impact of Work:

• Spearheading project work and technical integrations concerning Anchor Digital Bank’s core CRM and data systems as an essential stakeholder.
• Performing meticulous due diligence on client onboarding for new account reviews to maintain accuracy and regulatory conformity.
• Craft and upkeep comprehensive documentation for task and process tracking purposes, neatly defining and archiving all departmental responsibilities.

Organizational Knowledge:

• Understanding Anchorage Digital’s strategic objectives and seamlessly integrating this insight into team planning and goal-setting.
• Dexterity in linking company-wide priorities with specific work areas and effectively articulating the rationale behind operational tasks to the broader team.

Communication and Influence:

• Strong communication skills to provide top-notch service internally to stakeholders and externally to clients.
• Collaborates extensively with stakeholders throughout Anchorage Digital to identify opportunities for process enhancement and streamlining.

Preferred Qualities:

• Proficiency in using CRM systems like Salesforce for efficient activity management, client information maintenance, and data accuracy oversight.
• Strong organizational and time-management abilities to juggle priorities, multitask, and meet deadlines within a dynamic environment.
• Curiosity in cryptocurrencies alongside a foundational comprehension, continuously expanding this space.
• Sound understanding of client life-cycles within the financial services domain.
• Collaborative, proactive, and team-centered approach to troubleshooting and internal alignment.
• Fundamental understanding of legal agreements and intricate client structures or professional partnerships.

Additional Points to Note:

Although not mandatory, it would be an added advantage if you resonate with the soundtrack of Hamilton to tap into the essence of pioneering a new financial landscape.

About Anchorage Digital – Our Story:

At Anchorage, we bring together a diverse and talented group of over 600 individuals – a mix of platform security, financial services, and distributed ledger technology professionals. This diverse village collectively strives towards one common goal: building the foundation required for institutions to safely engage within the evolving digital asset domain.

Anchorage Digital is dedicated to fostering a welcoming and inclusive workplace where everyone feels respected, supported, and interconnected, irrespective of their background. Embracing and celebrating differences, we believe in openness about our identities enables us to deliver our best work collectively.